< Previous POWER 50 www.fm-middleeast.com30 December 2021 Concordia provides high quality integrated facility management services to over 45 million square feet of commercial and residential properties. Concordia also manages one of the largest pieces of privately owned interconnected infrastructure around the world. Sanjay Bhatia, general manager, says: “Our service delivery processes are built around accredited International Standard frameworks of ISO and BICSc. This enables our team of 1,400 strong personnel to consistently deliver high quality, value added services to our diverse range of customers.” Concordia currently services over 60 towers with its innovative methods, efficient processes and high quality operational delivery. It provides a full suite of in-house services including MEP, fit-out management, cleaning and security, in addition to more specialised services such as building mobilisation, rope access, parking management, and security systems maintenance and pool maintenance. Bhatia says: “Talent acquisition has been the challenge for the past many months and may continue being one of our top priorities over the next 12 months. There is a surge in demand for skilled and unskilled resources but with countries across the globe opening up, we foresee that these challenges may decrease over the next 6 to 9 months. Markets continues to be challenging as the race to the bottom will continue. “Concordia is currently planning its mobilisation for multiple projects that should give it an edge for the next 12 months. Nevertheless, we are working closely with key developers and OAMs in the Emirates on possible opportunities that will have a significant contribution to grow our footprint in 2022. Our order books are robust with potential revenues in excess of AED100m of new business over the next 12 to 24 months.” SANJAY BHATIA, GENERAL MANAGER Number of years in his role: 5+ • Total number of years in the company: 5+ • Number of years in the Middle East: 15+ CONCORDIAPOWER 50 www.fm-middleeast.comDecember 2021 31 Initial Saudi Group has been delivering a range of support services to organisations in the Kingdom of Saudi Arabia for more than 35 years and is now regarded as one of the region’s leading providers of integrated facility management (IFM) solutions, working in more than 30 cities and with some of the most iconic brands and projects in the region. The group has three divisions: Facility Management, Manpower Support Services, and Workforce Business. The facility management business is able to provide the complete portfolio of FM services, either as individual or bundled services packages, or as end- to-end fully managed IFM contracts. Mohammed Mousa, chief operating officer, says: “According to a MEFMA (Middle East Facilities Management Association) report, the Facilities Management market in Saudi Arabia is the largest in the region, accounting for around 55% of GCC spend, therefore we are focusing expanding our services cross the Kingdom.” According to Mousa, the biggest challenge facing the business over the next 12 months include manpower availability and manpower costs. The major contracts the company is involved in over the next 12 months are Tatweer Building Company (Kingdom wide) (scope: FM Hard, Soft Services, which includes maintenance, janitorial, pest control, deep cleaning, tank cleaning, and CAFM System and Helpdesk Services); Cargo Terminal at Jeddah (FM Hard, Soft Services, which includes maintenance, cleaning, pest control, specialised 3rd party services, façade cleaning, and CAFM system and Helpdesk Services; Sabic - Chemical manufacturing company (FM Hard, Soft Services, which includes maintenance, janitorial, pest control, landscape and CAFM system and Helpdesk services). MOHAMMED MOUSA, CHIEF OPERATING OFFICER Number of years in his role: 2 • Total number of years in the company: 4 • Number of years in the Middle East: 14 EMPLOYEES: 20,357 OPERATORS AND ENGINEERS: 201 FEMALE STAFF: 3,041 INITIAL SAUDI GROUP POWER 50 www.fm-middleeast.com32 December 2021 Berkeley Services is currently providing services only in the UAE. It is looking into exploring opportunities in other GCC locations. Though it has commenced operation in one of the GCC countries (Kingdom of Saudi Arabia) in October 2018 through its partners, it is yet to decide on the entering the market on a full scale. Besides Kingdom of Saudi Arabia, Bahrain and Oman is an area to look into the future, the company states. Ralf Zerenner, managing director says: “I feel the best opportunity provided to the FM industry is in the other emerging markets in the GCC. We are seeing several strategic changes being done in some of the GCC countries and the economy seems to be diversifying to other sectors and reducing their dependence from a traditionally Oil based economy. The entire region looks to be opening up to receive more FDIs into their Identified Key Growth Sectors. GCC is a sector we are considering favourable for our future expansion of the Klueh Group over the next 5 years.” Talking about the challenges, Zerenner says: “The year 2020 has been a challenging one to the FM Industry due to the COVID-19 situation. And in 2021 we are moving towards a slow and steady recovery around the world. There has been a tremendous pressure on the hiring process, due to the restriction on Air Travel, and gradual opening of the economy from the “work at home” that has been implemented by a lot of companies. Our customers are looking to increase the service levels from 2020 (which in turn lead to reduction in resources) and currently the whole market is navigating a hiring crisis. We have taken this opportunity to introduce IT based solution into our operation which has enabled us to reduce cost and improve our understanding of the projects and the problems associated with it.” RALF ZERENNER, MANAGING DIRECTOR Number of years in his role: 29 • Total number of years in the company: 14 • Number of years in the Middle East: 18 EMPLOYEES: 7,000+ OPERATORS AND ENGINEERS: 410 FEMALE STAFF: 400 BERKELEY SERVICESPOWER 50 www.fm-middleeast.comDecember 2021 33 Adeeb Group was founded in 1994, a part of M/s Sultan Bin Rashed (SBR) Group of companies owned by His Excellency Sultan Bin Rashed Al Dhaheri. As part of expansion, the firm has opened its branch offices in Western Region where it has been awarded with a facilities management contract including FLS Systems of Etihad Rail Phase 1(Western Region), ADNOC- NMC Ruwais Hospital, ADCP, Al Fahim, Ruwais Palace, Liwa palace and ADCP/ FAB Properties of Western Region. Eng. Ansari, chief executive officer, says: “Expo 2020 and the opening up of markets have increased market confidence in the region. This has helped the rental as well as property market to regain the charm which has helped investors to reactivate numerous high-value projects. As more residential and retail areas are coming to life, the scope of FM business is directly in need. Another trend that is getting prominent is the large-sized customers are moving towards an outsourced model by evaluating the optimization of cost and increasing the service levels. This also opens new window of opportunity for FM service providers such as Adeeb Group. We are keenly working on these upcoming opportunities and our goal is to deliver the customer their needs by supporting them in achieving their targets. Apart from UAE’s capital Abu Dhabi and the business hub Dubai, there is a lot of focus by the respective governments of various emirates in the northern emirates to improve tourism. This does activate a lot of destination projects which dictates the high quality of professional facilities management services. Based on the above analysis, Adeeb has been focused on laying the groundwork in the past months to be ready to tap the opportunities that are expected to arise in the northern part of the UAE.” Adeeb Group specialises in facilities management and installation, operations and maintenance of MEP, ELV, specialised systems, FLS Systems, and power projects with nearly three decades of experience. ENG. ANSARI, CHIEF EXECUTIVE OFFICER Number of years in his role: 15 • Total number of years in the company: 15 • Number of years in the Middle East: 28 ADEEB GROUP POWER 50 www.fm-middleeast.com34 December 2021 Al Bonian FM is a facilities management company that offers it “personal approach” to each of its clients. The company offers a complete FM package along with its long-term specialist partners and keeps expanding and identifying new partners working in synergy with Al Bonian FM’s objectives in delivering facilities management services tailor-made to each client’s requirements. Al Bonian FM profoundly believes in the continuous development of their staff whether new to the company or veteran. The company has invested in third party training programs that selected managers are encouraged to undergo from taking a “Certified Facilities Management” course, “Project Management Professional” or “BICS”. Individual career progression of Al Bonian FM staff is the high priority within the business. Talking about opportunities in the market, Tony Martin, CEO, says: “At Al Bonian FM, it is the company’s philosophy to create opportunities rather than follow-through on what is trending based on the current FM market’s standing. For this reason, the single biggest opportunity is to know the current FM market’s direction for the next several months and to create a strategy based on this particularly expected outcome. “Al Bonian FM take care of their business and their family, which is considered both business and personal. This mutually inclusive approach goes hand-in-hand to delivering a seamless FM strategy as we move forward in 2022. This is the single best opportunity for Al Bonian FM in 2022 where a foothold has already been established and is continuously expanding. This is where Al Bonian FM differs from other competitors as it adds a more personal touch to their FM service delivery.” Most recently, Al Bonian FM signed a 3-year contract with Meydan Group for one of the most iconic horse-racing destination – Meydan Grandstand, to deliver hard services maintenance. TONY MARTIN, CHIEF EXECUTIVE OFFICER Number of years in his role: 3+ • Total number of years in the company: 3+ • Number of years in the Middle East: 14 AL BONIAN FMPOWER 50 www.fm-middleeast.comDecember 2021 35 Mace is an international construction, consultancy and facilities management company headquartered in London, UK. The firm offers services across the entire property lifecycle to help its clients, people, communities and society. Parris Ullrich, regional director for MENA, Mace, says: “We work with our clients to help them achieve their corporate real estate ambitions, from addressing the climate emergency to challenging workplace operations, our collaborative and data-driven approach to managing corporate real-estate across the globe is famed for driving productivity. “Over 30 years, our growth has been fuelled by an adventurous spirit and the relentless pursuit of a better way. Today, we employ over 6,300 talented and passionate people across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. Every day we’re moving closer towards our vision: leading the way to a more connected, resilient and sustainable world.” For Mace, the biggest opportunity for the business is harnessing technology in building operations, whether that’s to optimise processes and generate efficiency, or to improve workplace experience or support sustainability goals. In March 2021, Averda formally opened a brand-new waste management facility designed to handle all forms of waste generated during the construction phase, ‘Phase One’, of Saudi Arabia’s mega- project, The Red Sea Development. Averda was chosen to manage this important element of the project, prioritising sustainability and innovation to meet The Red Sea Development Company’s ambitious goal of ‘zero waste to landfill’. All forms of waste generated by the mega-project are covered by a carefully considered and bespoke waste management system implemented by Averda. Malek Sukkar, CEO, says: “In July 2021, we launched our Renew24 corporate strategy, setting Averda on a path towards sustainability in both our internal operations and client services. This strategy sees Averda making major investments in recycling, composting and energy- from-waste across our markets. We have just launched our used- cooking-oil-into-biodiesel service in UAE and this will be expanded to produce over 1 milllion litres of biodiesel per month by end 2022 – the same service will also be rolled out to other GCC markets next year. Plastics recycling facilities and waste sorting facilities are in the pipeline and will come onstream in early 2022.” The company currently employs over 14,000 people. PARRIS ULLRICH, REGIONAL DIRECTOR FOR MENA MALEK SUKKAR, CHIEF EXECUTIVE OFFICER • Number of years in her role: 1 • Total number of years in the company: 7 • Number of years in the Middle East: 16 • Number of years in his role: 21 • Total number of years in the company: 27 • Number of years in the Middle East: 27 MACE AVERDA POWER 50 www.fm-middleeast.com36 December 2021 After experiencing 38% growth in revenue during the 2020 pandemic year, BK Gulf FM has continued to secure further new contracts in 2022 and grow its secured portfolio. For BK Gulf FM, 2021 continues to be a success with new and key contract wins, including clients like The Accor Group, Brightstart, Etihad Arena, Jumeirah Group and Multiplex. The forecast for next months is positive, with a focus on increasing the portfolio with its existing clients, as well as breaking new ground within other areas and regions of the market which align with both its business development game plan and overall strategic objectives. General manager Stuart McGregor said: “BK Gulf FM continues to surpass shareholders expectations with substantial growth in the local UAE market and plans to expand within the GCC all ahead of strategic plans. We continue to focus on clients who truly understand the value of maintaining their assets properly and in turn we drive continual improvement through everything we do from our systems and processes to establishing energy efficient solution for our customers.” The biggest challenge that the firm faces as a Tier 1 FM contractor is “to continue to provide the quality level of service required within its client properties and developments whilst competing against companies that are comfortable providing a lower standard of service”. BK Gulf FM was formed 23 years ago as a division of BK Gulf and had a sustainable growth to become the first FM Company in the Middle East to achieve certification against ISO 55001:2014 – the International Standard for Asset Management – which ensures independently audited systems. STUART MCGREGOR, GENERAL MANAGER Number of years in his role: 4 • Total number of years in the company: 11 • Number of years in the Middle East: 14 BK GULF FMPOWER 50 www.fm-middleeast.comDecember 2021 37 Cleanco Trading, Importing & Services based in Abu Dhabi, currently employs 15,000+ staffs. The company has extended its client base to the other parts of United Arab Emirates, resulting in three branches located in Al Ain, Western Region, Northern Emirates, Dubai and Fujairah. The firm serves hundreds of its clients’ locations whether it’s a single service or an integrated service. Samer Hani, general manager, says: “We have renewed and extended most of our projects during this year and mobilised new projects with SEHA, Abu Dhabi Airport Co. The challenges facing the business over the next 12 months include the continuation of the current situation of the spread of Covid-19, which can have a negative impact on the trade relations between countries and the continued closure of borders and international airports, which affect the recruitment and provision of manpower for its expected projects during the coming year. However, Hani says: “We are very optimistic that Covid-19 will be over by 2022 and we will go back to our normal life and business will continue to grow.” The firm is looking to increase its company business with 5% in the next 12 months. Tanmyah takes pride in being one of the few service providers in the facilities management market and a subsidiary of a renowned semi- government bank in UAE, Dubai Islamic Bank, with a workforce of over 8,000 highly-skilled and professional employees. As an OHSAS 18001 certified company and registered member of the Dubai Chamber of Commerce & Industry, Tanmyah has been involved in a no. of environmental and corporate governance practices. Mubarak Al Halyan, CEO, says: “With growing opportunities in the facilities management industry, one of the greatest challenges companies may face is controlling operational costs whilst offering better client services. As the number of organisations grows in the Middle East region, so do expectations of quality and competitively priced facilities management services.” Tanmyah has secured AED384m in revenue across various divisions amidst challenging times like the pandemic, which the firm considers as a great achievement within this industry, managing manpower and providing service solutions to clients, Al Halyan adds. Tanmyah is focused in providing integrated FM services to various projects across multiple sectors, from hospitals to universities and retail outlets. Numerous commercial buildings, leisure & entertainment facilities are also in the pipeline. SAMER HANI, GENERAL MANAGER MUBARAK AL HALYAN, CHIEF EXECUTIVE OFFICER • Number of years in his role: 8 • Total number of years in the company: 8 • Number of years in the Middle East: 25 • Number of years in his role: 6 • Total number of years in the company: 20+ • Number of years in the Middle East: 20+ CLEANCO TANMYAH POWER 50 www.fm-middleeast.com38 December 2021 Emirates National Facilities Management (EnFM) manages over 100 contracts valued at AED200m from over 90 clients covering 800 sites across the UAE. Headquartered in Dubai, the company operates with site offices across all emirates. Since its inception in 2012, EnFM has bagged various projects with the magnitude of up to AED35m (single contract value). The motivation, development and wellbeing of its 3,000 workforce originating from 35 nations are the key underlying principles embedded within EnFM which has resulted in 5% increase in staff retention, 12% increase in financial growth, 98% contracts retention and securing AED47m worth of new business. Some of the projects the EnFM is involved in over the next 12 months are with clients such as Ministry of Human Resource and Emiratisation (Hard Services), Kingfield Owner Associations (TFM), Ministry of Health (Hard Services), Better communities (TFM), Ministry of Industry and Advance Technology (Total Facilities Management) and Institute of Applied Technology (Soft Services), SBK (Hard Services), Ajman Bank (Hard Services), Fujairah Investment (TMF), Arab Bank (Hard Services). Eng. Mohammad Abdul Karim Khamis, General Manager, says: “We believe in continual improvement of our processes to strengthened our foundation and to increase the sustainability. Majority of our processes have completely moved from manual to automated and sites are operated with our state of the art EnFM Mobile Application which has resulted in zero paper, increase efficiency and cost saving of AED 1M. In addition, our supplier portal has eased in managing our supply chain management which requires deliveries across 800 sites on monthly basis as we operate on Just in Time (JIT) inventory management concept. EnFM has been certified with ISO 41001 -Facilities Management Standard, ISO 9001:2015 Quality Management System, ISO - ISO 45001:2018 - Occupational health and safety and ISO - ISO 14001:2015 - Environmental Management System. In addition, EnFM maintains affiliated memberships with British Institute of Cleaning Science (BICs), IFMA and MEFMA. ENG. MOHAMMAD ABDUL KARIM KHAMIS, GENERAL MANAGER Number of years in his role: 15 • Total number of years in the company: 3 • Number of years in the Middle East: 15 EMPLOYEES: 3,024 OPERATORS AND ENGINEERS: 135 FEMALE STAFF: 668 EMIRATES NATIONAL FACILITIES MANAGEMENTPOWER 50 www.fm-middleeast.comDecember 2020 39 ACCIONA is one of the foremost European business corporations, dealing in the development and management of facility services, infrastructure, renewable energy and water. The firm covers the whole value chain, from design and construction to operation and facility services. With a presence in more than 30 countries on five continents, ACCIONA is firmly committed to international expansion as a central element of its development and growth strategy. Conrado Pallares Sainz de la Maza, director of Business Development Middle East – ACCIONA Facility Services, says: “As the FM market matures, in countries like Qatar and the UAE, Saudi Arabia is quite niche for international companies to engage in their market. In ACCIONA we are starting our operations in Saudi Arabia with already contracts in Jeddah and Riyadh.” Founded in Marseille in 1966, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organisational performance. Operating in 64 countries, Sodexo serves 100 million consumers each day through its unique combination of On- site Services, Benefits & Rewards Services and Personal & Home Services. Sodexo provides clients an integrated offering developed over more than 50 years of experience: from foodservices, reception, maintenance and cleaning to facilities and equipment management; from services and programs fostering employees’ engagement to solutions that simplify and optimize their mobility and expenses management, to in-home assistance, childcare centers and concierge services. Muheel is one of Saudi Arabia’s leading services providers of outsourced Facilities Management. Jason Ruehland, CEO says: “We are in the business of saving our customer’s money and helping to create better places to work and live. “We have embarked on a journey to go beyond FM and create an environment where people can interact seamlessly with colleagues, clients, spaces and technology, to give their very best and at the lowest cost by joining up all the information and intelligence in real time.” Muheel is changing from a company that simply manages facilities, to a strategic partner that enables new ways of working and better collaboration, engagement and innovation in today’s evolving workspace. Al-Futtaim Engineering & Technologies is a multi- disciplinary engineering organization operating across UAE, KSA, Qatar and Egypt, with over 45 years of successful operations. The company provides full service solutions to the construction industry to meet the needs of the developers in the region. Al-Futtaim Engineering & Technologies possesses great expertise in various business divisions including: Air Conditioning, Building Products, Control and Life Safety, Elevators and Escalators, FM, MEP, Scaffolding and Access Solution. Most recently, Al-Futtaim Engineering and Technologies (AFET), was awarded a one year contract to provide HVAC Maintenance contract for Islamic Affairs & Charitable Activities Department (IACAD). Qurum Business Group is an international diversified business services group with operations across the Middle East, Europe and the Indian subcontinent. Since 2003, QBG has grown to a family of over 5,000 employees and brings bespoke management expertise, local knowledge and targeted investment services to a range of business sectors. Its diverse portfolio includes Facilities Management, Construction & Engineering, Marine Surveys, Landscaping, Staffing Solutions and Financial Services, as well as a number of joint ventures, associations and partnerships with leading organisations across the globe. The company website states that Qurum Business Group is one of the leading Integrated Management Systems (IMS) certified companies in Oman and UAE, having the combined certificates of ISO 9001, ISO 14001 and OHSAS 18001. CONRADO PALLARES SAINZ DE LA MAZA DIRECTOR OF BUSINESS DEVELOPMENT MIDDLE EAST RACHID NOUJEIM CHIEF EXECUTIVE OFFICER JASON RUEHLAND CHIEF EXECUTIVE OFFICER ACCIONA SODEXOMUHEELAL-FUTTAIM ENGINEERING & TECHNOLOGIES QURUM BUSINESS GROUPNext >