< Previous POWER 50 www.fm-middleeast.com30 December 2022 MOHAMMED MOUSA CHIEF OPERATING OFFICER 17 Number of years in the role: 4 Total number of years in the company: 4 Number of years working in the Middle East: 15 INITIAL SAUDI GROUP EMPLOYEES: 21,523 OPERATORS AND ENGINEERS: 7,000 FEMALE STAFF: 4,007 Initial Saudi Group (ISG) is made up of seven wholly owned specialist service companies that together can provide the complete portfolio of FM services, either as individual or bundled services packages, or as end- to-end fully managed IFM contracts. ISG is fully licensed by the Saudi Ministry of Labour as an appointed ISTIQDAM company to provide blue and white collar workforce solutions across all industry sectors and for the domestic market. Mohammed Mousa, chief operating officer – Facility Management, ISG, says: “Our operational teams of highly skilled and experienced professionals are committed to delivering service excellence through industry best practice, innovation and technology and, as a company, we are continuously looking for ways to improve our operations and to reduce their impact on the environment.” The three most important Middle Eastern markets for the company are Saudi Arabia, United Arab Emirates and Bahrain. Mousa says that the single biggest opportunity for the business over the next 12 months is innovation and technology, with availability of qualified manpower as the biggest challenge. The total staff size at ISG currently stands at 21,523. ISG has been delivering a range of support services to organisations in KSA for more than 35 years and is now regarded as one of the region’s leading providers of integrated facility management (IFM) solutions.POWER 50 www.fm-middleeast.comDecember 2022 31 Berkeley Services has constantly seen a steady growth year on year from its date of inception. The year 2020 has not been good for the FM Industry at large due to Covid, and the effects of this epidemic is still echoed in 2021 and 2022, Ralf Zerenner, managing director, Berkeley, says. “The industry at large has made a slow and steady progress in resuming towards normalcy.” Berkeley has been associated with many prestigious clients for many years. The contracts renewed includes service streams for hard services (MEP and management of specialist subcontractors) and soft services (cleaning, security, and landscape). Ralf Zerenner, managing director, Berkeley, says: “We are extremely happy to have won several major contracts like the Linen Craft, ZMS Properties, Jumeirah Group, Marriot Hotels, Minor Group, Hortman Clinics, Huhtamaki to name a few. The value of these contracts exceeds AED200m. “Being the managing director, I regularly meet with all our major clients to ensure the service delivery is in line with client expectation. We brainstorm on new concepts and ideas that can be implemented across the contracts that brings in efficiency, cost benefits to both parties. The idea has helped us in reducing the annual cost to several of our customers and it has led to several of our contracts being renewed without many difficulties. With this award we were able to demonstrate our capability in adopting best international practices to obtain, efficiencies, and cost savings. Our focus has been on ensuring all staff gets trained in the best practices, are able to convert this additional skill in generating efficiencies. We also ensure that the works are being carried out in accordance with the HSE framework. Regular feedback from all stakeholders and customers are analysed by me and corrective measures are taken to ensure we deliver as per the requirements of the client.” RALF ZERENNER MANAGING DIRECTOR 18 Number of years in his role: 30 Total number of years in the company: 15 Number of years working in the Middle East: 19 BERKELEY SERVICES POWER 50 www.fm-middleeast.com32 December 2022 The significant contracts that were executed or renewed by Adeeb Group cater to a wide range of industries, including oil & gas, government sectors, educational institutions, real estate, and property development sectors, hospital, and healthcare sectors, malls, and entertainment sectors, financial and banking sectors, and embassies. ENG. ANSARI GROUP CHIEF EXECUTIVE OFFICER 19 Number of years in his role: 15+ Total number of years in the company: 15+ Number of years working in the Middle East: 30+ ADEEB GROUP The firm has projects secured with ADNOC that are worth AED105m and the Prestigious Tower worth AED30m. Eng. Ansari, group CEO, says: “Energy markets are facing dramatic changes. The need for decarbonisation, increased competition and steadily growing demand, localised grids, aging infrastructure, and strict regulations are all factors that impact your bottom line. Controlling energy costs is key to keeping a competitive edge. Adeeb Group values environmentally friendly (Net Zero) implementation and achieved the same by embracing innovative energy-saving technologies, by providing one of the best world-class solutions to optimise energy.” Adeeb Group’s scope of involvement include facility management, MEP contracting, ELV services, energy management, soft services, and Fitout services. Also, Adeeb Group’s energy management plays a vital role in contracting sectors in oil & gas, government sectors, educational institutions, real estate and property. On the market challenges, Eng. Ansari adds: “To meet the challenges posed by the pandemic, businesses around the world had to react in agile and decisive ways. As we move into the next phase, now is the time for businesses to seek out and seize the opportunities emerging in the recovery. This involves conducting an “after-action review” to collect data and insights on lessons learned from the pandemic, and then using these to prioritise actions to enhance business value today and build strategic resilience for tomorrow. Businesses that take these steps now will be well-placed to capitalise more effectively on the opportunities arising in the post- Covid-19 recovery – and to continue winning in their marketplaces as greater certainty and stability return.” POWER 50 www.fm-middleeast.comDecember 2022 33 The previous 12 months have been a very progressive and successful period for Al Bonian FM. Tony Martin, chief executive officer, says: “One of the major opportunities is a new awareness amongst landlords/owners/ tenants on the importance of home maintenance and their environment. The expertise of Al Bonian FM is with hard services and MEP delivery; this is what we are reputed for in the market and the basis of our recent successes. Working with our clients and their properties, we offer more than facilities management services companies; we are hybrid of MEP and hard services combined.” Al Bonian FM profoundly believes in the continuous development of its staff be it a new employee or a veteran. Individual career progression of Al Bonian FM staff is a high priority within the business, this aids in retention. Whenever possible Al Bonian FM always promotes from within, to show that progression is achievable with the right work ethic and mindset. A significant amount of yearly budget is allocated for continuing professional development (CPD) ensuring that identified individuals from the technical staff, managerial staff or corporate staff are professionally trained by an accredited and internationally accepted third-party training academy. Al Bonian FM is also focusing on market awareness, be it through social media or other means such as FM magazines, by promoting the company’s objective, and it is ready to provide FM services with the highest quality and customer satisfaction level, Martin states. The online presence of the business is substantial and spread across many differing platforms and media outlets. In terms of challenges, Martin says: “FM companies must come together and represent their concerns with a government body. Guidelines must be put in place and parameters for running FM companies must be agreed upon.” TONY MARTIN CHIEF EXECUTIVE OFFICER 20 Number of years in his role: 4+ Total number of years in the company: 4+ Number of years working in the Middle East: 15 AL BONIAN FM POWER 50 www.fm-middleeast.com34 December 2022 STUART MCGREGOR GENERAL MANAGER 21 Number of years in his role: 5 Total number of years with the company: 12 Number of years working in the Middle East: 15 BK GULF FACILITIES MANAGEMENT BK Gulf Facilities Management’s (BKG FM) success continues to surpass shareholders expectations. The firm continues to focus on clients and organisations that understand the value of their assets and wish to maintain them to a high level providing exceptional tenant experience, be it commercial, residential, healthcare, or industrial facilities. BKG FM continues to renew long standing contracts with organisations such as Al Ali Properties, Al Wasl Properties, JA Resorts and Hotels, Equinix, Execujet, Jumeirah Group, Habib Banks and many others. Stuart McGregor, general manager, says: “We ensure our existing client base remains our priority and that there is no compromise on service delivery such that renewal becomes a discussion, not a negotiation. “We are currently in the process of replanning our entire business with a refreshed organisational structure and changes in the way we approach customer delivery. Major Capital investment will enable us to operate with the latest technology and to offer real time, informed decision making, energy reduction plans to our customers. In an ever-changing market we need to be ever changing, this will soon be seen of us across our industry. “Our success continues as we plan major changes in our business that will be rolled out by the end of the year. We will be taking facilities management to a different level with clients who understand the benefits of real time data to influence the operational control and energy consumption of their assets. We will be offering clients a completely different approach to facilities management, and we are certain that those clients who adopt our approach will soon reap the benefits of our changes. This completely radical approach to our business in 2023 will certainly see our continued growth realised once again.”POWER 50 www.fm-middleeast.comDecember 2022 35 Tanmyah has already grabbed several mega projects for the upcoming year across multiple sectors. These projects emphasise provision of various integrated FM services to its partners and stakeholders. The firm is also working on and have a fine eye on some grand projects related to commercial buildings, leisure, and entertainment facilities that it is anticipating to clinch soon for the year 2023. Tanmyah is focused on enhancing its facilities management services throughout the UAE and becoming the preferred partners of some prominent entities of its kind. Mubarak Al Halyan, chief executive officer, says: “New opportunities are always arising for the FM services providers in this Middle Eastern country due the current boom in real estate and property market. The new changes in visa options have been greatly welcomed by the residents, encouraging them for longer investments in the market. “Moreover, as we step into the world of modernisation, people are opting for better lifestyles, and more luxurious houses, villas, and apartments where modern facilities are demanded. Property developers are now keen to collaborate with FM services providers on a large scale to avail specialised services at an optimal cost.” Al Halyan adds that one of the major challenges in the upcoming year will be to control the operational costs without compromising on the quality and standards of the firm’s services. Formally established by Dubai Islamic Bank in 2001, Tanmyah is one of the leading facility management service providers in the United Arab Emirates with over 8,000 highly qualified and skilled employees. Compared to the previous financial year, Tanmyah recorded a sales increase of 10% - 15% revenues this year. “We owe this increase to the dedication and commitment of our diligent management, executive staff, other workforce and stakeholders.” MUBARAK AL HALYAN CHIEF EXECUTIVE OFFICER 22 Number of years in his role: 7 Total number of years with the company: 21+ Number of years working in the Middle East: 21+ TANMYAH POWER 50 www.fm-middleeast.com36 December 2022 ENG. MOHAMMAD ABDUL KARIM KHAMIS GENERAL MANAGER 23 Total number of years in the company: 3 Number of years working in the Middle East: 16 EMIRATES NATIONAL FACILITIES MANAGEMENT Emirates National Facilities Management’s (EnFM) strategy in catering the customers’ requirements to meet and exceed their expectations has resulted in the successful renewal of 99% of the contracts which is being managed by the firm. Some of the projects EnFM is involved in over the next 12 months are with clients such as Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), Kingfield Owner Associations (TFM), Ministry of Health (Hard Services), Etihad ESCO, Sharjah National Oil Company, and Dry Docks. As a part of its Strategic Plan 2025, EnFM will focus to grow and increase its presence in the UAE and KSA market. EnFM is closely working on total facilities management contract value worth AED90m for 3 years. According to Eng. Mohammad Abdul Karim Khamis, general manager, the biggest challenge facing the business over the next 12 months are low-cost pricing by new FM players without quantifying all the aspects of the contract scope and terms; client expectation on price reduction with the increase in SLA and KPIs; and contractual terms favouring clients and clients’ standard templates with no option for service provider to negotiate on the terms. EnFM maintains affiliated memberships with British Institute of Cleaning Science (BICs), Dubai Quality Group (DQG) as well as Middle East Facilities Management Association (MEFMA). Continuing its journey on automation, EnFM has developed hospitality application to manage the office catering services. This has enhanced its service delivery in hospitality projects and helped office boys in delivering the services smoothly. The motivation, development and well-being of its 3,283-workforce originating from 36 nations are the key underlying principles embedded within EnFM which has resulted in 5% increase in staff retention, 6% increase in financial growth, 99% contracts retention and AED51m worth of new businesses.POWER 50 www.fm-middleeast.comDecember 2022 37 Over the years, Dulsco has consistently shown massive growth, achieving greater feats and unparalleled accomplishments with each new contract. Dulsco‘s most notable recent achievement was being the Official Waste Management Partner of Expo 2020 Dubai. Dulsco collaborated with its partners to ensure the event accomplished its goal of being the most sustainable event of its kind in the world, helping it overachieve its ambitions by diverting 90.95% of all waste generated (1.1 million tonnes) away from landfills throughout the tenure of the event. David Stockton, CEO and managing director, says: “We showcased innovative technologies and infrastructure used to process and repurpose waste. One such example was our ‘Refuse-Derived Fuel Facility’, used extensively during the Expo, with the capacity to process more than 200 tonnes of waste a day. Other technologies and innovations included Paper Pulp Moulding Plant, Oil Re-Refinery Plant, Material Recovery Facility, Construction and Demolition Waste Plants, and the ‘New Old & Reloved’ project.” The firm currently has over 3,500 active clients in the areas of people solutions, outsourcing talent solutions, environmental solutions, and medical services across UAE. It added 539 new clients to its waste management business from January 2022 till September 2022. Currently its major expansion continues to be in the UAE Market, and Dulsco looks to further venturing to other GCC markets in the very near future. For Mace, the biggest opportunity for the business is harnessing technology in building operations, whether that’s to optimise processes and generate efficiency, or to improve workplace experience or support sustainability goals, says Parris Ullrich, regional director for MENA, Mace. The most important Middle Eastern markets for Mace are the UAE, Saudi Arabia, Oman and Qatar. Ullrich says: “For Mace, the biggest challenge is ensuring continued growth. The market is competitive and there are multiple manpower companies masking as facilities management firms. Mace is one of very few offering true facilities management services.” The Mace group employs over 7,000 talented and passionate people across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. Ullrich says: “Every day we’re moving closer towards our vision: leading the way to a more connected, resilient and sustainable world.” Number of years in her role: 2 Total number of years in the company: 8 Number of years working in the Middle East: 17 Number of years in his role: 6 Total number of years in the company: 6 24 25 DULSCO MACE DAVID STOCKTON CHIEF EXECUTIVE OFFICER PARRIS ULLRICH REGIONAL DIRECTOR FOR MENA POWER 50 www.fm-middleeast.com38 December 2022 A 2022 priority for Averda was to attract and retain talented female office-staff. During 2022, Averda implemented several initiatives, including an anonymous survey to capture staff experiences with gender bias, maternal bias and sexual harassment as well as perceptions on opportunities for career advancement and development at Averda. Sexual harassment prevention training was rolled out for all employees across all of our markets. A virtual workshop for all female staff with renowned thought leaders, Sally Helgesen and Marshall Goldsmith was held on ‘How Women Rise’ – and all female staff received a copy of their book with the Founded in 1983, Cleanco has grown to become UAE’s leading Facility Management Company. Its strategy has been strongly focused on integrating people, facilities, processes and technology into a single interactive solution, creating an optimal working environment, ensuring smarter business through optimized asset management The Abu Dhabi-based firm offers a wide range of services such as cleaning, building maintenance, support services as well as facility management. Its growth and improvement strategy remains squarely focused on how it tailors its solution as per clients’ requirements, manage risk and engage its team same title. The firm also launched the Averda RISE community to help female employees navigate and address challenges at work, gain career enhancing skills, and to provide a network to collaborate and support each other. In addition, Malek Sukkar, chief executive officer, says: “In 2022, we launched our used cooking oil (UCO) service in the UAE. The initiative aims to support the Emirates to reduce carbon emissions and unlock value from waste. Recycling UCO reduces the consumption of fossil fuels in the transport sector and limits greenhouse gas emissions. Our service also encourages the proper disposal practices among commercial kitchens and avoids the problematic disposal of oils into wastewater infrastructure. “We have launched the UCO service with customers in the hospitality, catering and restaurant industries.” MALEK SUKKAR CHIEF EXECUTIVE OFFICER SAMER HANI GENERAL MANAGER 26 27 Number of years in his role: 9 Total number of years with the company: 9 Number of years working in the Middle East: 26 Number of years in his role: 22 Number of years in the company: 28 Number of years working in the Middle East: 28 AVERDA CLEANCO of over 15,000 employees who relentlessly work towards achieving company’s goal, says Samer Hani, general manager, who has been with Cleanco for the past nine years. The firm’s client portfolio includes corporate, industrial, government, healthcare, educational, hospitality and residential sectors. Samer Hani, general manager, says: “The biggest challenge we are facing this year is the global financial inflation and the significant increase in prices (especially, fuel, food, cleaning equipments and materials), which has led to an increase in the operations costs.” Although he adds: “After easing the precautionary measures for Covid 19, there is new potential in the market, especially in the healthcare sector and oil & gas sector. Cleanco has renewed and extended most of its projects during this year and also mobilised new projects. The firm only provides its services for the UAE market.POWER 50 www.fm-middleeast.comDecember 2022 39 Epsco services are offered across all sectors and it has been able to renew most of the contracts. George Thomas Tharepparambil, chief executive officer, Epsco, says: “We have signed up as the exclusive distributor and applicator of Ozkem an Australian manufacturer of HVAC coil restoration and energy efficiency products. They manufacture enzymatic coil cleaners, anti- corrosion condenser coil coating, evaporation coil treatment, drain pan tablets, mold remediation products and so on. This is a unique opportunity for us as there are very few similar products in the market.” Additionally, Tharepparambil says that the pace at which Saudi Arabia is opening up and investing in development is another big opportunity for the business. When it comes to challenges, Tharepparambil says: “The geo political situation could throw up surprises and challenges going forward. Another challenge is developing a loyal human asset and retaining them for the long term. Although recruiting and selecting employees is less of a challenge, instilling company values, loyalty and retaining them for a longer period is becoming a real challenge. In the service industry, happy and loyal employees is essential for maintaining high standards of service.” Epsco has onboard the following: mechanical, HVAC engineers, testing and commissioning engineers, electrical and chemical engineers, certified NDT engineers, IAQ specialists, Legionella risk assessor, microbiologists, asbestos inspectors and project managers, IRATA certified rope access technicians, and many more. The three most important Middle Eastern markets for the company are the UAE, Saudi Arabia and Kuwait. The staff size for the firm increased by 13% compared to last year. During the last few months Epsco has added testing and balancing of HVAC systems and Eddy current testing to their services. GEORGE THOMAS THAREPAPRAMBIL CHIEF EXECUTIVE OFFICER 28 Number of years in his role: 12 Total number of years in the company: 23 Number of years working in the Middle East: 24 EPSCONext >