< Previous30 Grow from Dubai Supplement – August 2023 NOON Backed by a supportive ecosystem that fosters success, innovation, and growth, Dubai is highly conducive to online businesses and startups By using Zbooni’s payment solutions, businesses can optimise their payment processes, boost sales, and leverage advanced marketing tools E-commerce opportunity in Dubai tions, and digital marketing strategies, which make it easier for start-ups to embrace online retail. Dubai is keen to promote digital transformation initi- atives, fostering digital maturity and advancement. Zbooni is playing its part in supporting that vision by enabling businesses with helpful tech- nology. And this overall digital shift supports Dubai in its mission to become one of the world’s most advanced digital cities a digitally advanced city. What sets Zbooni apart from its competitors? We are focused on bringing the human touch to commerce. To date, e-com- merce has typically lacked the warmth of a physical retail environment where a sales assistant can check if they can help, share product recommendations and provide further information. This kind of concierge service can be brought to life through the social media and messaging apps that we all use everyday. Friendly, human conver- sations are powerfully convincing for customers and allow for tailoring and personalising the service to ensure customers feel uniquely valued. There are an increasing number of payment link providers, which is why Zbooni goes further through a suite of commerce solutions that simplify sell- ing through social. For businesses looking for an edge in enhancing customer experience, Zbooni is for you. Plus, you can download it for free with no monthly fees! How do your features help already existing businesses to scale and grow? Whether you are selling on Instagram or run a local shop, good customer service is an easy way to gain a compet- itive edge and is key to ensuring a strong level of customer retention. E ective customer service requires availability and exibility. By engaging in conversational communication, particularly through chat channels like WhatsApp, it can transform the customer experience by providing real-time attention and solutions. A willingness to accommodate to customer requirements and person- alise customer needs can contribute to customer loyalty and satisfaction. Zbooni also has a powerful dash- board that provides great data-driven insights on customers. Businesses can use this information to categorize customers, identify products to upsell and remember preferences. Further- more, Zbooni can also integrate with a business’ existing payment or e-commerce platforms as a comple- mentary add-on. As online retail has rapidly grown, how is Zbooni changing the landscape in Dubai? Zbooni is already supporting thou- sands of merchants and millions of dollars of transactions every single month. T h r ough connected commerce, or c-commerce, solutions, businesses are empowered to build better and more profitable digital businesses. From faster and more engaging customer service, to simpli- fied payment solutions, actionable data and improved tracking and invoicing – Zbooni is fostering a more interactive and customer-centric online retail ecosystem in Dubai. What makes Dubai the best starting point for e-commerce businesses? Backed by a supportive ecosystem that fosters success, innovation, and growth, Dubai is highly conducive to online businesses and start-ups. Dubai provides a thriving environ- ment for online businesses and start- ups with its business-friendly poli- cies, its robust digital infrastructure, access to capital, diverse talent pool, networking opportunities, market access, government initiatives, entre- preneurial ecosystem, global reputa- tion, and government support. All of these elements create a ourishing ecosystem where online businesses and start-ups can succeed.32Grow from Dubai Supplement – August 2023 SH ARAF DG DGBusiness.com: A one- stop sourcing platform for all business needs DGBusiness.com is the B2B marketplace platform of Sharaf DG, an omnichannel retailer founded in Dubai in 2005. AS Pillai, Sr. General Manager & Strategic Business Unit Head, highlights their efforts to promote digital platforms for faster and e cient business operations for B2B segment of customers AS Pillai, Sr. General Manager & Strategic Business Unit Head E-commerce opportunity in Dubai sure on various platforms and channels to amplify brand awareness and reach a wider audience. And because we utilise a user-friendly interface and efficient order management system to easily manage inventory, process orders, and track sales, saving time and e ort, the selling process is streamlined. Sellers can also bene t from personalised support from dedicated account managers who optimise listings, address queries, and provide guidance for maximising sales potential on the platform. Sellers can also network with other businesses, potential partners, and industry professionals, fostering collaborations, partnerships, and knowledge sharing for business growth and expansion. And nally, we encourage customer feedback and ratings to gauge performance, improve products or services, and build a positive reputation that attracts more customers and instils trust. What are your core products o erings and how is the platform contributing to Dubai’s strategy for becoming a global and regional digital hub? Core product offerings on DGBusiness platform include electronics, IT equip- ment, office supplies, furniture, appli- ances, and more, and the platform promotes digital transformation within the business community. Not only does it connect businesses with a diverse network of suppliers and buyers but stimulates the growth of the e-commerce sector in Dubai by incorporating advanced technologies for digital innovation. DGBusiness also supports the growth of small and medium enterprises (SMEs), thereby contributing to Dubai's strategy of becoming a global and regional digital hub. Is Dubai ripe for platforms such as yours and what are some indicators that would demonstrate this? Yes, and there are several indicators that demonstrate this. Just some of these include the fact that Dubai is witnessing a growing digital economy with high internet penetration. And most certainly, there is government support for business diversity and innovation that has fostered a thriving e-commerce sector in the emirate. What di erentiates your platform from other competitors and what are some core bene ts? SharafDG serves businesses across sectors including hospitality, healthcare, education, corporate, and government organisations. DGBusiness o ers a wide variety of products across multiple cate- gories, providing businesses with a comprehensive selection. The platform provides competitive pricing options, allowing small and medium businesses to optimise their budget and nd cost-e ec- tive solutions. Additionally, DGBusiness streamlines the procurement process with a user-friendly interface, making it convenient for businesses to navigate and place orders. Our dedicated account managers offer personalised support, ensuring a smooth and tailored procure- ment experience for customers. And our value-added services, such as product installation, extended warranties, and after-sales support, enhance the overall customer experience. DGBusiness holds a distinct advantage as part of Sharaf DG, an esteemed omnichannel retailer with a proven track record dating back to 2005. This association lends credibility and trust to DGBusiness, setting it apart from its competitors. One of the key strengths of DGBusiness lies in its dedicated focus on catering to the speci c needs of small and medium businesses by providing a range of customised services and resources designed to support the growth and success of these enterprises. For sellers, the platform o ers great bene ts and opportunities for expanding your business and compounding your sales. How can businesses grow by leveraging your platform? We provide access to a large customer base of businesses and potential buyers seeking products and services for their business needs. We showcase products and services to a targeted audience, increasing the chances of attracting interested buyers and driving more sales. Sellers also receive marketing and promotional assistance, including expo-34 Grow from Dubai Supplement – August 2023 CL OUD - BASED APPLICAT ION as one of their top reasons. While cost savings are a signi cant bene t, the cloud facilitates quick restructuring of computing resources, automates application development, and inte- grates with diverse stakeholders. It provides comprehensive insight for faster decision-making, market antic- ipation, and personalised products and services. As a result, businesses can prepare for and predict changes in the market and risks associated with their supply chains. UAE’s supply chain industry taps into innovation potential As the cloud stimulates supply chain innovation, leading cloud providers are constantly introducing new features and advancements. As a result, compa- nies gain affordable and seamless access to state-of-the-art technologies and capabilities. In the UAE, the F&B sector is a major growth segment for logistics services, with rising demand for quick commerce and delivery. Some experts believe it now accounts for 15 percent of the digital economy. According to Statista, the UAE contin- ues to lead the Middle East in this How are cloud- based applications revolutionising supply chain management? Meydan Free Zone’s logistics partner companies can handle dynamic volumes of shipments without the need for signi cant infrastructure investments In the UAE, companies operating in the supply chain industry are adopting cloud-based solutions to transform their operations and attain enhanced levels of e ciency. By leveraging innovative technologies, these companies are effectively harnessing the power of cloud computing to streamline their inven- tory management, networks trans- portation, and warehousing within the logistics industry. Cloud-based applications are logical solutions The use of cloud-based applications by supply chain management is a very logi- cal solution. Through cloud-based solu- tions, businesses in the UAE are reim- agining, building, and operating new supply networks. These networks drive innovation, providing customers with exceptional experiences and yielding favourable economic, social, and envi- ronmental impacts. Moreover, cloud- based supply management enables close monitoring of products through- out their life cycle, reducing lost ship- ments, as well as improving communi- cation in case of misplacements. Cloud power beyond cost reductions Companies in Dubai that migrated to cloud applications cited saving money Invest in Dubaiarabianbusiness.com 35 CL OUD - BASED APPLICAT ION sector. Fast and reliable service is crucial to meet consumer expectations, and quick commerce operations are leveraging partnerships with third- party delivery operators to cater to the stay-at-home market. Quick commerce, also called rapid grocery delivery service, is quickly becoming the preferred option for last-minute shopping as companies like noon, Tala- bat, and Deliveroo deliver groceries within a 20-minutes slot. Enabling responsible supply chain practices Cloud-based applications contribute to supply chain sustainability and respon- sibility. Through emerging technolo- gies, it is helping companies reduce their environmental footprint, improve resource e ciency, enhance regulatory compliance, and mitigate risks associ- ated with their supply chains. A balanced view of business performance and decisions can be achieved using the cloud while growth, profitability, sustainability, and diversity can all be considered simultaneously. Aramex in the UAE has accom- plished successful trials of their drone and roadside bot deliveries in Dubai, thus bolstering the e ciency of last-mile logistics. This achieve- ment will revolutionise the shipping industry by using smart solutions that facilitate reliable and sustainable delivery methods. How cloud technology boosts supply chain visibility A crucial aspect of cloud application is enhanced visibility across the supply chain. By leveraging cloud-based analytics and reporting tools, compa- nies gain real-time insights into their operations, enabling them to track shipments, monitor inventory levels, and identify areas for improvement. With this granular visibility, businesses can proactively manage risks, reduce delays, and enhance customer satis- faction. Moreover, cloud-based solu- tions promote collaboration and infor- mation sharing among various stakeholders in the supply chain. “Cloud-based applications have changed how the supply chain industry plays the game. Technologies like AI for route optimisation, live tra c naviga- tion, automated communication, and many other tools are employed to deliver a superior customer experi- ence. We have built an incredible logis- tical partner network in Meydan Free Zone that supports our businesses even with customs clearance, customs codes, and forwarding services. We have built the technology, we are amaz- ing people, and most of all, we are brave!” says Hamed Ahli, Head of Meydan Free Zone. Bene ts of Meydan Free Zone’s cloud-based solutions One of the primary bene ts of Meydan Free Zone’s cloud-based solutions is the seamless integration of various logistics processes. Transportation management systems (TMS), warehouse manage- ment systems (WMS), and inventory management systems are all intercon- nected through a centralised cloud plat- form. This integration enables real- time data sharing, ensuring that all stakeholders can access accurate infor- mation anytime. As a result, companies can make data-driven decisions, iden- tify bottlenecks, and proactively address supply chain issues, ultimately leading to improved e ciency and cost savings. Furthermore, cloud-based applications provide scalability and flexibility to adapt to changing business needs. With the ability to scale up or down resources on-demand, Meydan Free Zone’s logis- tics partner companies can handle dynamic volumes of shipments without the need for signi cant infrastructure investments. This exibility allows busi- nesses to respond quickly to market demands, optimise resource allocation, and maintain a competitive edge in the ever-evolving logistics landscape. As the digital revolution contin- ues to reshape industries worldwide, the logistics sector of Dubai stands at the forefront of this transformative wave. Adopting cloud-based solu- tions is not just a trend but a strategic imperative for businesses aiming to thrive in today’s rapidly evolving digital landscape. By leveraging cloud-based analytics and reporting tools, companies gain real-time insights into their operations, enabling them to track shipments, monitor inventory levels, and identify areas for improvement Cloud-based applications have changed how the supply chain industry plays the game 36Grow from Dubai Supplement – August 2023 DHL tics and tailor-made solution to support the international expansion of small businesses. At DHL, continuous innovation is part of your DNA; what is the core premise behind ‘Innovation in Action’ that are enhancing innovation projects, technologies, and solutions? Express is a business of relentless improvements. We nd ways to beat our own benchmarks by moving faster, thinking smarter and delivering better for our colleagues and our customers. The core premise of “Innovation in Action” at DHL is centred around customer-centricity, collaboration, experimentation, digitalisation, and sustainability. We recognise the trans- formative power of emerging technol- ogies such as arti cial intelligence (AI), machine learning, Internet of Things (IoT), robotics, and blockchain to opti- mise logistics processes, and enhance customer experiences. In 2021, we expanded our global innovation centre footprint to the region by launching the Mobile Middle East and Africa Innova- tion Centre in Dubai. The MEA Innova- tion Centre is DHL’s fourth centre glob- ally – complementing the series of innovation centres in Chicago, USA; Cologne, Germany; and Singapore; and the rst completely mobile one. The Innovation Centre is a state-of-the-art facility where customers, partners, academia, and thought leaders can experience the next generation of logistics in an interactive showroom environment. It is spearheading the future of logistics and driving custom- er-centric innovation across the region and beyond, focusing on critical inno- vation trends such as the Internet of Things, Arti cial Intelligence and Data Analytics. As a global leader in integrated energy logistics, how does DHL help energy companies increase productivity and reduce cost? As a global leader in integrated energy logistics, DHL leverages its extensive logistics expertise and optimises supply chain operations, ensuring timely DHL is at the forefront of logistics innovations As a thought leader in the logistics industry, DHL structurally invests in trend research and solution development. Not only does this enable DHL to stay at the forefront of logistics innovations, but as Mahmoud HajHussein, Country Manager UAE, explains, contributes to Dubai's growth as a logistics hub by introducing new technologies, optimising supply chains, and improving e ciency in the movement of goods and services Hussein says DHL leverages its extensive logistics expertise and optimises supply chain operations As a thought leader in the logistics industry, DHL structurally invests in trend research and solution development. How does this align with Dubai’s growth and expansion? Dubai has been actively working towards diversifying its economy and has positioned itself as a global hub for trade and logistics, with a focus on innovation and sustainable economic diversification. Our investment in trend research and solution develop- ment enables us to stay ahead of emerging market trends, by identifying opportunities and developing innova- tive logistics solutions that facilitate trade and enhance global connectivity. In complete alignment with Dubai’s vision to provide greater support to start-ups, small businesses and sustainability initiatives, DHL has been actively working to provide green logis- Logistics hubsarabianbusiness.com 37 DHL delivery of critical equipment and materials, minimising downtime, and improving overall operational effi- ciency. With our expertise in managing dangerous goods shipments ensuring adherence to safety protocols, and providing custom clearance that is compliant to international regulations, we are proud partners of key players of the UAE Energy industry. Moreover, our focus on sustainabil- ity aligns with the goals of many energy companies. DHL o ers eco-friendly logistics solutions, including carbon-neutral shipping options and green packaging materials, reducing the environmental impact of energy transportation. By partnering with DHL, energy companies can demon- strate their commitment to sustainable practices while optimising their logis- tics operation. As DHL offers effective solutions for SMEs, how do you think DHL is contributing to Dubai’s aims to be a hub of start-ups and SMEs? As a leading logistics provider, we have been actively contributing to Dubai’s aims of becoming a hub for start-ups and SMEs. SMEs often have big ambi- tions to grow their business, but can be held back by lack of time, knowledge and in-house expertise. International growth can often come with challenges and knowing where to start, or go next, can be overwhelming. By o ering e ective logistics solu- tions tailored to the needs of SMEs, we enable these businesses to expand their reach, access global markets, and compete on an international scale. DHL’s extensive network and expertise in customs processes and regulations facilitate seamless import-export operations for SMEs, reducing barriers and simplifying international trade. We have been consistently providing small business the opportunity to connect to the world with DHL Express to take their business to new heights. Whether they are shipping ve parcels or 5,000, our dynamic pricing ts their business and not the other way around. Our team of trusted advisors is dedicated to guiding businesses through the latest trade insights and providing valuable customs advice to help them build a robust global growth strategy! DHL’s support for e-commerce and last-mile delivery services empowers SMEs to establish their online presence and e ciently reach customers. We are proud to have been the launching pad for many SME’s in UAE helping them to grow beyond and explore opportunities in international markets. We also actively participate in initiatives aimed at knowledge sharing and skill devel- opment for SMEs in Dubai. This includes workshops, seminars, and training sessions to educate SMEs on logistics best practices, supply chain management, and international trade regulations. By sharing industry exper- tise, DHL empowers SMEs with the knowledge required to optimise their operations and navigate the complex- ities of global trade. CONNECTING YOU’ is the inspiration behind everything DHL does. How does this concept steer the business to deliver game-changing solutions and competitive edge? The concept of “CONNECTING PEOPLE IMPROVING LIVES” is at the heart of everything we do and it serves as a guiding principle for the company to deliver game-changing solutions and maintain a competitive edge in the logistics industry. CONNECTING YOU emphasises DHL’s commitment to its customers and their specific needs. By putting the customer at the centre of its operations, DHL strives to understand their unique require- ments and challenges. Businesses and consumers value logistics partners that can provide time-sensitive deliv- eries and ensure their shipments arrive on time, fostering customer loyalty and repeat business. We connect people, companies, and countries by facilitating trade through our extensive network. We improve lives not only by doing what we do everyday but by ensuring that our lead- ers create an environment where our purpose can ourish. We spend 1% of our net pro t each year to create lasting impact for people and the communities we operate in. DHL eCommerce Solutions is an e-commerce logistics specialist, connecting sellers to buyers across the globe. How has Dubai’s digital eco system been conducive in this sector? As per ITA report, The UAE is the e-commerce leader among GCC states, where the market jumped by 53% in 2020 with a record of $3.9 billion in e-commerce sales, which constituted 10% of total retail sales. As a tech-savvy country with easy access to the inter- net, UAE has 99% internet penetration which is a key enabler of the digital eco system. The government of Dubai has been proactive in implementing poli- cies and regulations that support the growth of the e-commerce sector. Dubai’s digital ecosystem, encompass- ing its technological infrastructure, smart city initiatives, strategic location, free trade zones, supportive govern- ment policies, and focused invest- ments, has created a conducive envi- ronment allowing DHL to connect sellers to buyers globally through our e-commerce solutions. In line with the growing e-com- merce sector, we have launched a 88,555 sq ft logistics facility in EZDubai, the fully dedicated e-commerce free zone strategically located in the heart of Dubai South’s Logistics District. The new operation testi es our con dence in the strong ecosystem in UAE that supports the growth of ecommerce and ecommerce solution providers such as DHL. DHL empowers SMEs with the knowledge required to optimise their operations and navigate the complexities of global trade 38 Grow from Dubai Supplement – August 2023 DHL For such large international companies like DHL, what is it about the rules and Dubai ecosystem that make it the ideal place to operate? Dubai is strategically positioned at the crossroads of Europe, Asia, and Africa. Its geographical location provides easy access to a vast consumer market comprising billions of people. For logistics companies like DHL, this central location allows for efficient distribution and connectivity to global markets. Dubai has cultivated a busi- ness-friendly environment with favourable regulations and policies. The city o ers tax incentives, foreign ownership allowances, and stream- lined administrative processes, making it easier for international companies to establish and operate their businesses. These measures create a conducive environment for companies like us to set up regional headquarters, logistics hubs, and distribution centres. Incu- bators, accelerators, and funding opportunities for start-ups, further contribute to a dynamic business land- scape leading to collaboration oppor- tunities, access to emerging technolo- gies, and potential partnerships for large companies like DHL. Since its inception in UAE DHL has successfully invested in state of the art facilities and service centres in all emirates. With one hub, 2 gateway facilities, 7 service centres all over UAE and including free- zones as well as one of our biggest facil- ity upcoming in Abu Dhabi, our invest- ments demonstrate our con dence in the UAE economy and its policies to facilitate business growth. What specifically is DHL doing to align with Dubai’s aspirations in the realms of sustainability and net zero goals? The logistics and transport sector contributes just over a third of global carbon dioxide (CO2) emissions, making it the largest-emitting sector in numer- ous developed countries. We firmly believe in a future with zero-emission logistics and our investments always follow the objective of improving our carbon footprint. DHL is the rst logistics company to commit 7 billion euros globally towards reducing carbon emissions to under 29 million tons by 2050. With commitment to clean operations, green solutions, ethical and compliant businesses, DHL is setting an example for a truly sustain- able business model. In February this year we launched Go Green Plus a new service that will allow customers to reduce (‘inset’) the carbon emissions associated with their shipments using Sustainable Aviation Fuel (SAF). On our way to clean logistics operations, the electri cation of every transport mode plays a crucial role and will signi cantly contribute to our overall sustainability goal of zero emissions. In addition to DHL Group launching Alice planes and purchasing SAF, there are many local initiatives in place for green operations. We enable green logistics through bio fuel for line haul and for last mile delivery through the launch of fully electric deliv- ery vans. We consistently work towards green operations through solar powered facilities, uniforms made out of recycled plastic bottles, reusable pallet wraps, sustainable boxes and biodegradable yers. Moreover, 94% of our sta is go green certi ed which means the sustain- ability roadmap is everyone’s responsi- bility. These e orts will bring us a step closer to our goal of being completely CO2-neutral by 2050. In addition to this, our Go Programs mobilise our expertise and the expertise of our people in giving back to the community and ensuring we live our purpose of Connecting People Improving Lives. DHL’s support for e-commerce and last-mile delivery services empowers SMEs to establish their online presence and e ciently reach customers Logistics hubsNext >