< PreviousPOWER 50 www.fm-middleeast.com20 December 2022 Sustainability has grown from a nascent sector to one of the fastest growing sectors in the UAE and across the region. As a futurist, Group CEO Khaled Al Huraimel is leading BEEAH Group to leverage technologies to scale sustainable impact. There is a tremendous opportunity to track trends and achieve targets through technological implementations, as well as several ways to demonstrate models for economic feasibility going forward. BEEAH Group sees tremendous potential in these areas, particularly with potential developments coming out of Cop27, and Cop28 being hosted in the UAE in 2028. As the group CEO of BEEAH Group, Khaled Al Huraimel continues to build on international partnerships and relationships with leadership in several cities across the MENA region, where there is great potential to shape smart, sustainable cities of the future, as being demonstrated in the UAE, KSA and Egypt. Al Huraimel says: “While sustainability and digitalisation offer a great opportunity to achieve a sustainable quality of life for all, it also poses a challenge. As technologies continue to evolve, and sustainability initiatives become increasingly critical, organisations and cities face the challenge of needing to adapt quickly to meet targets. This challenge is compounded by macroeconomic challenges that we may face in 2023.” BEEAH Group seeks to find a way to support, people, businesses and cities with future-ready systems and infrastructure that are sustainable, scalable and resilient. Al Huraimel has led projects across BEEAH Group’s businesses, demonstrating models for sustainable, digital and economically feasible solutions. Some milestones he has led for the Group include AI-enabled recycling and integrated waste management, the BEEAH Group HQ, which is one of the world’s most sustainable and smartest buildings, the Sharjah Waste-to-Energy plant, a first waste of its kind development in the region, and many more. Technology has changed every aspect of the way businesses across the region are operating, in many cases disrupting entire industries and leaving companies struggling to modernise their legacy infrastructures and modes of operation. As a digital and sustainability pioneer in the region, BEEAH Group needs to remain ahead of the curve by observing current and future trends in the industry, while creating solutions that adopt the latest technologies to solve regional and global challenges. Towards this end, Al Huraimel will continue to lead BEEAH Group’s numerous collaborations with governments to ensure the right infrastructure is in place to meet the demands of the various industry trends. Al Huraimel is also a member of the UAE’s Circular Economy Council, which is spearheading this country-wide drive. Al Huraimel adds: “During my time leading BEEAH’s waste management division, we were able to achieve a 76% landfill waste diversion rate in Sharjah – the highest in the Middle East – through our zero-waste strategy.” KHALED AL HURAIMEL GROUP CHIEF EXECUTIVE OFFICER Number of years in his role: 13 Total number of years in the company: 13 Number of years working in the Middle East: 24 BEEAH EMPLOYEES: 8,722 OPERATORS AND ENGINEERS: 25 FEMALE STAFF: 111POWER 50 www.fm-middleeast.comDecember 2022 21 Farnek had quite the busy year in 2022. Apart from a healthy project pipeline, Farnek unveiled its roadmap to achieve Net Zero emissions by 2050 supporting the UAE’s strategic initiative, announced in October last year. Using 2021 as a baseline, Farnek consultants have already identified the scope and boundaries, to accurately measure its carbon footprint. In February 2022, Farnek launched HITEK as a new smart FM technology solutions company, under the leadership of managing director, Javeria Aijaz, who was previously senior director – technology & innovations at Farnek. Developed in-house, the HITEK solution 4.0, was originally launched in Q3 2021, connecting people, assets and spaces from multiple remote sites, using intelligent analytical platforms, for cleaning, security and maintenance, so they could be smartly centrally managed and monitored by utilising the Internet of Things (IoT), Building Management Systems (BMS), Cloud, Machine Learning (ML) and Artificial Intelligence (AI) based technologies. In May 2022, Farnek unveiled its latest in-house innovation, a mobile app, appropriately named ‘Farnek Buddy’ which supports staff and raises awareness of welfare initiatives, employee benefits and streamline other human resource (HR) processes. Additionally, Farnek launched ‘Trendz’ a new standalone hotel management company, at Arabian Travel Market, which offers a unique 360-degree service for hotel owners and operating companies with an accent on technology and sustainability. Markus Oberlin, chief executive officer, says: “Digitalisation is the future of our industry, over the next 12 months and beyond, linking smart buildings with a digitally connected workforce, is the single biggest opportunity – it is also a challenge! “FM services must evolve to connect people, assets and spaces from multiple remote sites, using intelligent analytical platforms, for cleaning, security and maintenance, which can be smartly and centrally managed and monitored by utilising IoT, BMS, cloud, ML and AI-based technologies.” MARKUS OBERLIN CHIEF EXECUTIVE OFFICER 4 Number of years in his role: 17 Total number of years in the company: 24 Number of years working in the Middle East: 17 FARNEK EMPLOYEES: 10,243 OPERATORS AND ENGINEERS: 769 FEMALE STAFF: 1,230 POWER 50 www.fm-middleeast.com22 December 2022 Ejadah has added new offerings to its catalogue to provide integrated services. Services such as a staffing solution, which has grown in one year from 50 staff to 950 staff and it covers hospitality, hotels housekeeping and the entertainment sector; events management, which is a newly initiated service in 2022 Q4 to manage all type of events especially, security and staffing; security technical solutions, which involves designing, implementing, installing and maintaining all types of security systems such as access controls, CCTV, smart security solutions and robots; façade cleaning, which grew to 130 staff in 2 years with a revenue of over AED6m annually; variable works/ reinstatement and fitouts; and swimming pool solutions. Ejadah has grown 70% in revenue and 90% in resources in the past four years since 2018. Talking about the single biggest opportunity for the business over the next 12 months, Tarek Al Assil, executive director – Ejadah BD & Mobilization and head of Idama AUH/NE, says: “Expanding Abu Dhabi Operation with ADNOC to Al Ruwias City was a good opportunity. Additionally, infrastructure of Emaar 2023 which allows Ejadah to handle over 80% of the total private infrastructure of Dubai. He adds: “Ejadah will continue to have the right mix of technology and select the right innovation for the right facility generating the targeted ROI.” Listing down some of the challenges, Al Assil says that there is an absence of UAE FM standards which would standardise SLAs in the market. Some of Ejadah’s project includes with clients such as Abu Dhabi National Oil Company (ADNOC), Provis, Emaar, Meraas, and Legoland, among several others. TAREK AL ASSIL EXECUTIVE DIRECTOR 5 Number of years in his role: 1 Number of years in the company: 5 Number of years working in the Middle East: 13 EJADAH EMPLOYEES: 14,195 OPERATORS AND ENGINEERS: 1,324 FEMALE STAFF: 1,499POWER 50 www.fm-middleeast.comDecember 2022 23 AG Facilities Solutions is amongst the leading facility management companies with exceptional experience in managing diverse clients throughout the region. It has an operational span across all emirates in the UAE. It provides the entire spectrum of facility management solutions such as both hard and soft services, projects and fit-out services. This enables it to provide its clients with better control and a single-window offering for all their facilities and project-related requirements. Tarek Nizameddin, chief executive officer, AG Facilities Solutions says: “Our biggest assets are our 13,000- plus employees supported by a strong management team comprising of highly experienced specialists. Our state-of-the-art Employee Training and Development Centre, customised technology solutions and the exclusive ISO 18295 certified Customer Care Centre provides the necessary support to the site operations team.” He adds: “As part of our Digital Transformation journey, we will be incorporating integration of Big Data Analytics, AI/ML, Robotics, Digitalisation of assets, IOT into core FM operations to facilitate technological transition of service delivery in line with technology trends and customer expectations. We will increasingly look at partnering with our customers and vendors to provide implementable solutions around Technology driven FM.” Some of the firm’s projects include with clients like Department Of Municipalities and Transport (Abu Dhabi City Municipality), Provis Owners Association Management Services (total facilities management Services for multiple buildings), Taaleem Management (total facilities management services for Al Ta’aleem Schools in Dubai), AG Properties (total facilities management services for multiple buildings), ADNOC Distribution (provision of car wash services) and ADNOC Refining (provision of elevator maintenance services). TAREK NIZAMEDDIN CHIEF EXECUTIVE OFFICER 6 Number of years in his role: 1 Number of years in the company: 1 Number of years working in the Middle East: 25 AG FACILITIES SOLUTIONS EMPLOYEES: 14,000 OPERATORS AND ENGINEERS: 620 FEMALE STAFF: 1,750 POWER 50 www.fm-middleeast.com24 December 2022 Business solutions provider Transguard Group announced mid this year that UAE national Saeed Al Marzouqi has been named acting managing director. “Since joining Transguard, Saeed’s keen business acumen and robust network have provided us with key uplift in a number of sectors,” states Dr. Abdulla Al Hashimi, chief executive officer, Transguard Group. “His appointment as acting managing director is a ref lection not only of his work ethic and abilities, Khansaheb Facilities Management operates a self-delivery business model supported by an established supply chain to deliver cost effective robust services to our clients, customers and stakeholders. It provides a 24 hour, 7 days a week helpdesk facility and teams of in house technicians, cleaners, security guards and support service operatives to deliver a broad range of services tailored to individual clients’ needs and requirements, with offices in both Abu Dhabi but also of Transguard’s top-down approach to Emiratisation, which is a foundational to our ongoing success.” Originally brought on board in 2020 as Transguard’s senior director-group strategy and sales, in his most recent role as chief strategy and sales officer, Al Marzouqi was charged with overseeing and executing Strategic Sales development. Al Marzouqi is a graduate of the London Institute of Banking and Finance and also holds a bachelor’s degree in business administration from Capilano University, Canada. Prior to his work with Transguard, he was vice president and head of institutional sales for the treasury sales division at Noor Bank; before this, he was the director of global market sales and head of fixed income trading at First Abu Dhabi Bank. SAEED AL MARZOUQI ACTING MANAGING DIRECTOR OLIVER SAWLE GENERAL MANAGER 7 8 Number of years in his role: 2+ Total number of years in the company: 2+ Number of years working in the Middle East: 8 TRANSGUARD GROUP KHANSAHEB FACILITIES MANAGEMENT and Dubai. Its business activities are currently focussed on the UAE FM market. Khansaheb Facilities Management continues to be involved in numerous contracts across several different market sectors. This includes retail, defence, government, and specialist services. Oliver Sawle, general manager, says: “We expect the market to continue to be buoyant and there to be a significant bounce back as the economy and customers are still recovering from the impacts of the coronavirus pandemic which we hope will in turn lead to greater opportunities including an increase in outsourcing.” However he added that there is continued pressure to reduce costs and increase quality despite increasing inflation. Also, the ongoing challenge to demonstrate to customers that FM should be considered a value-added service rather than be just a commodity.POWER 50 www.fm-middleeast.comDecember 2022 25 iFM Holdings controls and oversees Eltizam Group’s facilities management and related businesses. The structure, with operating entities that are specialised in different industry sectors, enables iFM Holdings to capture both the market breadth and depth, with the ultimate aim of increasing its overall FM market share in the territories where it operates. Mohammed Al Sharaf, divisional CEO, iFM Holdings, says: “We have worked on significant projects, both commercial and residential within some of the thriving communities in the country. The world of facilities management demands competent and skilled manpower; we meet these requirements with qualified staff across the layers of our organisation. Our team, with unique skillsets, were placed within a specialised industry requiring superior health & safety standards.” As part of its growth strategy, iFM Holdings will continue to strive across the residential and commercial market in the UAE. Additionally, the firm’s expertise lie in specialised services and industries that demand unique skill sets in aviation, nuclear, tourism, energy and more. As part of its regional expansion, iFM Holdings is focusing on mega-projects in Egypt and crucial infrastructure projects in Oman. Al Sharaf adds: “We, at iFM Holdings, have the ability to provide our clients with total FM and one-off services too. The FM world requires skilled personnel and we ensure to hire top notch staff across all levels in the organisation. Additionally, the support of our parent company, Eltizam, enables us to curate training and assessments that support our employees in their roles and widens their scope of work. We strive to provide specialised expert services in industries such as nuclear plants, and aviation, and ensure to hire individuals that are of the right calibre and posses the core competencies required in the role; we ensure to invest in technical training as per international standards to retain and attract talent. We understand the value of employee well-being and have a solid corporate culture that believes our people are our biggest asset. Employee well-being is vital to our organisation across all roles and we believe it is essential for a company’s overall health that the employees are in the best of shape, be it mental or physical.” MOHAMMED AL SHARAF DIVISIONAL CEO 9 Number of years in his role: 6 Total number of years in the company: 6 Number of years working in the Middle East: 23 iFM HOLDINGS EMPLOYEES: 5,000+ OPERATORS AND ENGINEERS: 950 FEMALE STAFF: 550 POWER 50 www.fm-middleeast.com26 December 2022 Deyaar Facilities Management (DFM) has signed 30 new contracts and renewed 22 contracts between Jan and Oct 2022, some of which include Engineering Office (Private Office of HH Sheikh Mohammed Bin Rashid Al Maktoum) (scope: 18 facilities with total facilities management services); Abu Dhabi Cooperative Society (scope: comprehensive hard FM services across UAE); Provis (scope: total facility management services); among others. This year DFM achieved an important milestone with contract wins over AED100m in 2022, exhibiting the company’s unwavering focus on high- quality and cost-effective solutions to all its customers. DFM’s focus is primarily on the UAE FM market. DFM’s total revenue growth this year is around 28%. Deyaar FM offers a complete range of solutions through its highly qualified teams using latest innovative technologies and state- of-the-art processes to deliver a tailor made, high- quality and cost-effective solution to all its customers. Mohamad Abou Laban, chief executive officer, DFM says: “The FM market is going through a major transformation driven by technology innovation, new business models, emerging value propositions and creative new service offerings. At Deyaar FM we have aligned our strategy in a similar manner. Over the past year, Deyaar FM stood out from the competition through innovation, diversity, growth, customer service, investment in people and strategic thinking. “Acquisition is another key strategic direction that we are exploring for non- organic growth.” DFM recorded a 24% increase in manpower for the year 2022. Abou Laban adds: “Technology and innovation are key to every FM company moving ahead. Hence, a successful integration of technology with humans in a cost-efficient and effective manner is what we aim to achieve. As part of our strategy, we continue to invest heavily on technology to streamline and optimise operational activities. We have successfully achieved our BICSc certification, implemented augmented reality, QR code technology in cleaning services and complemented our service offering with energy management solutions backed up with a new state-of-the-art Central Command Centre.” MOHAMAD ABOU LABAN CHIEF EXECUTIVE OFFICER 10 Number of years in his role: 4 Total number of years in the company: 4 Number of years working in the Middle East: 21 DEYAAR FACILITIES MANAGEMENT EMPLOYEES: 1,720 OPERATORS AND ENGINEERS: 85 FEMALE STAFF: 90POWER 50 www.fm-middleeast.comDecember 2022 27 11 13 12 14 KHIDMAH ENOVA Al Shirawi FM caters to a diverse range of industries with esteemed clients from across the world. Its customer-centric protocols, unrivalled technical pedigree, and extensive array of services ensure it not only meets but also exceed its customer’s expectations, says Charalampos Sarafopoulos, executive director. Al Shirawi Facilities Management has won a series of contracts across various scales and scopes. It will be offering its innovative integrated facility management services such as IFM, hard FM and soft FM services across the retail sector, and expanding across the master communities. While Al Shirawi Facilities Management’s key focus remains in the UAE, the company sees tremendous potential in the Saudi market worth an estimated $20.3bn. Al Shirawi FM’s client portfolio spans the infrastructure, luxury property, industrial facilities, mixed-use developments, commercial, residential, retail and education sectors. Serco is an international leading provider of public services, with an in-depth understanding of the region. The firm manages workforces, assets and data on behalf of its clients and partners, with a strong focus on service excellence enabled by ExperienceLab, its customer experience and service design agency. Serco leverages the latest technology and harnesses international expertise to deliver world-class public services to government and semi-government bodies and large private corporations. Phil Malem, CEO of Serco says: “The biggest challenge is intertwined with our biggest opportunity and it’s a challenge that stems from success. Over the coming months and year, we continue to rapidly increase the number of experts on the ground in KSA. We recently opened a new office, inclusive of our user- centred experience design agency ExperienceLab, in one of the most cosmopolitan areas, Riyadh Front, and are hiring across the Kingdom. One of the ways we show our commitment is through our dedication to ensuring workforce sustainability through bespoke nationalisation initiatives.” Khidmah is always looking for opportunities to grow and expand its portfolio. Abdellatif Sfaxi, CEO, Khidmah, says: “We are operating in the UAE, KSA and Egypt where we have secured a significant part of the market share in the FM outsourced business. “We have been building a solid reputation in the UAE for over a decade, positively impacting our growth in the wider region. We are working on several projects spread across the UAE and have a growing portfolio in Saudi Arabia. We also have expansion plans in Egypt and consider the whole GCC as a potential market, but we expect growth momentum to continue in the UAE and Saudi Arabia for the interim.” Khidmah has signed contracts with several high-profile clients. The scope of these contracts varies in line with Khidmah’s customised customer centric approach to facilities management delivery and excellence such as hard and soft FM services, TFM services, outsourcing, and operation and maintenance services. With considerable expertise in the regional healthcare sector spanning from the UAE to Egypt, Enova delivers a range of performance-based energy and facilities management solutions that align with each organisation’s specific financial, operational, and environmental targets. Enova is a joint venture between Majid Al Futtaim and Veolia, and is a regional leader in energy management and multi-technical services. Enova has celebrated a major milestone – completing one million hours of operations without a single staff- related lost time injury (LTI) since January 2020 at Cleveland Clinic Abu Dhabi. Earlier this year, Enova announced its expansion into Turkey with the signing of its latest contract with Munzur Su. The expansion will see Enova securing new contracts and opening a new office as a part of its growing regional operations. CHARALAMPOS SARAFOPOULOS EXECUTIVE DIRECTOR PHIL MALEM CHIEF EXECUTIVE OFFICER ABDELLATIF SFAXI CHIEF EXECUTIVE OFFICER RENAUD CAPRIS CHIEF EXECUTIVE OFFICER AL SHIRAWI FM SERCO POWER 50 www.fm-middleeast.com28 December 2022 ALAIN EL TAWIL FOUNDER & CEO 15 Number of years in his role: 18+ Total number of years in the company: 18+ Number of years working in the Middle East: 29 GRAKO After the acquisition of TSME (total Solution ME) Grako is currently the largest IRATA certified operators in the Middle East with over 400 certified high-level access operators and technicians. Grako is possibly the only multi- award winning high-level cleaning service provider in the UAE and the Middle East for many innovations, health and safety initiatives and some of the most complex projects in the world such as Light Up Dubai LED installation. It also had 12 hours’ notice to clean some of the largest infrastructures like Blue Waters, Dubai Parks and most recently the cleaning of Abu Dhabi Midfield terminal post construction internal cleaning and Ain Dubai post construction cleaning to name a few. Grako is also considered one of the largest IRATA certified member company in the world with over 400 certified high-level operatives and Rope Access Technicians in the region. In addition to that Grako staffs the most experienced operations managers and administrators, project managers, site coordinators and supervisors with seven years turn- over average for key management personnel while labour turnover as low as 2% a year. Apart from Grako’s evident history, endorsements and expertise and unique qualifications, what sets it apart from competition is its long- term experience on mission critical environments such as working inn Burj Khalifa, Dubai Metro and Dubai Airports to name a few. Alain El Tawil, founder & CEO, Grako, says: “Over the next 12 months, the economical stability or lack of, will highly influence the challenges we will face as a specialised Cleaning company offering façade cleaning – whereby we already started to loose contracts based on reduced scopes or less priority on safety and quality.” Grako is certified to meet the standards of international and regional organisations/associations. This means that all of Grako’s access methodologies and implementation procedures are certified to meet the relevant international standards that mandate it. POWER 50 www.fm-middleeast.comDecember 2022 29 Whilst a large number of residential and commercial towers were added to Concordia’s portfolio, the biggest impact to the business in 2022 has been the addition of significant projects such as Jumeirah Village Triangle Community, Jumeirah Islands Community, Discovery Gardens Community, Jumeirah Island townhouses, Midtown Community, Emirates NBD and The Address Fountain Views. As for contract retention, Concordia has been able to retain over 98% of its contracts. Concordia achieved the highest quarter of sales in its history, ensured complete staff retention, continuity of staff salaries and delivery of its financial obligations. In addition, it expanded its manpower strength by a little over 15% in just the first quarter. Concordia is currently planning its mobilisation for multiple secured projects that should give it an extra edge for the next 12 months. Many of the clients’ contracts cycle begin in January and accordingly Concordia teams are gearing up for a large number of mobilisations that will start at the beginning of the year. Michael Nicholas, general manager, says: “Concordia is very optimistic about the future. While the entire world is going through tough times, the region is booming, and the UAE economy is moving in the right direction. The company sees lots of potential in multiple sectors, especially in freehold and leasehold communities where its expertise lies. “Talent retention has been one of the main challenges that will continue to be on Concordia’s priority list for the next 12 months.” Concordia has been developing multiple programmes for developing its talent, staff career progression, employees’ welfare and mental wellness. These programmes have proven to be the main catalyst in having the staff delivering client and tenant satisfaction across the projects which Concordia manages. The company will continue its efforts in developing these areas to offer a clear differentiation in its services delivery. MICHAEL NICHOLAS GENERAL MANAGER 16 Number of years in his role: 0.5+ Total number of years in the company: 0.5+ Number of years working in the Middle East: 8+ CONCORDIA Next >