DNATA LOGISTICS [32] IIINNNNNNTTTTTTEEEEERRRRRVVVVVIIIIEEEEEWWWWWWW::: An ITP Media Group Publication APRI L 2020 / ISSUE 187 UPDATE [06] COMMENT [14] COVER STORY [20] FEATURE [32] An ITP Media Group Publication AAAPRIL 2020 / ISSUE 187 COVER STORY Fresh after an AED410m investment, the Dubai Industrial City is brimming with opportunities ANALYSIS: THE EVOLVING NATURE OF LOGISTICS IN THE FACE OF COVID-19 [14] Download the free Logistics app and be the fi rst to read the latest issue on your mobile devices. news and analysis for supply chain management professionals3LOGISTICS MIDDLE EAST | APRIL 2020www.logisticsmiddleeast.com APRIL 2020 | CONTENTS Saud Abu Al-Shawareb, managing director, Dubai Industrial City talks about the business park’s multi-million dollar investment Bringing more than 40 years of railroad expertise to the region Greenbrier’s Gary Griffiths talks about the benefits of the transport system for the GCC Stewart Angus, divisional SVP, inter- national airport operations at dnata, talks about long-term investments in technology and cargo facilities CO V E R Dubai Industrial City canters on FE A T U R E All aboard the rail- road express INTE R V IE W Success story beyond borders p18p28p32 CONTENTS APRIL 20204APRIL 2020 | LOGISTICS MIDDLE EASTwww.logisticsmiddleeast.com CONTENTS | APRIL 2020 Most popular news stories on logistics- middleeast.com [1] Array Third-party logistics market forecast: Global Market Insights 9% growth forecast from 2020 to 2026 . [2] Red Sea Gateway Terminal invests SAR 1 billion in modern, advanced terminal equipment The terminal at the Jeddah Islamic Port is capable of accommodating ULCS of 20,000+ TEU capacity [3] Aramex 2019 revenue grows to AED 5.2 billion E-commerce spurs strong growth in Express shipment volumes while business transformation efforts continue to drive operational ef ciencies RE GU L A R S [14] COPING WITH COVID-19 Gordon Barnard of Hell- mann Worldwide Logistics sheds light on the changing face of logistics on the back- drop of a global pandemic, how do we deal in the interim? [17] BRAND BUILDING Waleed Alkhayyat, head of marketing and corporate communications, LogiPoint talks building blocks of a successful brand [26] HONEST CONFESSIONS Oman’s logistics opera- tors share views on sector reforms, and their experi- ences of doing business [28] RAIL POWER The Gulf’s freight logistics network is in the midst of a sea change, with the anvil of cross country rail roads we speak to rail road industry veteran, Greenbrier Compa- nies’ president of railroad operation and equipment for the GCC region Gary Griffi ths [32] NOTHIN STOPPING DNATA CARGO AND THE INVESTMENTS Stewart Angus, divisional SVP, international air- port operations at dnata, explains how the ground support group is continuing to make long-term invest- ments in technology and cargo facilities despite a slowdown in the air freight market and ongoing airline bankruptcies [40] 3D PRINTING How 3D printing has grown from being a niche technological innovation to become a $120bn global industry, with Dubai aiming to be at the centre of it [42] 5-MINUTES WITH... Geeta Bathija, director — service excellence and customs compliance, Hellmann Worldwide Logistics — Middle East and South Asia p40 p32p26 JOIN THE CONVERSATION To have your copy of delivered to your doorstep, subscribe by logging on to www.itp.com/subscriptions Next month Logistics Middle East will be looking at the latest trends and developments insustainability in logistics as well as looking at how you build a successful brand. Get in touch to be featured!LOGISTICS MIDDLE EAST | DECEMBER 2019www.logisticsmiddleeast.com Published by and © 2020 ITP MEDIA GROUP FZ-LLC ED IT O R ’ S CO L U M N We are living in unprecedented times, never have we seen order being disrupted the manner in which we have over the last few weeks. Coronavirus (COVID-19) has sent world economies into a spin. When this is all done there will come a day when we will be able to able to dissect the true damage caused by the pandemic, and how it has impacted different industries, sectors and governments. In the here and now, however, we have plenty important issues to deal with. The logistics industry is playing a massive role in addressing the world’s supply of basic necessities and medical equipment. We have eliminated most items in the category of “luxury”. But we still need to put food on our tables and nurse the sick back to health. Several airlines around the world have stopped f lying their passenger aircraft as borders are closed to encourage physical distancing. Freighters however, continue to be in operation. Some airlines — Emirates and Etihad Airways — are using their passenger planes to transport cargo. These innovative means of keeping assets running / alive will pay dividends to corporates in the future. The world is in need of logistics services and you are answering the clarion call. Medical teams are getting plenty of TLC for the stellar efforts they are putting in during these testing times. They deserve every bit of it, and then some more. At Logistics Middle East, we would like to recognise the heroes restocking the supermarket shelves with fresh milk and bread, the valiant drivers and warehouse staff transporting medical supplies and the pilots navigating murky skies with planes full of essentials. We salute each and every one of you, the silent army that’s helping us all get through during these times. We will overcome this, and we will resume normalcy in the weeks to come. Until then, chin up, we go again. NIKHIL PEREIRA ACTING EDITOR NIKHIL.PEREIRA@ITP.COM PO Box 500024, Dubai, UAE Tel: +971 4 444 3000 Web: www.itp.com Offices in Abu Dhabi, Dubai, London & Mumbai ITP MEDIA GROUP CEO Ali Akawi Managing Directer Alex Reeve EDITORIAL Acting Editor Nikhil Pereira Tel: +971 4 4443426 email: n ikhil.pereira@itp.com ADVERTISING Sales Manager Sanjay Kathan Tel: + 971 4 444 3377 email: sanjay.kathan@itp.com ITP LIVE General Manager Ahmad Bashour Tel: +971 4 4443549 email: ahmad.bashour@itp.com COVER PHOTOGRAPHY Jessica Samson PHOTOGRAPHY Senior Photographers Efraim Evidor, Adel Rashid Staff Photographers Aasiya Jagadeesh, Ajith Narendra Fritz Asuro, Jessica Samson PRODUCTION & DISTRIBUTION Group Production & Distribution Director Kyle Smith Production Manager Basel Al Kassem Production Coordinator Mahendra Pawar Senior Image Editor Emmalyn Robles CIRCULATION Distribution & Warehouse Manager Praveen Nair Circulation Executive Loreta Regencia MARKETING Director of Awards & Marketing Daniel Fewtrell Events Manager Teri Dunstan ITP GROUP CEO Ali Akawi CFO Toby Jay Spencer-Davies Subscribe online at www.itp.com /subscriptions The publishers regret that they cannot accept liability for error or omissions contained in this publication, however caused. The opinions and views contained in this publication are not necessarily those of the publishers. Readers are advised to seek specialist advice before acting on information contained in this publication which is provided for general use and may not be appropriate for the reader’s particular circumstances. The ownership of trademarks is acknowledged. No part of this publication or any part of the contents thereof may be reproduced, stored in a retrieval system or transmitted in any form without the permission of the publishers in writing. An exemption is hereby granted for extracts used for the purpose of fair review.UPDATE | APRIL 2020 6APRIL 2020 | LOGISTICS MIDDLE EASTwww.logisticsmiddleeast.com Etihad Aviation Group is ramping up its cargo opera- tions for the summer season and boosting capacity on key freight routes. Etihad will also expand its network to capacity-constrained mar- kets that are wrestling with decreased passenger tra c or travel bans in light of the Covid-19 outbreak. The move will offer “a stra- tegic cargo lifeline” and sup- port the continuity of the global trade ecosystem, said Etihad. Etihad will add freighter flights to European cities including Amsterdam, Milan and Paris, as well as increased freighter frequencies across major Asian and African cargo gateways. In Asia, the seasonal plan doubles Etihad Cargo’s Hong Kong services to four flights per week, while Hanoi gains a third-weekly service and Sin- gapore a second weekly flight. These additions complete the currently operated seasonal winter schedule across China, India and Bangladesh. In Europe, with two extra weekly freighter flights Am- sterdam goes to five times weekly service, Milan moves to a twice-weekly turnaround freighter service, while Etihad Cargo will launch new freighter connections linking Abu Dhabi with Paris. The new freighter flights will depart Abu Dhabi Interna- tional Airport for Paris Charles De Gaulle on Thursdays and Saturdays. The same day return services will add 200 tonnes of incremental weekly freight ca- pacity between the UAE and the French capital. These services will be complemented by the increase in services into Johannesburg and Nairobi, to twice weekly. North America remains a key market with Etihad Cargo’s twice-weekly freighter service to Rickenbacker in the United States, with stopovers on the inbound and outbound sectors offering key capacity between Europe and North America. Abdulla Mohamed Shadid, managing director of cargo and logistics at Etihad Aviation Group, said: “With widespread commercial flight restrictions in numerous international markets, the air cargo environment is evolving daily. “After consulting closely with local and international author- ities, our optimised summer freighter schedule is designed to significantly boost capacity and service customers in key cargo markets.” LA N D + SE A + AIR + SU PPL Y CHAI N + WA R E H O U S E + MA TERIAL S HAN D L IN G UPDATE 04.2020 Etihad throws global trade ‘a lifeline’ as it ramps up cargo ops Air freighters are leaping into action to ensure food and medical supplies can continue to flow around the world Etihad will also expand its network to capacity-constrained marketsAPRIL 2020 | UPDATE 7LOGISTICS MIDDLE EAST | APRIL 2020www.logisticsmiddleeast.com PO Box owners over the age of 60 to receive bi-weekly, contactless home deliveries Decides to temporarily pause production and assembly activities at its French and Spanish sites Emirates Post will ensure all PO Box owners over the age of 60 years and disabled people will receive their mail as well as small parcels delivered free of charge to their home on a bi-weekly basis. Commencing on Saturday 21 March for an initial period of one month, all incoming mail as well as small packages for elderly citizens and disabled people will be screened and sanitised prior to home delivery to avoid unnecessary travel to their local Emirates Post Customer Happiness Centre in support of the UAE government’s social distancing initiatives. As a first step, senior citizen customers will receive a call from the Emirates Post Customer Service team over the coming week to confirm their preferred delivery address, following which deliveries will commence on a “contact-less delivery” basis, again to support the wellbeing of our customers and the community. This means delivery drivers will place all mail and parcels outside the intended recipient’s door, and from a safe distance ask the recipient to confirm their full name and ID details in lieu of signatory proof. This service will also be available to disabled people with registered PO Box subscriptions. Reports from affected Emirates Post introduces free delivery for vulnerable citizens Airbus provides update on COVID-19 related measures Airbus continues to closely monitor the evolution of the COVID-19 virus across the globe and is constantly assessing the situation, the impact on employees, customers, suppliers and the business. F ollo wing the implementation of new measures in France and Spain to contain the COVID-19 pandemic, Airbus has decided to temporarily pause pr oduction and assembly activities at its French and Spanish sites across the Company for the next four days. This will allow sufficient time to implement stringent health and safety conditions in terms of hygiene, cleaning and self-distancing, while improving the efficiency of operations under the new working conditions. In those countries, the Company will also continue to maximise homeworking wherever possible. These measures will be implemented locally in coordination with the social partners. Airbus is also working together with its customers and suppliers to minimise the impact of this decision on their operations. The move is in response to physical distancing measures enforced in the emirate. countries has shown than older adults and those with pre-existing conditions are at a higher risk of contracting COVID — 19. This new measure aims to help UAE’s senior citizens and people of determination remain in safe environments and limit their exposure to the virus. Airbus continuously updates its workplace safety and travel recommendations to employees, customers and visitors, according to the latest developments. Airbus is following the guidance from the World Health Organisation and national health authorities.UPDATE | APRIL 2020 8APRIL 2020 | LOGISTICS MIDDLE EASTwww.logisticsmiddleeast.com Dubai Airport Fre- ezone Authority (DAFZA) made a 12% contribution to the emirate’s foreign trade in 2019, com- pared to 11.2% in 2018, out of a total trade value of AED 1.37 trillion recorded last year. DAFZA’s foreign trade ex- ceeded AED 164 billion in 2019, compared to AED 146 billion in 2018, with a 12.6% growth. This was driven by more than 15.8% growth in imports worth AED 72.4 billion. There was AED 91.8 billion in total exports and re-exports with 10.2% growth, allowing DAFZA to achieve an AED 19.4 billion trade surplus in 2019. DAFZA contributes AED 164 billion to foreign trade India was DAFZA’s biggest trade partner in 2019 with 18.3% valued at AED 30 billion, fol- lowed by China with 17.3% at AED 28.4 billion. Switzerland was third with 16.3% at AED 26.8 billion. In terms of imports, India ranked first with 40.7% at AED 29.4 billion, followed by China with 39.2% at AED 28.4 bil- lion. Switzerland ranked first in exports and re-exports and accounted for 27.4% at AED 25.1 billion, followed by Iraq with 12.3% valued at AED 11.3 billion. In terms of goods, machinery and electrical and electronics equipment ranked first with Machinery and electrical and electronics equipment ranked rst with 55% of the total foreign trade in 2019. 55% of the total foreign trade in 2019, with a value of AED 37.4 billion for imports and AED 53 billion for exports and re- exports. This was an increase of 14.3% or AED 11.3 billion in DAFZA’s total trade. This was followed by pre- cious stones and metals with 38% of the total import value at AED 29.6 billion and AED 32 billion in terms of exports and re-exports. This meant an increase of 10.4% worth AED 5.8 billion. Both sectors represent 92.6% of DAFZA’s total trade. In 2019, DAFZA’s total rev- enues of multinational compa- nies increased by 36.6% com- pared to the same period in 2018. The total space occupied by multinational companies increased by more than 135%. HE Dr Mohammed Al Za- rooni, director general of DAFZA, said: “DAFZA is one of the most attractive destina- tions for global companies of all sizes and sectors looking to work within a safe and flexible investment environment that can keep pace with different economic trends and fluctua- tions. “DAFZA succeeded due to its well-designed plans that ensure ease of business and better-controlled operations that match the requirements of various business sectors.” Freezone made a 12% contribution to Dubai’s foreign trade last year according to latest resultsGodrej Storage Solutions is a pioneer, visionary and market leader for over 6 decades in the field of industrial racking and shelving. 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