< PreviousPOWER 50 www.fm-middleeast.com50 December 2022 43 45 44 46 ACCIONA FACILITY SERVICES INAYA FACILITIES MANGEMENT TBOAM Facilities Management Services, a complete technology driven FM firm, had a busy start in 2019. As a soft and hard service provider, its unique combination of corporate values, management dedication, and subject matter expertise will insure the delivery of premier services. Manoj Kurup, executive director, says: “TBOAM is always ready to bring to bear the people, knowledge, and resource committed to meeting clients’ expectations- be that cost savings, process improvement, excellence in service delivery, or a combination of the three.” TBOAM is also strongly active in interior design and fit out services, maintenance and renovation of star hotels, and Home Pro services for end-users that includes electromechanical contracts and general civil contracts. Kurup says: “The biggest opportunity is definitely the involvement of technology such as Internet of Things (IoT), Artificial Intelligence (AI), and robotic presence in FM sectors for security services, cleaning services and monitoring the building MEP performances.” Al-Futtaim Engineering & Technologies is a multi-disciplinary engineering organization operating across UAE, KSA, Qatar and Egypt, with over 45 years of successful operations. The company provides full service solutions to the construction industry to meet the needs of the developers in the region. Al-Futtaim Engineering & Technologies possesses great expertise in various business divisions including: Air Conditioning, Building Products, Control and Life Safety, Elevators and Escalators, FM, MEP, Scaffolding and Access Solution. Al-Futtaim Engineering’s Facilities Management division provides a range of maintenance packages designed to optimize performance and prolong the life of customers’ building services installations. The division was established in 1975, primarily to provide all types of operation and maintenance of mechanical, electrical, plumbing and civil services. The division’s mission is to provide the highest standards of services, and deliver real value for money to customers. ACCIONA is one of the foremost European business corporations, leader in the development and management of facility services, infrastructure, renewable energy and water. It covers the whole value chain, from design and construction to operation and facility services. With a presence in more than 30 countries on five continents, ACCIONA is firmly committed to international expansion as a central element of its development and growth strategy. Conrado-Maria Pallarés Sainz de la Maza, director of business development Middle East – ACCIONA Facility Services, says: “As the FM market matures, there are more public tenders across the region that are becoming performance oriented rather than manpower based. This gives companies with international experience an edge since the benchmarks achieved in other countries can be implemented. INAYA Facilities Management Services, Dubai develops, manages and executes FM strategies to maximise the performance and lifecycle of client assets. From residential and commercial through to large-scale retail properties, it offers maintenance, cleaning and specialist services with best-in-class service delivery and sustainability performance. Part of Belhasa Group, one of the UAE’s most established group of companies, the firm has both the resources and solid financial base to offer its leading expertise while mitigating business risk. Through a solid and sustainable growth path, the firm continues to secure and further build our market reputation as a leading and dependable FM partner. Its on-the-ground technical team stays up-to-date with emerging international practices and technologies, the firm’s website states. MANOJ KURUP EXECUTIVE DIRECTOR CONRADO-MARIA PALLARÉS SAINZ DE LA MAZA DIRECTOR OF BUSINESS DEVELOPMENT MIDDLE EAST TBOAM FACILITIES MANAGEMENT SERVICES AL-FUTTAIM ENGINEERING & TECHNOLOGIESVisit one of the participating restaurants to be part of the “ DINE . FEED . EDUCATE” campaign. Your support will be directed towards Dubai Cares’ school feeding programs. DINE . FEED . EDUCATE Supporting Partner IACAD Permit No. PRHCE-000318472 ﺢﻳﺮﺼﺘﻟا ﻢﻗر POWER 50 www.fm-middleeast.com52 December 2022 47 49 48 50 STRATUM G4S Al Najma Al Fareeda International (ANAF) Group provide FM solutions delivering the broadest range of services that can be found in one place: from integrated facilities management, to sustainability solutions and much more. ANAF is a specialist in offering customised solutions to commercial, residential, industrial, hospital and educational facilities through our unique solutions. It provides world class FM and recruitment services that add value to its customers. The firm invests in its people, facilities, technologies and market awareness. Jamal Haja, chief executive officer, says: “Our in-house expertise means that wherever you are and whatever your FM requirements are, we can provide the right solution cost- effectively. The rich diversity of our people, collaboration, our thinking, our talent, our expertise, and our suppliers are key to our success.” Enviroserve is the only R2-compliant E-Waste processing facility in the UAE and Africa. From beginnings of mobile phone collections and dismantling, Enviroserve has grown to become the only integrated waste recycling hub in the world. Its facility features Swiss technology that surpasses strict EU standards for e-waste recycling and is the only e-waste treatment facility in the region endorsed by the Ministry of Environment and certified by UAE Municipalities to confidentially destroy, dismantle, and repurpose electronic waste. From initial inquiry to final disposal, the firm provides full service to countries, governments, multinationals, OEMs, commercial and industrial customers by providing the following service like Electronic Waste Recycling, IT Asset Disposition (ITAD) & Refurbishment, Brand Protection (Special Waste), and Refrigerant Gas Recovery and Reclaim. Stuart Fleming, co-founder & managing partner, says the biggest opportunity for the business over the next 12 months are e-waste recycling, refrigerant recovery and reclaim, data destruction and brand protection. Stratum has addressed the difficulties in collecting service levies from the previous years’ and for the next 12 months, the firm is expecting to face the same kind of challenges. Stratum laid and implemented an advance solution by engaging dedicated staff and implementing contact policies which includes SMS, direct calling etc., in order to communicate with owners. The owners are explained why the funds are needed by regular issuing of newsletter updates on finances and proposed maintenance projects. Saeed Al Fahim, chief executive officer, says: “The biggest challenge remains the collection of service charges; we anticipate that with the Mollak systems and the implementation of the new law, we are expecting that we will get some leverage to improve the overall collection rate across our portfolio of buildings. Reducing customer complaints also remain a challenge particularly when it comes to inside units’ works such as water leakage.” G4S is one of the leading, integrated security provider specialising in the delivery of security and related services to customers in more than 110 countries including UAE, where it offers wide range of services and solutions to more than 20 different sectors across the region. G4S is ISO 9001:2008, ISO 14001:2004 standards, and OHSAS 18001:2007 certified. It is fully compliant with all Private Security Business Department & Department of Protective Systems requirements and has five fully operational branches across UAE. As per the company website, the firm has a workforce of 12,000 staff from 35 different nationalities. G4S added disinfection and sanitation services to its Covid-19 offerings, which already included a broad range of services such as scanning and detection technology, AI and analytics as well as technology enabled physical guarding. G4S can provide Dubai Municipality certified disinfection and sanitation services to ensure a facility has a safe work environment. The firm recommends this service on an ongoing and regular basis. This is in addition and in compliance to any and all current regulatory requirements, the company stated. JAMAL HAJA CHIEF EXECUTIVE OFFICER STUART FLEMING CO-FOUNDER & MANAGING PARTNER SAEED AL FAHIM CHIEF EXECUTIVE OFFICER AL NAJMA AL FAREEDA INTERNATIONAL ENVIROSERVETOP FM SUPPLIERS www.fm-middleeast.comDecember 2022 53 WHO ARE THE TOP FM SUPPLIERS IN THE REGION? Top FM Suppliers 2022 www.fm-middleeast.comDecember 2022 53 TOP FM SUPPLIERS 2022 www.fm-middleeast.com 54 December 2022 Corys Build Centre Mosbah Ayad Chief Executive Offi cer Corys Build Centre (CBC) specialises in the distribution of MEP product- related building materials and solutions, with the FM industry being a particular area of focus. Mosbah Ayad, Chief Executive Officer of CBC, says: “The past 12 months has seen CBC continuing the implementation of its three-year digital strategy. To digitise processes and use data effectively is the only way to continue to grow and really add value to our customers and partners. Q4 2022 will see the roll out of a fully integrated online portal which will allow registered customers to purchase online, check their prices and have real-time visibility on availability; they can also check their specific order status. “We understand that the FM industry has particular needs when it comes to stock availability and we are currently running an end-to-end Supply Chain Project which will be our major focus for 2023. “This will include warehouse optimisation, integrated warehouse management system, and bar code scanning. The outcome of the project will be second to none stock accuracy, real time visibility, more accurate stock forecasting and an ability to ‘ringfence’ product for specific customers. We will also be able to offer a variety of delivery and click and collect options at our Central Distribution Centre in Dubai or one of our seven CBC outlets across the UAE.” Ayad says that the global macro- economic issues witnessed over the past 12 months have created challenges such as rapid price fluctuations as well as longer and shifting lead times. By having direct distribution of major global brands and solid strategic partnerships with those brands, CBS has in most part, been able to work together to alleviate the knock-on effect on its customers. “2023 will be an exciting year for CBC as we continue our projects, bring more FM specific products on board, and work closely with our partners to give a differentiated offering and add real value to our customers. Products that promote sustainability will be another key focus for us,” said Ayad.TOP FM SUPPLIERS 2022 www.fm-middleeast.comDecember 2022 55 Dyson Johannes Mueller Head of Dyson B2B Professional for MEA In the face of supply chain issues caused by Covid-19 and the microchip shortage, Dyson has continued to grow and it never ceased its investments. In May, Dyson gave its biggest clue yet to the future of household robots at the International Conference on Robotics and Automation (ICRA) in Philadelphia. Johannes Mueller, head of Dyson B2B professional for MEA, revealed: “At the conference, we provided further definition to our ambitions in advanced robotics, and signalled accelerated development of an autonomous device capable of household chores and other tasks. This work is being led by Jake Dyson, chief engineer at Hullavington Airfield.” Dyson is half-way through the largest engineering recruitment drive in its history. Around 2,000 people have joined the tech company this year, of which 50% are engineers, scientists, and coders. Dyson is supercharging its robotics ambitions, recruiting 250 robotics engineers across disciplines including computer vision, machine learning, sensors, and mechatronics, and expects to hire 700 more in the robotics field over the next five years. Mueller says that the master plan is to create the UK’s largest, most advanced, robotics centre at Hullavington Airfield and to bring the technology into our homes by the end of the decade. New recruits will be based at Hullavington Airfield in Wiltshire, a new London laboratory close to the Dyson Robotics Lab at Imperial College, and Singapore at Dyson’s global headquarters. At the beginning of the year, Dyson was secretly refitting one of the main aircraft hangars at Hullavington Airfield to prepare for 250 roboticists to move into their new home. Its latest robotics makeover is the next stage in Dyson’s £2.75bn investment plan in new technologies, products, and facilities. Mueller says that 2022 also saw the launch of new Dyson technologies including a global launch of our Airwrap Multi-styler and the Dyson V15 Detect cordless vacuum in the Middle East. Dyson’s most powerful and intelligent vacuum yet. Talking about the focus next year, Mueller says that 2023 is set to be another exciting year for the firm with new problem-solving technologies in the pipeline. “We will be investing in retail spaces across KSA and UAE to allow people to experience Dyson products, to see how our technology works and how it can be used in homes and business environments.” From hand dryers and hair dryers, to vacuums, purifying fans and lighting, Dyson technology is engineered with employees and guests in mind for all kinds of business environments. Since the launch of the first Airblade hand dryer in 2006, Dyson has continued to evolve its hand dryer technology. The Dyson Airblade 9kJ is Dyson’s most cost and energy efficient hand dryer at just £19 a year to run in Eco mode. It can dry users’ hands in 10 seconds in max mode and produces 86% less carbon dioxide emissions per dry than paper towels. This energy efficiency, coupled with fast drying as well as HEPA filters, which have been tested against particles, bacteria and virus, have made the Dyson Airblade 9kJ an attractive option for facility management across sectors. On the challenges faced, Mueller admits: “Across various Dyson categories, we are certainly not unaffected as our machines become increasingly smart and connected. We are working hard to try to find both short and long-term solutions to the problem so that we can still meet the demand of our customers in the most cost-effective way. This past year in the UAE projects have picked up greatly since the beginning of the pandemic, with an increased interest and demand in the KSA market. Like many retailers in the tech industry, we have faced a shortage of stock during the pandemic. We are now returning to a desired level of production that meets increased demand.” TOP FM SUPPLIERS 2022 www.fm-middleeast.com56 December 2022 Facilio Prabhu Ramachandran Founder & CEO Traditional FM service providers are holding on to the in-efficacies of legacy systems, cannibalising new-age innovation in the space. What is needed is a mindset shift among commercial portfolio owners, and more thrust on innovation, says Prabhu Ramachandran, founder & CEO of Facilio. He says: “The general property ops landscape is cluttered with disparate systems and point solutions and a clear visibility into the ROI is lacking for owners.” Traditionally, commercial real estate buildings portfolio owners in retail, healthcare and education verticals. There will be more thrust on innovation, with new features and integrations being added to the platform that will provide a world- class workplace experience for tenants by leveraging the power of AI and automation. “What we are building at Facilio isn’t merely a great product portfolio but a movement towards data-led property operations. The company is writing the blueprint for how modern real estate portfolios will operate in the next decade and beyond.” Facilio raised its series B fund for $35m – this investment is being used to extend its market leadership, expand sales and marketing, and enable more companies to reach success through a predictive, connected model of real-estate operations. It doubled its headcount and is currently at 200 employees with a globally distributed workforce across four continents. It achieved 400% revenue growth in the past 12 months. The firm acquired large enterprise customers in London, Dubai, Australia, New York and other regions, and it manages 100 million+ sq ft globally. Some of its marquee customers include British Land, ICD Brookfield Place, Aster healthcare, Tutenlabs among others. Facilio’s growing list of portfolio-scale deployments includes commercial office buildings, retail chains, hospital systems, and higher-education campuses. Facilio rolled out a scalable, AI-driven Connected Retail solution to help retail portfolios remotely monitor and control systems, deploy optimisation strategies at scale, and improve energy savings & asset performance. A few of the accolades the firm has won in the last 12 months include: • Product Leadership Award Global IOT Solution for Building Operations and Maintenance Solution By Frost & Sullivan • Overall Best Facilities Management Platform of the year 2022 Award by PropTech Breakthrough • Ranked 3 Globally in Smart Building Software Report 2022 based on innovation and adoption by Unissu - Trusted PropTech owners have outsourced entire facility management operations and tech to external vendors, with little control and visibility into how their building portfolios are performing. Ramachandran says: “In the next four quarters, we will be collaborating closely with CRE owners to make them understand the humongous benefits they can derive from taking control of their data, and making direct investments in technology. This will give them access to generational data to be able to make data-informed decisions for increasing long-term efficiencies.” In terms of company growth, Facilio is expanding its enterprise sales team in the UAE and the US. “We are looking to onboard 2X number of strategic partners who can take Facilio’s platform to more TOP FM SUPPLIERS 2022 www.fm-middleeast.comDecember 2022 57 Fine Solutions Seifeddine Beldi Country Manager UAE & Lower Gulf Working with its customers hand-in- hand, Fine Solutions recognised that in the post-Covid world, business and institutes are facing challenges around reopening and making sure the venue is safe for visitors’ health and safety. Keeping this in mind, Fine Solutions partnered with the ISSA to extend to its customers and valued partners in the region with the Global Biorisk Advisory Council (GBAC) Star Program. Seifeddine Beldi, country manager UAE & Lower Gulf, Fine Solutions, says: “Our focus next year is to grow our Fine Solutions GBAC Program and to ensure that every property and location in the UAE is certified by ISSA GBAC – marking the trust that it is using the best technologies, protocols, and methods to ensure the The ability to work indoors and outdoors and on rugged terrain make the Genie safety of visitors, staff and guests where they live work and play.” The Global Biorisk Advisory Council (GBAC) helps organisations and businesses prepare for, respond to, and recover from biological threats, and biohazard situations and real-time crises. With this program, Fine Solutions’ valued partners receive education, training, certification, response management, and crisis consulting for situations where environments require a much higher level of cleaning, disinfection, and restoration. Beldi says: “Our technologies, machinery, process, and products are continuously reviewed to ensure the most suitable solutions are in place. We provide the most cost-effective solutions, there is consistency in supply, ease of procurement and ease of use. Whenever there is a new property/location opening, Fine Solutions is always one-step ahead by visiting and doing the site survey and understanding the needs of the venue/ location.” Z-45 FE hybrid articulating boom lift an ideal, environmentally-friendly solution for increased efficiency and low cost of ownership and operation for facilities maintenance tasks. The Z-45 FE reaches almost 16 m (51 ft 8 in) at maximum height and has an up- and-over clearance of 7.5 m (24 ft 7 in). And with a 300 kg (660 lb) capacity platform, the Z-45 FE is well equipped for most applications. Responding to increasing jobsite regulations and environmental needs, Genie also expanded its boom offerings to include the S-60 FE - industry’s first hybrid telescopic boom- and the S-60 DC - industry’s first light-weight, electric, telescopic boom lift in the 20 m (65 ft) height class. With low weight and low ground pressure, both models are ideal for applications on sensitive terrain or indoor flooring. One of the reasons Genie FE and DC booms are such a popular choice for applications such as facilities management is their indoor/outdoor versatility. Sharbel Kordahi, managing director of Terex Aerial Work Platforms for Middle Fine Solutions claims to be trusted by leading FM companies and are their supplier of choice. Their clients include Deyaar, Imdaad, Cleanco, Emrill, Khidmah, EFS, MBM, Transguard, Ejadah, Tanmiyah, Tanzifco, OCS, Berkeley, MEMC, NCTH, and Etihad International Hospitality. East, Southern Africa, India, Russia and CIS, says: “The future demand within the FM sector is looking very healthy, with construction projects undergoing across the region including theme parks, leisure/entertainment destinations and a significant number of new hotels in the short and midterm. This sector growth aligns with our electrification strategy. Currently, about 70% of Genie’s product line is already electrified or hybrid and this is technology we are continuing to pursue.” The recently launched hybrid S-60 FE and electric S-60 DC will be available in the Middle East region in the first quarter of 2023, and customers are looking forward to receiving the first GS E-Drive scissor lifts equipped with Lithium-Ion batteries. Rigorously tested for longevity and reliability - even in extreme environments - Genie Lithium-Ion batteries have been specifically designed for MEWPs (Mobile elevating work platforms) and are certified by the independent certification organization Underwriters Laboratory (UL) against fire, electric shock and explosion. Genie Sharbel Kordahi Managing Director of Terex Aerial Work Platforms for Middle East, Southern Africa, India, Russia and CIS TOP FM SUPPLIERS 2022 www.fm-middleeast.com58 December 2022 Lattice Software Solutions Job V Tholath Director Technical Lattice Software Solutions is looking forward to more opportunities and more success within the GCC areas, says Job V Tholath, director technical. He adds: “With the entire GCC region going through massive transformation especially in the ‘built environment’, there are endless possibilities. With master plans like Abu Dhabi 2030, Dubai 2040 Urban Master Plan, Saudi Vision 2030, it is clearly evident that the region is moving towards more sustainable and enhanced development strategy, which includes digital transformation of real estate portfolios and infrastructure, meaning more opportunities and growth for a cutting-edge solution like Reflexion CAFM / IWMS.” Lattice is planning to invest more with products and careful geographical expansion into the USA market with new partnerships. Its product Reflexion CAFM has been delivering innovative solutions to customers, over the last 15 years. Lattice’s quest to evolve and innovate its solution continues as it is ready for the optimisation, and end tenant satisfaction. “However, there are some challenges that we faced during last year, especially delay in customers making migration decisions due to initial investment required on hardware such as technician mobile devices, IoT sensors, smart meters, and bluetooth beacons, which have large upfront costs but with great ROI over a period of time.” Some standout achievements for Reflexion CAFM / IWMS in the last 12 months are: 1. Reflexion has successfully entered in to ‘banking industry’ by providing the CAFM solution for a large local UAE Bank with over 25+ branches and multiple offices across UAE for their entire FM operations. 2. Successful adaption of the Reflexion’s revolutionary ‘Inspection and Audit App’ from its Ipad based solution to a ‘Reflexion Quick Inspect’, which can be used with any Android or Apple IOS phones for HSE audits/ISO audits/OSHAS audits/ site walkthroughs/day & night Inspections etc which is used for approximately 10000+ inspections per annum by various customers. 3. Added a new module offering in the Reflexion CAFM solution for ‘Emergency Preparedness’ for automated city Level emergency alert and preparation with automated pre and post event checklist generation for emergency events such as rain and sandstorms. 4. Reflexion had added a multi-platform ‘Management Dashboard mobile app’ for the management level users for quick access to live dashboards like, on duty technicians with attendance, customer rating average, work order SLA, etc., on the go along with direct approvals from the mobile app. 5. Reflexion IOT/BMS integration has matured over a period of five years since it is introduced with more than 100% in traffic growth seen in the last one year 6. Reflexion has launched a new RPA tool for ‘Automated Technician Assignment’ for service provider technicians using the duty roster, skill, location, and customer rating based algorithm, which has reduced the despatcher load by 80% with all real world issues addressed. launch and roll out of Reflexion Edge, a new-age CAFM platform, in the year 2023. Reflexion Edge will have more usage of Artificial intelligence and Machine Learning for automating legacy processes and tasks, ensuring reduction of manual intervention. For example, automated post workorder completion quality check, based on comparing ‘before and after photos analysis’ by adding AI/ML processes. Tholath says: “The other focus will be mainly in the area of ‘sustainability goals’ by enhancing the energy/utility tracking and optimisation in terms of water, electricity, district cooling, TSE, etc., through the use of smart meters.” Talking about the market and challenges in general, Tholath says: “FM markets have clearly broken free from the challenges of the pandemic and the industry seem to have bounced back from the effects. The growth trends are very encouraging and with more and more non-traditional verticals such as hospitality, health care, entertainment, transportation, logistics, etc., focusing on CAFM initiatives means more opportunities to grow and expand. “Our existing customers are very happy and satisfied with the digital innovations we continue to offer and with our flexibility. Reflexion has helped customers achieve key objectives such as easy scaling of operations and expansion, better efficiency on their existing resources, cost TOP FM SUPPLIERS 2022 www.fm-middleeast.comDecember 2022 59 Milano by Danube Anis Sajan Vice Chairman, Danube Group “Though the pandemic had left a few repercussions in the first six months, the team successfully achieved the targets chalked out for the year. This in turn helped ensure that the stocks of the company rotated 3 cycles, which is key for the growth of the company,” says Anis Sajan, vice chairman, Danube Group, proudly. Milano by Danube boasts of 15+ years of experience in design, production, and distribution of sanitary ware, electrical products, tiles, water purifier and hardware in the global market. Apart from the aforementioned product categories, one of the key product of the brand is the water heater, available in both vertical and horizontal installation types starting from 10 litres up to 100 litres. All the heaters have received a 5-star rating for energy consumption and are certified by Emirates Authority for Standardization and Metrology. Sajan says: “Milano as a brand is always wanting to go one notch higher every year, i.e., increase the sales by around 20% every year. It doesn’t happen only by talking, but walking the talk, by ensuring that new products are procured, right supply of stock is available and most importantly reaching out to the customers on time and servicing them.” With the construction activity continuously going on in the country, Danube’s goal is to grow its customer base and liaise with a majority of developers in the region, which Sajan believes the firm is capable of, given its basket of products and the robust dealer network it has. Sajan says: “The FM market has always been booming for us as we have a widespread dealer network across the UAE, who reach out to most of the FM companies for all their requirements. The challenge which every company faces is delivering on time as the FM companies always have a deadline to meet, and suppliers like Milano who are up and running have adequate stocks to sustain in the market.”Next >