< Previous POWER 50 www.fm-middleeast.com40 December 2022 MOHAMMED KABEER FOUNDER & DIRECTOR 29 Number of years in his role: 14 Total number of years in the company: 20 Number of years working in the Middle East: 26 YAEMCO YAEMCO has established a strong base in the retail sector through the contract wins of Almed Retail in 2022. The company has undergone major changes in its outlook and structure. The firm introduced CAFM systems and YAEMCO mobile apps for seamless services and service optimisation. Additionally, the firm has implemented IoT technology as pilot projects in projects for improvement in energy management. It has also soft launched a home maintenance division. Mohammed Kabeer, founder & director, says that focus on sustainable solutions through expert solutions and energy efficient management will be introduced on a wider scale. The staff count is expected to increase by 10-15% considering there will be more focus on soft FM Services. Kabeer adds: “We are on the verge of major contract wins in 2022-23 and look forward to extending our reach to infrastructure, energy, and retail sectors.” On the challenges, Kabeer says: “The market is highly competitive and dealing with this has been a challenging task. We rather focus on providing quality services irrespective of the market situation and keep the standards raised in the FM industry. We are educating the client on the need for a comprehensive approach while decision making so that the service quality is maintained for the long-term benefit of the landlord. “The post-Covid era has been both challenging as well as it has opened a new door to introduce technology- driven services in the FM industry. We are preparing to offer customised packages to clients. Moreover, we have developed hygienic and healthy protocols within the company and staff to deal with tenants and landlord.” Currently, YAEMCO is involved in more than 13,000 apartment residential units, and various projects including labour camps, commercial properties, hospitals and villa compounds in Dubai and various parts in the UAE. With over 320+ buildings under contracts, the firm is now entering into the future-driven FM services by using technology to deliver the best services in real time.POWER 50 www.fm-middleeast.comDecember 2022 41 The past year has seen iREC Holdings expand its portfolio and strengthen its position in the region, getting closer to its vision. The firm has renewed a contract with the government of Saudi Arabia for a major state project and with a Health & Wellness client in KSA. In the next 12 months, iREC Holdings will be involved in a contract with the Ministry of Health in Saudi Arabia and an asset management contract for a portfolio of eight hotels in Saudi Arabia. Naser Barhoum, divisional CEO, iREC-Holdings, says: “Our main intention at iREC Holdings is to consistently nurture and elevate our business to new heights. We are on track to expand into new territories and provide additional specialist service lines to clients, institutional investors and developers across the region, setting the course for the expansion into Africa, which is the biggest upcoming opportunity for the company. “Whilst planning business strategies, many organisations might overlook the importance of employee engagement and its contribution to the company’s success. One of our biggest challenges moving forward is establishing solid teams that embrace iREC’s culture and vision. At iREC Holdings, we shift the focus to people, fully understanding that employees will thrive only once they are made to feel part of a community by sharing a greater purpose. Our corporate culture supports our goals in working towards defining employee engagement approaches that ensure trust, transparency and employee empowerment.” iREC Holdings controls and oversees Eltizam Group’s real estate management activities, including community and property management business lines and leading advisory services. Since its inception, iREC Holdings has acquired numerous companies and partnered with prominent brands with the ultimate aim of increasing its overall portfolio. NASER BARHOUM DIVISIONAL CEO 30 Number of years in his role: 2 Total number of years in the company: 2 Number of years working in the Middle East: 17 iREC HOLDINGS POWER 50 www.fm-middleeast.com42 December 2022 ALAN MACMILLAN HEAD OF BUSINESS DEVELOPMENT 31 Number of years in his role: 1 Total number of years in the company: 1 Number of years working in the Middle East: 16 OCS The OCS story starts in England in the year 1900. Since then, the firm has grown to an international business with more than 68,000 colleagues, spanning across three continents. OCS Emirates launched in 2014 that caters retail, healthcare, commercial, residential, hospitality, leisure and education sectors. It provides a full range of services, from MEP engineering to housekeeping. Alan MacMillan, head of business development, adds that the firm is particularly proud to be one of the few companies offering biomedical engineering services across the UAE, delivered by their own employees. The single biggest opportunity for the business over the next 12 months is developing and implementing technology solutions to drive efficiencies and provide valuable actionable insights to reduce energy expenditure. On the challenges, MacMillan says: “All too often I see penalty focused contracts, which detracts you away from the actual purpose as to why customers have procured facilities management services. The facilities management company will be partially or sometimes wholly focused on ensuring they do not get penalised, rather than focusing on what is important to the customer and end users. “In my experience, customers who have clear strategy with objectives and goals, with a procurement strategy that is aligned to the overall company’s strategy are the ones that will be successful in the longer term.” The major contracts the company is involved in over the next 12 months are with Sheikh Shakhbout Medical City (SSMC), which is one of the largest hospitals in the region, placed strategically within Al Mafraq area of the capital of Abu Dhabi, and the other major one is with Cityland Mall.POWER 50 www.fm-middleeast.comDecember 2022 43 Operon Middle East is part of EDGENTA group which is a Malaysian group. The company has over 21,000 staff worldwide across eight different countries. Operon Middle East and its parent company EDGENTA group are focusing on three main markets in the Middle East: Dubai, Abu Dhabi and KSA. Operon senior management led by Derrick Wong managed to renew one of the prestigious contracts Wasl village with WASL properties for the provision of IFM services including hard services, soft services, security services, landscaping, fit out management, and energy management. Additionally, Operon Middle East is a specialised FM company in managing golf courses and clubs which gives it an advantage over its competitors. The firm managed to expand its operations in the capital of UAE by adding new golf courses and clubs to its portfolio of FM such as YAS links, YAS Acres and Saadiyat Golf club. Derrick Wong, general manager, Operon Middle East, says: “It has been a successful year for Operon Middle East. With great acquisition for our parent company in KSA under EDGENTA Arabia, Operon Middle East has signed MOU with one of fit tech firm ITMax to deliver smart city solutions in the UAE and Saudi Arabia as well as smart facilities and monitoring and management programmes in Malaysia.” Operon Middle East anticipates the dynamic growth in the UAE market, and it has potential plan to grow along with the market growth by setting promising goals and targets. Operon is an organisation with global experience that provides solutions for the built environment offering integrated capabilities such as asset planning design, build and manage consultancy services in a large-scale community, commercial and residential sectors. DERRICK WONG GENERAL MANAGER 32 Number of years in the role: 10+ Total number of years in the company: 11 Number of years working in the Middle East: 11 OPERON MIDDLE EAST POWER 50 www.fm-middleeast.com44 December 2022 MOHAMED METAWIE GENERAL MANAGER 33 EMARAT ALOULA CONTRACTING Emarat Aloula Contracting (EAC) is a subsidiary of Ali & Sons Holding and provides services for multiple activities. It is one of the leading companies for infrastructure, fabrication related works and FM services sectors based in Abu Dhabi and has successfully completed and has many ongoing prestigious projects in Abu Dhabi and Dubai. EAC offers two major advantages by offering an integrated solution comprising energy and facilities management that is customised to client and end-user objectives. The structures’ appeal is enhanced by the assured healthy and comfortable circumstances benefiting those who use it, whether they are airport passengers, mall customers, hotel and restaurant patrons, or other users. Additionally, greater efficiency results in less waste creation and less resource consumption, which lowers the structures’ environmental effect while also lowering operating expenses. Consequently, it benefits the customers, their end users, and the environment in equal measure, says Mohamed Metawie, general manager at Emarat Aloula Contracting. For EAC, the digital transformation and sustainability go hand in hand, as digital solutions play a crucial role in increasing the environmental performance of buildings. According to Metawie, some of the biggest challenges facing the business over the next 12 months include managing the project starting cycle with the respect to manpower availability and the subcontractor; inflation and unforeseen government taxes and changes in government fees; unrealistic commercial expectations from the client; FM players underpricing to win projects; and unfair tendering practices from the client. In an earlier interview, Metawie said: “Our slogan, ‘Innovative to be Sustainable,’ guides all aspects of our operations as we search for fresh concepts and approaches that enrich our clients and their consumers. EAC pioneers by developing solutions for the future before the actual demands materialise, in addition to assessing building, client, and end-user requirements.”POWER 50 www.fm-middleeast.comDecember 2022 45 For more than three decades, Saudi Binladin Group– Operation & Maintenance (SBGOM), is leading the operation & maintenance industry by operating one of the biggest and highest in traffic facilities in the world, the two holy mosques in Makkah and Madinah. This gives the company the experience and the knowledge that enables it to lead any giga project with a high level of confidence and the most efficient way of operation. Renewal of the majority of the company contracts for mega projects, reflects the level of trust that SBGOM is maintaining and the world class output that the company is striving to deliver to their customers not only to meet the expectation but also to challenge themself to achieve new milestones year- over-year. Having a diverse projects in SBGOM’s portfolios such as the two holy mosques with their facilities, airport, VVIP residential projects, healthcare and hospitality is another added value to the level of knowledge and skill that the company is providing to the market. SBGOM’s ambition in to go beyond the Saudi market and replicate its success in many regional markets like the UAE and Egypt, with a stable growth plan to reach international markets in the near future. Eng. Abdullah Musad Al-Raimi, acting CEO, SBGOM, says: “There are a lot of opportunities and we are working specially in the public and private sectors focusing on industries such as healthcare, corporate, education and hospitality.” The biggest challenge, Al-Raimi says, is to increase the firm’s market share by providing excellent up-to-date FM services and new line of services that meets ABDULLAH MUSAD AL-RAIMI ACTING CEO 34 Number of years in his role: 3 Total number of years in the company: 3 SAUDI BINLADIN GROUP – OPERATION & MAINTENANCE customer requirements. With a staff size of over 15,000 professional employees and a growth of 15% in the coming 12 months in manpower, including around 5% female participation and growth at double digits numbers, diversity is one of the key initiatives that SBGOM is leading in the company and in the operation & maintenance industry. Al-Raimi says: “Having a women transition from operational role to leadership role within the firm complies with the new era of female leadership in Saudi.” SBGOM’s aim is to offer a world class facility management service in the kingdom so as to participate in achieving Saudi Vision 2030. POWER 50 www.fm-middleeast.com46 December 2022 MOHAMED SAADEH GENERAL MANAGER 35 DARWISH INTERSERVE FACILITIES MANAGEMENT During 2010, How United Services started facilities management as a division under the patronage of the chairman Yousuf Al Darwish foreseeing the growth prospects of this segment in the coming years. In order to provide the dedicated team and to specialise in the complex task of Integrated Facility Management, the facility management division branched out as a separate entity in 2018 by the name of Darwish Interserve Facility Management (DIFM) under the alliance between the general manager Mohamed Saadeh and Al Darwish United which has transferred its expertise to the Qatari market. DIFM has been awarded many prestigious projects over the years. Mohamed Saadeh, general manager of Qatar-based Darwish Interserve Facilities Management (DIFM), says: “It is proven that we exceed client’s expectations not only because of the services we provide but also for the business relationship built within companies. DIFM does not face major performance issues with their clients, and this is the main reason for retaining our clients. “Qatar plans to expand tourism, education, and real estate rapidly as part of Qatar National Vision 2030 and as a result of the 2022 FIFA world Cup approaches, the country is experiencing a rise in construction activities and is upgrading its infrastructure. These developments are boosting demand for Qatar’s FM market which then leads for people in the Facility Management industry an expectation in the market growth at a CAGR of 7.90 % during the forecast period of 2022 onwards. DIFM is ready for these opportunities as the company’s direction is towards innovation.” Darwish Interserve succeeded to increase the sales volume in the year 2022 by safeguarding the company profit margin. One of the challenges facing DIFM is the high cost associated with facility management operations. Saadeh says: “The increasing manpower costs due to inflation are becoming a major concern for us and this also goes with the high costs of components and equipment and the need to maintain equipment and facilities that are depreciating.”POWER 50 www.fm-middleeast.comDecember 2022 47 3738 RELIANCE FACILITY MANAGEMENT The biggest challenge facing Tanzifco over the next 12 months would be recruitment of trained manpower. Ali Deryan, general manager, says: “As a trusted business associate – with the support of our clients, we have managed to cross the hurdle of challenges together to quite an extent in the last year or so. The challenge is to keep innovating and having skilled, certified & trained manpower accordingly. Moreover, Tanzifco is one such distinctive organization – offering quality deliverables while balancing the pricing matrix.” Tanzifco was established in 1963 in Kuwait and in 2003 in the United Arab Emirates. Today, as a strong regional player, its operations span across the United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, India, Nepal and Sri Lanka. Its services include general cleaning, pest control, security services (Dubai), external façade and internal cleaning at heights (rope access, cradle and scaffolding), waste collection, provision of office boys and girls, housekeeping, and soft landscaping. Reliance Facility Management’s (RFM) biggest opportunity of growth over the next 12 months would be to continue to extend its reach into mix-used developments, residential and retail sector. Dilip Khatwani, CEO, Reliance Facility Management, says: “The focus is to add value and offer a competitive advantage. RFM aims to become a more resilient and diversified business recognised for service delivery excellence and creating unique customer experiences.” RFM will also continue to focus on digitalisation and implementation of latest technology, allowing a proactive and seamless approach to new projects. The firm also intends to expand in Saudi Arabia and India. Khatwani says: “FM leaders are very much aware of global inflationary pressures and need to understand how these factors will impact facilities management costs in 2022 and beyond and to manage these cost will be key challenge over the next 12 months.” ALI DERYAN GENERAL MANAGER DILIP KHATWANI CHIEF EXECUTIVE OFFICER TANZIFCO SNG is one of the leading providers of innovative and sustainable facilities services in the UAE. With a workforce of 1,000+ employees, it provides all-rounded and tailored FM solutions. SNG is certified and works in line with local and international authorities. With nearly 50 years of experience and besides its standards of SF20, ISSA and BICSc, SNG is the first and only green cleaning-certified company in the UAE. Khaldun Aburok, chief executive officer, SNG Employment and Facilities Services, says: “In my role as a servant in the FM industry, I was seeking the best strategy on how to add value to the industry and our communities. At SNG Employment and Facilities Services, understanding the needs of customers and the community always come first. Everything we do must be environmentally safe and transparent. It is in our DNA to take care of our people, customers, communities, and the environment. “Our stakeholders, owners, and staff enjoy 50 years of experience in several sectors of the FM industry, be it soft services, hard services, MEP/construction, or specialised 36 SNG EMPLOYMENT AND FACILITIES SERVICES KHALDUN ABUROK CHIEF EXECUTIVE OFFICER or employment services. We want to impact the communities and add value to our customer’s businesses. We confidently look forward to realising our vision and strong support for a sustainable and innovative UAE.” POWER 50 www.fm-middleeast.com48 December 2022 39 41 40 42 SODEXO MIDDLE EAST MUHEEL The Saudi Arabian facility management market is expected to demonstrate growth of 11.1% (CARG) over the period 2021–2030. This compares to Musanadah Facilities Management’s growth rate of 21% (CARG) over recent years – nearly double the industry growth rate – which is evidence of the company’s mission to increase its share of the Kingdom’s FM market continuing to be effective, says Nigel Wright, managing director. Wright says: “Musanadah is committed to further entrenching its reputation for maintaining the highest international FM standards and, in doing so, continue to raise industry standards across the entire Kingdom.” Currently, Musanadah is in final negotiations to mobilise for a few major TFM contracts which will include some of the tallest buildings in the Kingdom. Established in 2008, bfm is a division of Bloom Holding, an Abu Dhabi-based developer of premium real estate, and is a leading IFM service provider committed to delivering end-to-end, best-in-class customised FM solutions. Karthikeyan Ragothaman, general manager, says: “bfm has been recognised one of the most reputable FM companies in the region due to its commitment to quality service delivery and track record of providing reliable, fully integrated FM services - including energy and sustainability solutions - to clients throughout the UAE. With the GCC facility management market projected to grow at a CAGR of 10.1% this decade, bfm’s full-service IFM approach is forecast to grow at double the market growth rate. As such, the company will evolve into a larger scale IFM service provider over time where bfm is well positioned to deliver integrated facilities management services for larger communities in the region.” Ragothaman leads the UAE-wide operations, vision, and growth strategies for this leading integrated facilities management company, with a sound understanding of what makes FM organisations thrive. Earlier this year, Sodexo Africa & Middle East announced the appointment of its new CEO, Colm O’Mahony. In his role, O’Mahony plans to strengthen and expand Sodexo’s regional portfolio, while incorporating the organisation’s forward-thinking approach across all business expansion strategies to amplify sustainability and development for partners, stakeholders and employees. Sodexo Middle East is committed to reducing waste as part of its ‘Better Tomorrow 2025’ initiative and has prevented over 400 metric tonnes of carbon emissions across 31 sites in the Middle East since August 2021. This has been made possible via Sodexo’s food waste reduction programme, WasteWatch powered by Leanpath (WWxLP). Muheel is one of Saudi Arabia’s leading services providers of outsourced Facilities Management. Muheel can provide Integrated Facilities Management (IFM), which consolidates all property services such as cleaning, maintenance, security and specialist services all under one contract, and a single dedicated management team. Packaging the services together allows the client to improve services, cut costs and juggle fewer contractor relationships. Thus, saving the client’s time, resources, money and energy. Muheel, which is jointly owned by Al Muhaidib Group and Abdul Latif Jameel, also launched YellaFix last year, a self-delivered home maintenance service powered by a mobile app that enables customers to book services remotely from their smartphones at any time. Since the company’s establishment, Muheel has grown its workforce to over 2,500 employees and has established itself as one of the leading facilities management companies in the Kingdom. NIGEL WRIGHT MANAGING DIRECTOR KARTHIKEYAN RAGOTHAMAN GENERAL MANAGER JASON RUEHLAND CHIEF EXECUTIVE OFFICER COLM O’MAHONY CHIEF EXECUTIVE OFFICER MUSANADAH FACILITIES MANAGEMENT BFM18 - 21 FEBRUARY 2023, RIYADH FRONT EXHIBITION & CONFERENCE CENTER Co-located with:Introducing: GLASS SAUDI WWW.THEBIG5SAUDI.COM #BIG5SAUDI FIND NEW BUSINESS OPPORTUNITIES IN KSA’S $900BN CONSTRUCTION MARKET at the 11th edition of Saudi Arabia’s largest construction event The Big 5 Saudi. Here’s why you should exhibit: Generate deals worth over $100,000. 79% of exhibitors achieved this in 2022. Position your brand in front of 1,000+ government key stakeholders. Connect with 28,000 active buyers from Saudi Arabia. Showcase your products & solutions to your target audience. Over 76% attendees are looking to source new products. To book your stand, enquire now! SCAN ME Building envelope & special construction Construction technology & innovation Building interiors Solar & MEP services Plant machinery & vehicles Building materials & tools Offsite & modular construction Building security & access control PRODUCT SECTORS Organised byNext >