< Previous POWER 50 www.fm-middleeast.com20 December 2021 Founded in 2005, Ejadah is an asset management company in the region providing a comprehensive range of total community solutions to small, medium and large market sectors throughout the Middle East. Through its three SBUs, IDAMA Facilities Management Solutions, Arkan Security Management solutions and Shabaka concierge services, Ejadah is managing over 132 million square feet of real estate assets most of which are global and iconic landmarks. The organization, made up of more than 12,500 + employees, is the key leader, spearheading the growth of the industry-at-large. Some of Ejadah’s projects include Qasr Al Watan (Presidential Palace) (hard services), Emirates International Endurance Village (hard services), La Mer (TFM), The beach @ JBR (TFM), EXPO 2020 (security), among others. Talking about how the pandemic has pushed for opportunities, Tarek Nizameddin, senior executive director, Ejadah, says: “The challenges that the world have faced with the pandemic have provided a valuable opportunity got FM industry to demonstrate their skills and adaptability so now is the time to shine for FMs. The role of facilities management has evolved during the pandemic where businesses have started relying on the FM team to guide the leadership on what is necessary to maintain efficiency and safety of all other business verticals. COVID has lifted the facility management from purely an operational level to a strategic one where the role of the Facility Manager has become more prominent in the end-to- end project life cycle from the design stage, down to testing, commissioning, and handing over.” Ejadah is currently operating in the United Arab Emirates with full coverage from Saudi borders to Omani borders. Ejadah’s operations spread in Abu Dhabi, Dubai, Sharjah, RAK, UAQ and Fujairah. Nizameddin says: “Currently, we are studying opportunities to expand in MENA regions.” TAREK NIZAMEDDIN, SENIOR EXECUTIVE DIRECTOR Number of years in his role: 4 • Total number of years in the company: 5.5 • Number of years in the Middle East: 26 EMPLOYEES: 12,540 OPERATORS AND ENGINEERS: 402 FEMALE STAFF: 1,270 EJADAHPOWER 50 www.fm-middleeast.comDecember 2021 21 ENGIE Solutions provides sustainable energy and service solutions for cities, communities, industries and properties. The firm is on a transformative mission to create value through performance and common good, leading the carbon- neutral transition through long-term partnerships with its clients. Bart Holsters, general manager, says: “The biggest opportunity for growth over the next 12 months would be to continue to extend our reach into the industrial, aviation, infrastructure, energy and transport sectors. We view these sectors as significant growth areas in the region, and in anticipation of this, we have developed and launched a dedicated team to drive these focus areas in our business model. “Furthermore, we have launched new ‘as a service’ business lines where ENGIE Solutions develops, combines and finances tailored customer solutions, such as renewables, cooling, energy retrofits, smart cities, smart buildings, technology platforms, and many more to drive ‘the carbon neutral transition’ in the region’s rapidly maturing FM landscape.” Talking about the challenges, Holsters says: “Continued delivery of critical services and carefully planned business continuity are the main challenges to continue to manoeuvre the company successfully through these challenging times. We have been great at ensuring that all our services are up and running throughout this difficult period so far due to our proactive management and continued efforts of our fully committed, dedicated and highly motivated people.” ENGIE Solutions is part of the ENGIE Group which is headquartered in France and has been present across the GCC for over 20 years. Regionally ENGIE is a leader in power and water production with a total gross portfolio of 30 GW power and over 4.5 million cubic meters per day of desalinated water. The group currently employs over 171,100 staff with a revenue of ¤60.1 billion of which ¤21 billion is related to B2B services. BART HOLSTERS, GENERAL MANAGER Number of years in his role: 3 • Total number of years in the company: 18 • Number of years in the Middle East: 12 EMPLOYEES: 4,120 OPERATORS AND ENGINEERS: 3,782 FEMALE STAFF: 420 ENGIE SOLUTIONS POWER 50 www.fm-middleeast.com22 December 2021 Established in 2001, Transguard Group is a business solutions provider in the UAE, offering support services in Facilities Management, Security, Cash Services, Hospitality, Manpower, Aviation, catering (via Taste of Home), consumer services (through Transguard Living) and more. Its FM and Security teams are fixtures in the UAE’s most iconic and prestigious locations, including 17 pavilions of Expo 2020 Dubai and for the 11th year running, Global Village, among others. Dr. Greg Ward, managing director, says: “Winning new work while maintaining our high standards in existing contracts has been a consistent pillar in Transguard’s story of success, particularly over the last year. This new work includes providing support for iconic locations in the UAE, including our most recent announcement that more than 3,000 of our employees in FM, Security, Guest Experience and other divisions are supporting not only Expo itself but also 17 pavilions in contracts valued at more than AED102m. In addition, our FM and Security teams are now providing support for the UAE’s largest bank in all seven emirates, including its headquarters in Abu Dhabi. Meanwhile, GymNation, the UAE’s leading gym chain, selected Transguard Group, as the exclusive provider of cleaning services in each of its locations in Dubai, Abu Dhabi and Ras al Khaimah.” Transguard Group is a home- grown entity, and as such primary focus continues to be on the UAE. In addition, its Workforce Solutions division announced a collaboration in Saudi Arabia earlier in the year. “We are always open to explore additional international opportunities,” says Ward. With more than 90% of its projected revenue already secured for FY21/22, Transguard expects to achieve double digit growth from the prior year due to its on-going recovery from the global pandemic as well as winning contracts with new and existing customers. DR. GREG WARD, MANAGING DIRECTOR Number of years in his role: 6 • Total number of years in the company: 6 • Number of years in the Middle East: 10 EMPLOYEES: 61,000 OPERATORS AND ENGINEERS: 2,500 FEMALE STAFF: 3,000 TRANSGUARD GROUP POWER 50 www.fm-middleeast.comDecember 2021 23 According to Mohamed Adil Haneef, chief operating officer, AG Facilities Solutions, the biggest opportunities for the firm include “integration of big data analytics, AI/ ML (artificial intelligence/machine learning), robotics, and IOT (internet of things) into core FM operations to facilitate technological transition of service delivery in line with technology trends and customer expectations”. AG Facilities Solutions and MBM are amongst the leading facility management companies with experience in managing diverse clients throughout the region. Some of the major contracts the company is involved in over the next 12 months include Landmark Group (exclusive soft service provider to 270+ stores and outlets of Landmark Group in UAE), Ministry of Education (Facilities Management Services to 139 Buildings of Ministry of Education across Dubai & Northern Emirates), Majid Al Futtaim/ Carrefour (soft services across 90+ outlets in UAE), among others. AG Facilities Solutions’ biggest assets are its 13,000 plus employees supported by a strong management team comprising of highly experienced specialists. Its Employee Training and Development Centre, customised technology solutions and the exclusive ISO 18295 certified Customer Care Centre provides the necessary support to the site operations team. AG Facilities also got accredited as an Energy Services Company (ESCO) accredited by the Regulatory & Supervisory Bureau, Dubai (RSB). Haneef adds: “We successfully managed over 1,000 customers with a 95% renewal rate, with over 250 client relationships extending beyond 10 years.” The three most important Middle Eastern markets for the company are Dubai, Abu Dhabi and Sharjah. MOHAMED ADIL HANEEF, CHIEF OPERATING OFFICER Number of years in his role: 5 • Number of years in the Middle East: 33 EMPLOYEES: 13,500 OPERATORS AND ENGINEERS: 590 FEMALE STAFF: 1,650 AG FACILITIES SOLUTIONS POWER 50 www.fm-middleeast.com24 December 2021 Serco is an international leading provider of public services, with an in-depth understanding of the region. Phil Malem, CEO, Serco Middle East, says: “We manage workforces, assets and data on behalf of our clients and partners, with a strong focus on service excellence enabled by ExperienceLab, our customer experience and service design agency. We leverage the latest technology and harness international expertise to deliver world-class public services to government and semi-government bodies and large private corporations. The partnership between Serco and Abu Dhabi artificial intelligence and cloud computing company G42 promotes the adoption of innovative technology by government clients in the Middle East and drive a shift towards data-driven operations. Malem adds: “When it comes to asset management in particular, there is a clear opportunity for the public and private sector in the Middle East to win big, and this is what we see as one of the greatest opportunities for us as a business over the next 12 months.” Part of the Khansaheb Group, Khansaheb Facilities Management operates a self- delivery business model supported by an established supply chain to deliver cost effective robust services to our clients, customers and stakeholders. It provides a 24 hour, 7 days a week helpdesk facility and teams of in house technicians, cleaners, security guards and support service operatives to deliver a broad range of services tailored to individual clients’ needs and requirements, with offices in both Abu Dhabi and Dubai. Oliver Sawle, general manager, Khansaheb Facilities Management, says: “We expect the market to be more buoyant and there to be a significant bounce back as the economy and customers recover from the impacts of the coronavirus pandemic which we hope will in turn lead to greater opportunities.” The firm’s total number of FM employees is currently 875 of which 150 are staff and 725 are operatives (hard & soft). Khidmah delivers top-class services to several high-profile clients and assets spread across the UAE and it has a growing portfolio in Saudi Arabia. Abdellatif Sfaxi, CEO, says: “From January 2021 to October 2021, we have acquired several new contracts all over the UAE.” The firm provides Hard Facilities Management services, operation and maintenance services, cleaning, and hospitality services and Mechanical, Electrical and Plumbing (MEP) services to the several properties and entities within the region, including a number of Aldar Assets such as Aldar Properties, Aldar HQ, Al Mamoura Building, Baniyas Towers, Daman House, and Motor World and Aldar Academies. In addition, Khidmah provides its services to the Abu Dhabi Judicial Department, General Administration of Customs, and the Ministry of Education. Regionally, it also provides services to King Abdulaziz Center for World Culture (KACWC) by Saudi Aramco. PHIL MALEM, CHIEF EXECUTIVE OFFICER OLIVER SAWLE, GENERAL MANAGER ABDELLATIF SFAXI, CHIEF EXECUTIVE OFFICER SERCO KHANSAHEB FACILITIES MANAGEMENT KHIDMAHPOWER 50 www.fm-middleeast.comDecember 2021 25 iFM Holdings is the newly formed holding company for Eltizam’s facilities management related entities. It includes Tafawuq FM, Inspire Integrated, FIXIS, 800TEK and Tafawuq Egypt. Between the entities, the firm operates across the complete spectrum of facilities management services, and operates within nearly every sector enabling it to provide bespoke services to its clients – from B2C to B2B. Some of the major contracts implemented and renewed between January 2021 and October 2021 include Louvre Abu Dhabi, DPS Hospitals, MCC (traffic control systems), Al Adalah, UAE Pavilion at Expo, ENEC Nuclear Plant, Etihad Engineering and Sir Bani Yas Island, Fixis acquisition (Bank of Sharjah buildings). The single biggest opportunity for the business over the next 12 months are “client retention and expansion driven by technology”, says Mohammed Al Sharaf, divisional CEO iFM Holdings. The firm made a couple of acquisitions this year. Fixis Facilities Management was acquired in January 2021 and then Inspire Integrated was acquired in July 2021. The three most important Middle Eastern markets for the company are UAE, Egypt and KSA. In a recent interview with Facilities Management Middle East, Al Sharaf said: “We’ve obviously been very busy this year and this will continue into 2022 and beyond. We have opened up Tafawuq Egypt where we will have nearly 1,000 staff by the end of the year. This has been a strategic move that we have been working on for the last 12 months with our Egyptian partners, the master developer Al Ahly Sabbour. We will continue our geographic expansion with entry into KSA in the future.” MOHAMMED AL SHARAF, DIVISIONAL CHIEF EXECUTIVE OFFICER Number of years in his role: 6 • Total number of years in the company: 6 • Number of years in the Middle East: 22 EMPLOYEES: 4,000+ iFM HOLDINGS POWER 50 www.fm-middleeast.com26 December 2021 The major contracts Enova is involved in over the next 12 months are Dubai Metro and Tram, which is an IFM contract covering the full network of the Dubai Metro, including stations, depots, and stabling yards; MDC BMS (Mubadala Group), Abu Dhabi, which is a strategic partnership signed in mid-2021 that predicts the take-over of the portfolio under MDC BMS responsibility for hard FM and includes a joint go to market approach to accelerate the growth within both the Mubadala portfolio and the wider Abu Dhabi region; and the TECOM Energy Performance Contract and Solar PV, Dubai, which is a multi-million Dirham engagement which will see Enova deep retrofitting multiple locations from an energy efficiency perspective and installing Solar PV across the TECOM portfolio to minimise operational cost and improve its environmental performance. Renaud Capris, CEO, says: “Our main areas of focus will continue to be in sectors we are more mature in (transportation, retail, healthcare, and hospitality), enlarging our portfolio of industrial clients (particularly in UAE, KSA and Egypt), and accelerating our growth in Turkey where our first project has been signed after only 9 months of presence in the country.” Since July 2019, Capris leads Enova, a joint venture between Majid Al Futtaim and Veolia created in 2002, providing building energy and facility management services for a wide portfolio of public and private clients across the Middle East. Al Shirawi FM, part of the Al Shirawi Group of Companies, has carved a niche for itself becoming the largest premier Integrated Facilities Management Service Provider in the UAE, with over 332 contracts and a workforce of over 1,300 people. Al Shirawi FM caters to a diverse range of industries with clients across the globe. Charalampos Sarafopoulos, executive director, says: “Our customer-centric protocols, unrivalled technical pedigree, and comprehensive range of services ensure we not only meet but also exceed our customer’s expectations.” A few of the projects that the firm has undertaken during the period of January 2021 to October 2021 include MEP maintenance for all RTA Tunnels, electrical maintenance for all Dubai Municipality Parks and Dubai Eye Capsules Assembly. While Al Shirawi Facilities Management’s key focus remains in the UAE, the company sees tremendous potential in the Saudi market worth an estimated $20.3bn. Sarafopoulos says: “As the world grapples with the worst pandemic of the century, Al Shirawi Facility Management’s commitment to excellence, sustainable growth initiatives, and desire to serve the communities in which we operate, formed a steady foundation that not only allowed us to adapt to a new corporate regime but to also excel. Our challenge is to continue to excel in a post-pandemic world through agile operational systems rooted in our commitment to do our best for our employees, customers and the planet.” RENAUD CAPRIS, CHIEF EXECUTIVE OFFICER CHARALAMPOS SARAFOPOULOS, EXECUTIVE DIRECTOR • Number of years in his role: 2+ • Total number of years in the company: 2+ • Number of years in the Middle East: 2+ • Number of years in his role: 4 • Total number of years in the company: 5.5 • Number of years in the Middle East: 8.5 ENOVA AL SHIRAWI FMPOWER 50 www.fm-middleeast.comDecember 2021 27 Deyaar Facilities Management (Deyaar FM) has grown over the decade to become one of the leading service providers of integrated facilities management solutions for various sectors in the UAE. It has successfully executed a transformational strategy to meet the highest international standards and best practices, which has positioned the company as one of UAE’s leading FM service providers delivering high quality service against cost-effective tailored solutions. The firm signed 29 new contracts and renewed 28 contracts between January 2021 and November 2021. Some of the major contracts include Dubai World Trade Center at Expo 2020, Central Park Towers at DIFC, Aspen Medical Centres, DHL, among others. Mohamad Abou Laban, chief executive officer, says: “From a growth perspective, Deyaar FM recorded a 60% increase in manpower for the year 2021 while achieving a 21% growth in its revenue. As part of our strategy, we have continued to invest heavily in technology and trainings to streamline and optimise Deyaar FM’s operations.” Talking about the challenges, Abou Laban says: “Recruitment of staff has been the biggest challenge during the past year, primarily due to travel restrictions. That still remains as one of the major challenges, though the restrictions have eased. Keeping this in mind, retention of key staff is another challenge that we foresee over the next year. In line with our worker welfare strategy, we have now moved staff to our new accommodation facility in Al Quoz and have recently upgraded the entire fleet.” Deyaar Facilities Management currently operates in all seven emirates with more than 800 locations across various sectors. MOHAMAD ABOU LABAN, CHIEF EXECUTIVE OFFICER Number of years in his role: 3.5 • Total number of years in the company: 3.5 • Number of years in the Middle East: 21 Deyaar Facilities Management POWER 50 www.fm-middleeast.com28 December 2021 Dulsco is an environmental solutions provider for a growing number of commercial, residential, and industrial clients. David Stockton, CEO and managing director, says: “We provide holistic solutions to our customer’s waste and sustainability challenges that are aligned with their goals and budgets. “Our efforts of adopting and implementing appropriate technologies over the years has resulted in the company becoming one of the regional leaders in providing need- based environmental solutions. Our transformation from a waste transporter to a waste treatment solutions provider, has been driven by the government’s focus on sustainability and the creation of a circular economy, combined with a well strategized, technology-driven directive.” Talking about the being the official partner for Expo 2020, Stockton says: “As the Official Waste Management Partner of Expo Dubai 2020, we are committed to supporting its mission to deliver one of the most sustainable World Expos in history – embracing the opportunity to create a meaningful, measurable impact and empower the global community to embrace a sustainable future. “We have developed several innovative solutions to divert at least 85% of all waste from the Expo site away from landfill, one of many sustainability targets across Expo 2020.” Dulsco currently has over 2,500 active clients in the areas of people solutions, outsourcing solutions, environmental solutions, and medical services across UAE. The firm not only achieved a client retention rate of 90.8% in 2020, but also added 410 new clients to its waste management business from Jan 2021 till Aug 2021, Stockton states. During 2020/2021 the firm implemented a few technologies/ solutions such as a Material Recovery Facility Paper Pulp Moulding Facility and an Oil Re- Refining Facility, among several others. DAVID STOCKTON, CHIEF EXECUTIVE OFFICER Number of years in his role: 5 • Total number of years in the company: 5 • Number of years in the Middle East: 20+ DULSCOPOWER 50 www.fm-middleeast.comDecember 2021 29 Grako claims to be the only high- level specialist with the longest contract continuity and highest KPI performance in comparison to other high-level suppliers. Grako ranks high on its HSE standards in Dubai Airports, Burj Khalifa, Etihad Towers and DWTC and because of these credentials, it won new contracts and implemented high risk projects for Ain Dubai and Museum of the Future. Besides being the most reputed high-level cleaning specialist in the UAE And Middle East for its zero accident track-record in the last 18 years, under the leadership of its founder and CEO Alain El-Tawil, Grako has recently acquired Total Solutions Middle East (TSME). Grako is also part of the Abu Dhabi based NCC group which is a renowned 5,000+ employee conglomerate. El-Tawil says: “Ever since its formation in 2004, Grako has an established reputation for the highest international standards for high level access operations, which is evident through our ISO and IRATA member certifications, as well as our industry awards and numerous customer recommendations. “Grako has the largest rope access and high-level cleaning operation in the Middle East, and by joining NCC (“the national catering company”), we are now part of a 5,000+ group of companies that has strong and established history in Abu Dhabi.” Grako is a full member of Industrial Rope Access Trade Association (IRATA) and a corporate member of Middle East Facility Management Association (MEFMA). The company also holds certifications for its occupational health and safety management systems (ISO 18001:2007), environmental management systems (ISO 14001:2004), and quality management systems (ISO 9001:2008). The major contracts the company is involved in over the next 12 months include Dubai Expo 2020, Museum of the Future, Dubai Frame, City Walk, Burj Khalifa, among others. ALAIN EL TAWIL, FOUNDER & CEO Number of years in his role: 17+ • Total number of years in the company: 17+ • Number of years in the Middle East: 28 GRAKONext >