The region’s top FM entities of 2022 ITP MEDIA GROUP / BUSINESS DECEMBER 2022 • VOL. 17, ISSUE 12www.fm-middleeast.com CONTENTS December 2022 3 UPDATE 6Farnek launches online carbon footprint calcula- tion tool 8Emrill launches advanced sustain- able cleaning robot in partnership with Dubai Festival City Mall 10 CRTKL strengthens December 2022 VOLUME 17 / ISSUE 12 MENA operations with new senior appoint- ments VIEWPOINT 5 It’s important for FM fi rms to create a plan to address infl ationary pressures and supply chain issues OPINION 14 Smart cleaning now fi rmly a strategic element of FM, says David King, managing director, VERTECO POWER 50 16 The region’s top 50 FM entities in 2022 TOP FM SUPPLIERS 53 We list the top FM suppli- ers in the region EVENT NEWS 66 Global real estate manage- ment leaders to share best practices at IRECMS Dubai on 6–9th December 2022 66 Regulars DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 10 @fmMidEast@fmMidEast @fmMidEast 08 05www.fm-middleeast.com CONTENTS 4 December 2022 16 POWER 50 We complile the region’s top 50 FM entities in 2022. The purpose of collating and compiling such a list is to showcase the top active FM players in the region In-depth December 2022 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 5316 VOLUME 17 / ISSUE 12 @fmMidEast@fmMidEast 14 OPINION No longer seen as a costly part of FM which can cause high-risk resource challenges, smart cleaning has facilitated a drastic shift in mindset within the industry @fmMidEast 53 TOP FM SUPPLIERS Find out the top facilities management suppliers in the region and what are some of the challenges and opportunities that the fi rms are encountering 66 EVENT NEWS IRECMS Dubai will have a 4-day schedule with a variety of industry events and will host over 300 delegates and 40 speakers from across the world COMING UP IN FMME JANUARY 2023 FMME’s upcoming Special Report on Soft Services will explore the steps involved in the cleaning process and how technology has helped improve the process To learn more about upcoming stories and advertising opportunities in future issues of FMME, please contact Vinay Ravindran through vinay.ravindran@itp. com, or +971-55-8101197. FMME ON LINKEDIN With more than 1,000 members from all over the Middle East, the FMME LinkedIn Group is the place to be to find out news, discussions and opportunities in the region’s FM industry. Email the editor at rajiv.pillai@itp.com to join the FMME LinkedIn Group and get in on the industry conversation.www.fm-middleeast.com EDITOR’S LETTER December 2022 5 hile compiling this year’s FM Power List, I noticed a common ch a l l e ng e facing the FM industry: inflation. Several of respondents named inflation as their single biggest problem. The ongoing inflation and supply-chain disruptions are driving up material and manpower costs. The FM services sector often bears the brunt of inflation, resulting in cost-cutting measures by clients that in turn affects service quality standards. The inflationary pressure is passed on to the FM provider. This results in substandard services and substandard FM companies entering the market. Jamal Abdulla Lootah, group CEO, Imdaad Group says: “The prevailing global geopolitical uncertainties cast a shadow over business growth prospects in various industries worldwide. We are also faced with macroeconomic challenges such as inflation, which has led to fuel price increase, which in turn has had an adverse impact on our cost Want to enter the debate? If you have any comments to make on these issues, email the editor at rajiv.pillai@itp.com. VIEWP INT The brutal truth is that infl ationary pressures and supply chain issues are real and here to stay. It’s important for FM fi rms to create a plan to address these challenges. RAJIV RAVINDRAN PILLAI Infl ationary measures W About the author Rajiv Ravindran Pillai is the editor of Facilities Management Middle East. base.” In a market where pricing is a key determinant, the rising operational expenses make it extremely difficult for FM companies to balance costs while meeting client requirements. Competitive pricing needs careful planning as this might affect returns in the longer term. There are a few tricks to counter inflation. As the cost of goods rise, the FM firm’s prices will likely have to rise as well. A gradual price hike over a longer period instead of an abrupt one may be easier for customers to adjust to. As costs rise, you can strategically restructure such that you increase your workforce’s productivity. It also might be a good time to examine where your costs are highest and reevaluate all unnecessary spending. One brutal truth is that inflationary pressures and supply chain issues are real and here to stay. It’s important to create a plan to address these challenges.UPDATE www.fm-middleeast.com6 December 2022 fmupdate ONLINE TOOL UAE-based smart and green FM company Farnek has launched an online carbon footprint calculation tool, ‘CarbonTek’ which can measure and analyse carbon emissions and identify carbon emission hotspots. The online tool caters to any type of business and has the flexibility to adapt to any operational activity. Responding to market demand and developed by Farnek’s in-house carbon management experts, with support from software developers from sister company HITEK, the digital tool calculates carbon emissions across all three scopes of emissions - Scope 1, 2 and 3 emissions in accordance with Greenhouse Gas Protocol (GHG) – a widely used greenhouse gas accounting and reporting standard. The online solution can also be customised to generate carbon emission reports for industry sectors such as hospitality, manufacturing, commercial offices and logistics, according to the type and scope of business operations, accommodating access from multiple users in multiple locations. Commenting on the launch, which was held at Farnek’s control and command centre, Habiba Al Marashi, founder & president of Arabia CSR Network, the co-founder, chairperson of Emirates Environmental Group (EEG) and co-founder and treasurer of Emirates Green Building Council (GBC), said: “In October 2021, the UAE announced its Net Zero by 2050 Strategic Initiative and KEEP UP-TO-DATE For all the latest FM news check out www.fm- middleeast.comast.cccom more recently raised its 2030 climate target to 31% from the original 23% and to help the UAE achieve its commitment, the private sector has a vital role to play. Initially that should be assessing the carbon footprint of business operations and it is with the support of innovative digital tools such as CarbonTek that many companies can now begin their journey confidently and methodically towards net zero.” Farnek provides a five-step approach from assessment-to-communicate throughout the whole process of the net zero journey - training about the net zero concept and climate change; carbon footprint calculation; identifying emissions hotspots and setting reduction targets; preparing a plan for decarbonisation and finally monitoring and communicating milestone achievements. “Farnek offers a turnkey market proposition, combining the attributes of CarbonTek with a team of certified carbon auditors and net zero consultants, which define operational boundaries and set the baseline year for carbon emissions. “Once baseline emissions have been determined, science-based targets and recommendations can be implemented, to further reduce emissions and help businesses accelerate their net zero journey,” said Nadia Ibrahim, associate director – consultancy and sustainability, at Farnek. According to Ibrahim, there is an array of generic tools to calculate a business’s carbon footprint on the market, however they are mostly developed in other parts of the world. The online solution can also be customised to generate carbon emission reports for industry sectors such as hospitality, manufacturing, commercial offi ces and logistics Farnek launches online carbon footprint calculation tool Nadia Ibrahim, associate director – consultancy and sustainability, at Farnek.UPDATE www.fm-middleeast.comDecember 2022 7 BEEAH Group has also placed the Middle East’s largest order for fully electric Tesla Semis ENVIRONMENT BEEAH Group has signed the ZEV Declaration at the 2022 United Nations Climate Change Conference (COP27) in Egypt. Around 200 signatories to the declaration, initiated by the UK Presidency, are now setting a roadmap so that by 2040, all new van and car sales will be zero-emissions vehicles (ZEV). By signing the ZEV Declaration, BEEAH Group is taking definitive steps within its own operations and is joining the call to action for governments, businesses, and organisations to rapidly accelerate the transition to zero-emission vehicles and achieve the goals of the Paris Agreement. Following the signing, Khaled Al Huraimel, Group CEO of BEEAH Group, said: “As a pioneer for sustainability in the Middle East, we have been committed to setting the pace for sustainable action. Through our businesses and innovations, we have demonstrated several models to advance net-zero emissions and zero- waste to landfill strategies. Now, as the first organisation in the UAE to sign the ZEV declaration, we are hoping to lead by example and showcase tangible business benefits to using emissions-free fleets for operations, combining electric and hydrogen fuel solutions.” In line with the UAE’s sustainability roadmap and the Net-Zero by 2050 strategic initiative, BEEAH Group has already made advancements to lower emissions across its businesses and projects. Within its holding group structure, one of BEEAH Group’s major businesses is its waste collection and city cleaning business, BEEAH Tandeef. Its fleet of thousands of vehicles comprises electric models, which enable operations across the UAE, in the Kingdom of Saudi Arabia and Egypt, including in the city of Sharm El Sheikh where COP27 is being held. BEEAH Tandeef’s services in Sharm El Sheikh began a few days prior to COP27. A digitally enabled fleet, hundreds of innovative bins, as well as a large skilled workforce have been deployed to tourist hotspots, public spaces and residential areas in Sharm El Sheikh. Cleaning personnel and bins are also serving the Sharm El Sheikh International Convention Centre, where COP27 is being held. Following the conference, BEEAH Tandeef will continue to deliver its services as part of a 10-year contract in the city. BEEAH Group has also placed the region’s largest order for fully electric Tesla Semis, which once developed will be one of the fastest and safest freight trucks in the world. Through its green and autonomous mobility business, BEEAH Transport, the Group has been exploring next-generation innovation in sustainable mobility and testing models for smarter, emissions-free transport. “Zero-emissions vehicles will be essential to creating accessible, hyperconnected transport networks in the smart, sustainable cities of the future. Through BEEAH Transport, our dedicated business driven towards the green mobility transition, we will continue to drive the adoption of zero-emissions vehicles across industries, as well as solutions that support the need for green mobility infrastructure in the region,” the BEEAH group CEO added. The UK Presidency initiated the ZEV BEEAH Group pledges to transition to zero-emission vehicles at COP27 Declaration at COP26 in Glasgow last year and has since had many governments, companies, automobile manufacturers and fleet operators sign on to the pledge. Speaking on the development, Nigel Topping, UN Climate Change High-Level Champion for COP26, said: “BEEAH Group is our first Race to Zero signatory in the UAE to sign on to the ZEV Declaration, which is a critical development as countries in the Middle East region have high vehicle densities. By making the switch to zero- emission vehicles, BEEAH Group is taking a decisive step towards achieving the net- zero ambition and contributing to the local, regional, and global sustainability agenda. During COP27, we expect that more governments and non-state actors in the Middle East will be inspired to act towards an emission-free mobility sector in the region.” Representing UAE at COP27, BEEAH Group is exhibiting its milestone projects that have contributed to a future of net- zero emissions, zero-waste to landfill and infrastructure for sustainable, smart cities. One of the key projects being showcased is the Sharjah Waste to Energy Plant, the region’s first commercial-scale plant of its kind. The plant is equipped to divert 300,000 tonnes of waste away from landfill every year while meeting the power needs of approximately 28,000 homes in Sharjah. BEEAH HQ in Sharjah.www.fm-middleeast.com UPDATE 8 December 2022 CLEANING Integrated facilities management provider Emrill, has partnered with Dubai Festival City Mall to launch its first sustainable cleaning robot for a retail environment. In line with Emrill and Al-Futtaim Malls’ ongoing mission to identify and execute more sustainable and artificial intelligence (AI) driven projects, Dubai Festival City Mall has taken a new step with this partnership to embark on advanced technology that caters to its customers and the betterment of the planet. The robot, powered by Active AI, utilises advanced technology to optimise cleaning efficiency in enclosed areas while ensuring eco-friendly and safe operations. LeoMop, the latest edition to Emrill’s cleaning fleet, is the first smart, sustainable cleaning robot to be utilised by Emrill in the delivery of high-quality cleaning services, with the commencement of operations at Dubai Festival City Mall. Emrill purchased LeoMop from Hygiene Tech, a leading smart cleaning equipment and hygiene solutions supplier. The robot, developed by Singapore- based LionsBot, uses innovative technologies to enable more advanced cleaning in commercial properties. LeoMop provides cost-saving strategies for businesses by providing efficiencies compared to human-intensive cleaning workforces and can operate for up to 20 hours per day. The silent cleaning robot uses 70% less water compared to other models available in the market. It also leaves the floors drier after mopping, making it safer for high foot-traffic areas that Emrill services, such as malls, due to its Active-DryTec capability for stronger water extraction. LeoMop is operated via a dedicated mobile app and enables time efficiencies through intelligent mapping of areas that need to be serviced. LeoMop also self-learns with every activation to improve scheduling and offers high-productivity results to businesses with real- time updates, notifications and detailed reports provided via the app. Aligning with Dubai Festival City Mall’s vision, sustainability continues to be a key strategy for Emrill, and the launch of LeoMop is the latest move in the facilities management provider’s strategy to develop, launch and utilise more sustainable technologies. The robot only requires a two- hour charge time to operate due to its specialised lithium battery and reduces water consumption from 40 litres to 600 millilitres per hour, making it both energy and water efficient. Emrill’s operations director, Gopalakrishnan, said: “We have been searching for a viable cleaning robot for the last seven years, and LeoMop was a clear choice for us. LeoMop is visually appealing and even displays a personality.” NEWS IN BRIEF YAEMCO signs IFM contract with Almed Retail YAEMCO signed an agreement with Almed Retail to provide integrated FM services to Almed Retail Restaurant Brands across the UAE. YAEMCO has been a very prominent player in the FM sector that provides total facilities solution to various clients across the UAE in various sectors. As per the new contract YAEMCO will provide hard services like MEP, HVAC, general maintenance, fi re alarm & fi re fi ghting services. YAEMCO will also provide specialised soft services including grease trap cleaning, kitchen hood cleaning, biological dosing, pest control and rodent control across all their facilities in diff erent brand varieties. YAEMCO has deployed a team of muti skilled technicians, kitchen technicians, AC technicians and a team of kitchen hood cleaners, pest control, dosing and fi re and life safety team to deliver best services considering the challenges in the F & B sector. Provis acquires SAGA International Owner Association Management Services Full-service real estate company Provis has announced the acquisition of SAGA International Owner Association Management Services (SAGA), bringing the company’s Owners Association portfolio to nearly 47,000 units. The acquisition is in line with Provis’ long-term growth and expansion strategy as it fi rmly positions itself as the largest OA management service provider in the UAE in terms of managing third-party owned units. SAGA was established in 2008 and has since gained signifi cant market share in Dubai and earned the trust of reputable developers and owners, with thousands of OA units under management at the time of the acquisition. Emrill launches advanced sustainable cleaning robot in partnership with Dubai Festival City Mall WHAT’S THE STORY ServeU launches two B2B mobile apps for corporate clients What’s the story? ServeU, UAE’s FM solutions provider and a subsidiary of Union Properties, has launched two B2B mobile applications for clients with residential and commercial properties. What are the details? ServeU has launched the fi rst of its kind B2B mobile applications for the FM sector that facilitates seamless interactions with the corporates directly and allows them to log in service requests in a minute. What did the experts say? Gary Reader, general manager, ServeU, said: “The journey and progress of the facilities management industry in the past few years has been incredible. As the years go by, the boundaries of the FM sector have been expanding, and companies are constantly adapting to new and innovative technological advancements, meeting market expectations and revamping working practices to address future challenges. It has been crucial to adopt mobile and fl exible methods to keep up the pace with the rapid technological developments in the industry.” www.fm-middleeast.comNext >