< Previous40 Grow from Dubai Supplement – August 2023 ARAMEX end service o ering for customers, and also support the Company’s efforts to capture greater global market share within both the B2C and B2B customer segments. These prod- ucts are: 1. International Express, which includes Aramex’s Parcel Forward- ing Business (Shop & Ship and MyUS). 2. Domestic Express 3. Freight-Forwarding 4. Logistics & Supply Chain Solutions Aramex is continually enhancing its operations across the region while pursuing opportunities for business growth in emerging markets abroad. How does this approach steer the sustainable development of your business? Technology transforms and in uences our daily lives more than ever before; as a result, we continue to strategically invest in, and leverage the latest tech- nologies for higher operational e - ciencies, to satisfy customers evolving needs and to deliver the maximum value to all our stakeholders. As a leading global provider of comprehensive logistics and transportation solutions, how Aramex: The preferred logistics solutions provider Since its foundation in 1982, Aramex has grown to become a global leader in the logistics and transportation industry, recognized for its customized and innovative services for businesses and consumers. Tarek Abuyaghi, General Manager of Aramex in the UAE, explains how their last-mile delivery solutions and responsiveness to customer preferences are aiding Dubai’s expansion How has Aramex’s central location enabled the company to provide customised logistics solutions anywhere in the world e ectively? Aramex, a global leader in the logistics and transportation, has revolutionised express delivery and logistics services across the Middle East and emerging economies. Listed on the Dubai Financial Market (DFM) and headquartered in the UAE, Aramex’s location bridges the path between East and West, enabling the Company reach to more customers with the provision of effective and innovative logistics solutions worldwide. We operate through four well-de- ned business products which o er scale, diversi cation and an end-to- Logistics hubsTake your business to the next level with shipping solutions as easy as 1-2-done! Aramex is well-equipped to provide your business, big or small, with: Customizable logistics solutions Freight Forwarding Services Competitive Rates Business connections in new markets E-commerce Solutions International and Domestic Express Business Support MOVING YOUR BUSINESS FORWARD.42 Grow from Dubai Supplement – August 2023 ARAMEX Tarek Abuyaghi, General Manager of Aramex has the brand created a footprint in this sector for Dubai? Aramex is a leading global provider of comprehensive logistics and trans- portation solutions. Established in 1982, it initially focused on express operations and later expanded its o erings. The company is known for its customised services and innovative multi-product portfolio. Aramex was listed on the NASDAQ from 1997 to 2002 and is currently publicly traded on the Dubai Financial Market. Today, we have a global network that reaches over 70 countries and territories, and we operate on major international trade lanes. With a clear strategic roadmap for growth, we are seeking to further connect the world and facilitate global trade. Our success is owed to our laser- sharp focus on customer service excellence. We keep investing in front and back-end technology to boost our operations and customer interface. We are also automating our opera- tions so that there is a seamless ow of packages moving from the rst to the last mile e ciently and at reduced costs. In addition, we invest in our people by upskilling them and hiring the right talent that can help us deliver on our promise to our customers. How is your asset-light business model contributing towards Dubai’s expansion? Aramex’s last-mile delivery solutions and responsiveness to customer pref- erences are aiding Dubai’s expansion as they enhance the overall customer experience by providing e cient deliv- ery services. Our innovation in technol- ogy model has also helped leverage our global network. Technology enables e cient operations, real-time tracking, and data analytics. Collaboration and integration are facilitated through tech- nological advancements. Scalability and exibility are achieved through tech- nology adoption. Aramex is investing in and sourcing new technologies in the eld of e-commerce; how How important is sustainability to your brand, given your extensive involvement in over 180 global projects through the “Delivering Good” sustainability platform and partnerships with local and international organisations? Sustainability and Environmental, Social, and Governance (ESG) have been part of our DNA since inception. From early on, we recognised the need to build a business based on sustain- able practices, to create value and positive impact in our communities. This continues to be embedded in our day-to-day business practices and e orts across our network. On the Environmental front, we are proactively taking steps to measure, manage and mitigate the impact our business has on the environment. Therefore, we have been shifting to di erent environmentally friendly tech- nologies – such as including electric vehicles as part of our eet in Amman - Jordan, and exploring and testing drone and roadside robotic delivery services– as well as investing in renew- able energy to achieve our targets with zero compromise on customer expec- tations and quality of service. On the Social front, we continue to build on our partnerships with local and international community and youth organisations as part of our “Delivering Good” Program and our sustainability strategy. We keep focus- ing on enhancing our social partner- ships and investment model to support our commitment and contribution to our sustainability pillars; Education and Youth Empowerment and Entre- preneurship. We also continue to strengthen our existing partnerships and supporting our extensive base of beneficiaries and organisations to ensure that we build sustainable and transformative projects and programs in close collaboration with our stake- holders and communities. Aramex has set an example for the logistics and transportation industry and strives to be a role model in driv- ing positive change and embracing sustainable practices. Our success is owed to our laser-sharp focus on customer service excellence. We keep investing in front and back-end technology to boost our operations and customer interface does it help maintain its market leadership position and how is this a win-win for Dubai’s growth? Aramex's continued investment in the latest industry technologies plays a key role in maintaining its market leadership and driving growth. By leveraging these advanced technolo- gies, Aramex achieves heightened levels of operational e ciency, deliv- ers an enhanced customer experi- ence, and expands its range of services and solutions. This not only bene ts Aramex but also contributes to the overall growth of Dubai in a mutually beneficial manner in several ways. It fuels the digital economy, stimulates entrepre- neurship, and attracts more digital ventures to establish and thrive in the city. So, while promoting Dubai's reputation as a global hub for digital innovation and business excellence, Aramex's commitment to innovation and technologies strengthens its competitive position. Logistics hubs44 Grow from Dubai Supplement – August 2023 JEEBLY How does your growth look within Dubai? There are several ways that Jeebly is working on expansion in Dubai, including conducting thorough market research to identify opportu- nities and potential niches within the delivery and logistics industry in Dubai. We also establish partnerships with local businesses, e-commerce platforms, and retailers. To help our clients expand their customer base and enhance their service o erings, we also collaborate with suppliers, manufac- turers, and other stakeholders in the supply chain to create a robust network and collaborative ecosystem. Not only do we invest in technology but our primary focus area stays on enhancing customer experience. By providing value-added services such as warehousing, fulfilment, inventory management, last-mile delivery, and reverse logistics, we enhance international reach and aim to hire skilled professionals with expertise in logistics, operations, and customer service. Across marketing and branding, we have developed a strong brand identity and create targeted marketing campaigns, includ- ing utilising digital marketing channels to reach your target audience. How has your ‘Last Mile Logistics 2.0’ revolutionised the delivery platform sector? Last-mile delivery is the nal leg of the supply chain enabling transportation of goods from warehouses to the customer's doorstep. It is a critical phase that greatly impacts customer satisfaction and brand perception. The process begins with the customer plac- ing an order, which is then received by the business and sent to a nearby transportation hub. Dispatch managers at the hub assign the order and plan the most e - cient routes for reaching the destina- tion. However, last-mile fulfilment presents signi cant challenges because businesses face competing demands, as customers seek faster deliveries while expressing concerns about rising carbon emissions and sustainability. Jeebly: Setting new standards within the delivery platform sector Jeebly has rapidly emerged as a prominent player in the e-commerce delivery sector, and with their innovative 'Last Mile Logistics 2.0' approach, highlighted by their Fast Mile Logistics solution, Jeebly has revolutionised the delivery platform sector. Jeebly’s self-service portal is a unique initiative toward the democratisation of last-mile deliveries, especially for the MSME and start-up sectors Ram Parashar, co-founder and COO at Jeebly, says the company uses data and market insights to demonstrate the company's potential for expansion and pro tability Logistics hubsarabianbusiness.com 45 JEEBLY Jeebly is e ciently handling high volumes of shipment delivery in the UAE with the allocation of riders to dedicated zones and areas Meeting these challenges requires ful lling customers' need for speedy deliveries, recognising that the last- mile experience shapes the customer's initial impression. Moreover, sustain- ability must be prioritised, incorporat- ing eco-friendly practices to address environmental impact and align with customer-shifting expectations. Jeebly is working closely with grocery stores; how does this make it easier to manage the day-to-day operations and enable the establishment and scale of e-commerce models? By integrating with grocery stores' technology systems, a delivery company can have real-time visibility into inventory levels. This allows for better inventory management, ensur- ing that popular products are stocked and thus reducing the chances of stockouts or overstocking. Our seamless order integration enables us to receive orders directly from the store's e-commerce platform which eliminates the need for manual order entry, reducing the chances of errors and streamlining the order ful lment process. Jeebly also o ers e cient delivery planning as by having access to grocery stores' technology systems, we e - ciently optimise our delivery planning. Moreover, collaborating with grocery stores and equipping them with tech- nology helps establish and scale q-commerce models. Grocery stores can leverage the delivery company's expertise and infrastructure to expand their online presence, which enables grocery stores to tap into the growing q-commerce market and cater to the increasing demand for online grocery shopping in Dubai. What are some benefits to the customer via your highly con gur- able, last-mile delivery and dispatch management platform? Jeebly is efficiently handling high volumes of shipment delivery in the UAE with the allocation of riders to dedicated zones and areas. In fact, we have the highest number of completed shipment deliveries per logistics parks, and business-friendly environment, Jeebly showcases Dubai as an attractive market for investment and a gateway to regional and interna- tional markets. We use data and market insights to demonstrate the company's potential for expansion and profitability. Our technological innovations enhance operational e ciency, customer expe- rience, and cost savings, and we show- case advanced solutions like AI-driven route optimisation and real-time tracking to improve supply chain management in Dubai. We also engage with government initiatives that attract investment and foster innovation, aligning with programmes like Dubai 10X and collab- orating with local entities, such as businesses, industry associations, and logistics organisations, to build a network, navigate regulations, and access resources. And participating in industry events, conferences, and trade shows in Dubai, can showcase capabilities, connect with stakehold- ers, and establish thought leadership. We showcase advanced solutions like AI-driven route optimisation and real- time tracking to improve supply chain management in Dubai day with an impeccable success rate of 97 percent. We are offering tech- driven, agile solutions for numerous delivery formats- 1-hour bullet deliv- ery, scheduled and on-demand, late night, same day, weekend deliveries, entire forward logistics, as well as reverse logistics, and we are enabling shipment delivery from any urban location at your convenience. How does Jeebly attract investment to Dubai? To promote Dubai as a logistics hub and highlight its strategic advantages, such as its location, infrastructure, 46Grow from Dubai Supplement – August 2023 YA L L A H U B Our vision is to empower entrepre- neurs to grow quickly and boost sales, covering all major cities in the GCC region with fast, reliable and convenient delivery. YallaHub helps brands to remove any obstacles in the way of GCC, save on budget, easily cross borders and reduce time to market entry. YallaHub works as an e-commerce enabler (B2B2C), providing turnkey solutions for brands, manufacturers and sellers, integrating all e-com- merce market parties into one techno- logical and scaling platform. The following services are provided on a subscription basis: • Export-import assistance • Registration and licensing • Marketplace and aggregator listings • Storage and ful llment • Superfast delivery in Dubai in 15-90 minutes • All-UAE delivery for YallaHub brands • Marketing: in-app, in-marketplace, performance, social media and more • Launching advertising by specialists with experience in UAE and KSA • UAE launch support and market analytics • Quick e-commerce website setup • Convenient IT-system and own customer success team • Payment gateway rent YallaHub offers flexible services depending on the merchant’s needs and generates several revenues. Since its launch at the end of 2022, YallaHub has introduced over 70+ brands into the UAE market within 3 months including cosmetics and perfumery, personal care, beauty goods and accessories, food and beverage, dietary supplements, home care, small electronic devices, pet products and other categories. YallaHub: Empowering entrepreneurs YallaHub, the rst marketplace aggregator and digital distributor, enables brands to scale up across the MENA market and go global in many sales channels simultaneously with a one-window service. YallaHub aims to cater for both local businesses within the region as well as international businesses seeking to expand their presence throughout the region Leo Dovbenko, CEO and co-founder of YallaHub, says the company helps brands to remove any obstacles in the way of GCC, save on budget, easily cross borders and reduce time to market entry YallaHub provides business owners access to logistics, marketing, and last-mile delivery infrastructure Logistics hubs YallaHub is a shortcut to the GCC market, equipped to work with numerous sales channels at once: 10+ aggregators and marketplaces (Amazon, Talabat, noon, Careem, Zomato, Instashop, Deliveroo, NowNow), e-commerce platforms, as well as the merchant's own sales channels. Also, it has its own marketplace - super fast grocery delivery - YallaMarket that was launched 2 years ago in Dubai with the whole infrastructure needed.Get Started Now Scan the QR code! Accept more payment methods globally and locally.48 Grow from Dubai Supplement – August 2023 LE T ' S WORK payments, nancial inclusion, and techno- logical innovation. These platforms foster technological advancements and provide easy access for consumers, transform traditional business models, facilitate market expansion, empower small busi- nesses, create employment opportunities, enable digital payments, and promote nancial inclusion. What kind of end service delivery does Storeus provide? From the technology side, Storeus is an online platform and mobile application as well as a website that provides user experience. It provides secure payment processing and is backed by an order management system. The logistics aspects include shipping and delivery, tracking and noti cations, returns, as well as customer support. How is your Shop Now and Pay later feature empowering consumers in the region? ‘Shop Now and Pay Later’ provides consumers with flexibility in managing their nances and enables budget manage- ment by allowing consumers to spread payments over time and manage their budgets e ectively. Also, by breaking down the cost into smaller payments makes products more accessible and a ordable. Moreover, consumers can enjoy the bene- ts of their purchases immediately without saving up for an extended period. Storeus provides a convenient and seamless expe- rience by integrating the feature into online shopping provides a convenient and seam- less transaction process. Where do you foresee the retail e-commerce sector in the next year? There will be a continued growth of the retail e-commerce sector steered by a core emphasis on digital transformation. Future tech plans include adopting omnichannel strategies, forming strategic partnerships, showcasing exceptional customer experi- ences, focusing on market positioning and di erentiation, and demonstrating nan- cial performance and market share. These initiatives aim to optimise operations, enhance customer satisfaction, bolster market presence, and highlight success in the digital era. Storeus: A retail e-commerce for tech- savvy customers in Dubai Storeus is an online shopping website and application, located in Dubai and operating across UAE. With a vast range of diverse products, the platform is satisfying the demands of the growing tech-savvy customers in Dubai What types of products do you o er at competitive prices on Storeus? Storeus o ers a wide range of products across multiple categories, including elec- tronics, home appliances, fashion and apparel, home and furniture items, beauty and personal care products, sports equip- ment, books and media, toys and educa- tional items, and tech products. Moreover, Storeus is committed to catering to the growing needs of tech-savvy customers in Dubai and o er an extensive selection of the latest tech products, cutting-edge gadgets, and smart devices. Customers can explore a wide range of options, including smartphones, laptops, wearable technology, smart home devices, high-quality audio equipment for immer- sive sound, gaming peripherals, and vari- ous tech-related accessories to comple- ment their devices. By staying up-to-date with the latest trends and advancements in technology, Storeus ensures that customers have access to the most sought-after tech prod- ucts in the market. To get detailed and accurate information about Storeus and its wide range of tech o erings, customers are encouraged to visit the official Storeus website or download their application. This ensures that customers have access to the most up-to-date product information, availability, and pricing. What makes Storeus unique and what is the core bene t of using it? Storeus not only offers a wide product selection with competitive pricing, conven- ience, as well as fast and reliable delivery. Customers are provided with secure payment options backed by solid customer support. Regular customers can take advantage of a loyalty programme and discounts, backed by quality assurance, easy returns, and secure payments, all on one platform. How are e-commerce platforms stimulating growth and expansion across digitisation in Dubai? E-commerce platforms in Dubai are driv- ing growth and expansion across digitisa- tion through increased accessibility, digital transformation, market expansion, empowering SMEs, job creation, digital E-commerce opportunity in Dubai Khaled Ammar, CEO / Managing Director of StoreusNext >