ITP MEDIA GROUP / BUSINESS OCTOBER 2021 • VOL. 16, ISSUE 10 CONNECTING FM Sanjeevv Bhatia, Netix CEO, talks about ending the era of locked-in legacy systems and using the “Android” approach to building automationAccess Systems Scaffolding LLC Advantages of fiberglass ladder and Scaffolding. • Fiberglass ladders are stronger & durable. • Fiberglass ladders are weather resistant & do not absorb moisture. • Fiberglass ladders are electric shock resistant. • Fiberglass ladders are flame resistant. • Fiberglass ladders are unlikely to bend. • Fiberglass ladders do not weaken in the heat. BEST QUALITY COMPETITIVE PRICE FROM WORLD CLASS MANUFACTURER BS EN 1004 Certified Scafolding Manufacturer in GCC & MENA from BSI One & Only KM 697336 sales@ascenduae.com www.ascenduae.com DUBAI | P.O BOX: 182519 | UAEwww.fm-middleeast.com CONTENTS October 2021 3 UPDATE 7Imdaad signs three new contracts totaling AED90m in a single month 8Emrill wins Deep Dive Dubai FM contract 10 Farnek Hotel Manage- ment launches Flexi- Guest at AHIC October 2021 VOLUME 16 / ISSUE 10 VIEWPOINT 13 FM companies can learn how the future will look like at Expo 2020 THE BIG INTERVIEW 16 In a candid interview with Sanjeevv Bhatia the CEO of Netix Global, a subsidiary of SB Group International, talks about everything from Bollywood, building maintenance to Brownfi eld Revolution NEW VENTURE 20 FM company Farnek expands hospitality outsourcing division into comprehensive hotel management business FM EXPO 32 A quick review, with im- ages, of what went on at the FM Expo FIVE MINUTES WITH... 42 Alain El Tawil, founder & CEO, Grako 42 Regulars DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 20 @fmMidEast@fmMidEast @fmMidEast 07 13www.fm-middleeast.com CONTENTS 4 October 2021 23 SPECIAL REPORT A special report that talks about the importance of implementing IoT and Automation in facilities management and how are roles in FM changing In-depth October 2021 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 3423 VOLUME 16 / ISSUE 10 @fmMidEast@fmMidEast 16 COVER STORY Sanjeevv Bhatia the CEO of Netix Global, a subsidiary of SB Group International, talks everything from Bollywood, building maintenance to Brownfi eld Revolution @fmMidEast 34 BRANDVIEW Ziad Salloum, general manager at Al Masaood Village Facilities Management, talks about Masaood Village that houses close to 6,000 people 38 SUPPLIER NEWS Find out the top facilities management supplier trends that are currently in the market, including some of the biggest digital trends set to shape the FM industry COMING UP IN FMME NOVEMBER 2021 FMME’s upcoming Special Report on Housekeeping will explore the nitty-gritty of the steps involved in a housekeeping process and how technology has helped improve the process To learn more about upcoming stories and advertising opportunities in future issues of FMME, please contact Vinay Ravindran through vinay.ravindran@itp. com, or +971-55-8101197. FMME ON LINKEDIN With more than 1,000 members from all over the Middle East, the FMME LinkedIn Group is the place to be to find out news, discussions and opportunities in the region’s FM industry. Email the editor at rajiv.pillai@itp.com to join the FMME LinkedIn Group and get in on the industry conversation.UPDATE www.fm-middleeast.com6 October 2021 fmupdate EXPO 2020 Business solutions provider Transguard Group has revealed that it has secured AED102m in contracts for Expo 2020 Dubai and will deploy more than 3,000 of its employees across 17 pavilions and other common areas at the event site. Responsible for security, facilities management, hospitality, catering, guest experience, event management, logistics and more, the Transguard team will be supporting every aspect of the “World’s Greatest Show” across 50,000 square meters. “As a landmark event, Expo 2020 Dubai is an incredible opportunity for us to showcase why Transguard Group is the premier support services company in the region,” said Greg Ward, managing director. “In fact, we are particularly proud that our Expo 2020 Dubai portfolio includes not only the largest country pavilion, but also 16 other major country pavilions, including the Netherlands, Germany and New Zealand.” The full spectrum of Transguard’s support for these areas is as varied as Expo 2020 Dubai itself: In addition to dedicated security and facilities management teams, the business solutions provider has created and delivered bespoke customer service training courses for the guest experience teams who will be leading visitors through various pavilions. Other Expo 2020 Dubai projects KEEP UP-TO-DATE For all the latest FM news check out www.fm- middleeast.comast.cccom include uniform design, the installation of time and attendance equipment to manage workforce deployment, laundry services, first aid training and even golf buggy provision. Transguard will also be working alongside the Expo team and other supporting entities for the duration of the live event. “The ability to secure the contracts for these pavilions and to deliver the proper workforce to support the event is all down to the passionate and talented Transguard team who has been driving our Expo initiatives,” Ward stated. “This project has been years in the making and I know that our efforts will go a long way to making Expo 2020 Dubai a global success. “While we are looking forward to welcoming the world to Dubai in October, we are also using the opportunities of Expo 2020 Dubai as a launchpad for what comes next,” Ward continued. “This includes plans for our employees at the conclusion of the event, as well as new business opportunities that we look forward to sharing in due course.” Expo 2020 Dubai will run from 1 October 2021 to 31 March 2022. Expo 2020 site, Dubai. Business solutions provider to deploy more than 3,000 employees across 50,000 square meters of event space and 17 pavilions Transguard Group secures AED102m in contracts for Expo 2020 DubaiUPDATE www.fm-middleeast.comOctober 2021 7 CONTRACT Imdaad, a Dubai-based group of companies that provides integrated, sustainable Facilities Management (FM) services that enhance operational efficiencies of physical assets, touched a new milestone recently with the signing of three new contracts in a single month. Awarded to the company’s Facilities Management Services (FMS) division by distinguished UAE-based clients in the retail, sports, and real estate sectors, the contracts have a combined value of AED90m, reflecting Imdaad’s robust performance despite the challenging market conditions following the global pandemic. Commenting on the contract wins, Jamal Lootah, group CEO of Imdaad, said: “Imdaad’s consistently high performance despite the climate of uncertainty underlines the quality of our FM solutions and our stellar reputation in the industry. Furthermore, our growing list of prestigious clients consolidates Imdaad’s unchallenged position as the only fully-integrated facilities management company in the UAE, helping us to continue expanding our footprint throughout the nation.” Imdaad’s comprehensive pandemic response plan and robust business continuity strategy helped it achieve consistent growth during the pandemic period. The company’s FMS division renewed nearly all its existing contracts and registered higher profits in 2020 compared to the preceding year. Imdaad managed its human capital efficiently by deploying and reallocating team members swiftly in line with the needs of its clients and launched various digital tools to offer greater convenience to customers and improve the operational efficiency of its teams. As a result, the company remained the preferred service provider for the UAE’s leading banks and all the major seaports and strengthened its presence in the government sector. Signed with distinguished UAE-based clients, the contract wins refl ect the company’s robust performance and growth despite the challenging market conditions Imdaad signs three new contracts totaling AED90m in a single monthwww.fm-middleeast.com UPDATE 8 October 2021 CONTRACT Deep Dive Dubai has awarded Emrill an FM contract for its record- breaking diving facility. The contract scope includes the delivery of hard and soft facilities management services, including lifeguard services. Opened to the public in July 2021, Deep Dive Dubai is home to the world’s deepest swimming pool with depths of 60 metres. The indoor pool is filled with 14 million litres of fresh water, which is the equivalent of six Olympic-sized swimming pools. Emrill mobilised a team of technicians, housekeeping attendants and lifeguards on June 1, 2021, ahead of the public opening. They will play a critical role in ensuring the highest safety, cleaning and technical standards are maintained throughout the diving facility’s dry land common areas. Stuart Harrison, Emrill’s CEO, said: “This is an exciting project on so many levels. Dubai has again launched a world’s-first experience, offering a diving attraction for diving enthusiasts in the UAE and thrillseekers from around the globe. In addition to the diving pool, the 1,500 square-metre facility also features a dive shop, a gift shop, a restaurant and a variety of meeting, event and conference spaces, as well as viewing areas. “We’re honoured to be involved in such a prestigious project. Winning this contract demonstrates the adaptability and flexibility of the services we provide, which can be tailored to suit any environment — wet or dry. One thing that has not changed is Emrill’s commitment to providing best-in-class services and meeting or clients’ expectations, which are critical to ensuring the very best visitor experience.” Richard Lundgren, technical manager at Deep Dive Dubai explained why Emrill was selected to provide facilities management and lifeguard services: “We are delighted to work together with Emrill, one of the most renowned facilities management companies in the region. Their focused approach towards meeting and exceeding the clients’ needs and requirements and attention to details and quality won Emrill the contract under strong competition.” This contract win signifies Emrill’s ongoing expansion into the leisure and entertainment sector. The facilities management provider has long- standing contracts with an opera house and also supports large- scale events, such as new year’s celebrations in communities across UAE. NEWS IN BRIEF Tadweer opens new civic amenity for recyclable waste in Ruwais in Al Dhafra region In a bid to encourage public participation in its eff orts to promote waste segmentation at source, Abu Dhabi Waste Management Center (Tadweer), with Abu Dhabi National Oil Company (ADNOC), has opened a new civic amenity for recyclable waste in Ruwais City in Al Dhafra Region. As part of its support for the UAE National Agenda 2021, Tadweer is working on various initiatives to promote waste segregation at source, develop innovative waste disposal solutions, reduce the amount of waste sent to landfi ll, and transform waste into raw materials to support recycling industries. Wide international participation in 7th World Green Economy Summit on 6-7 October 2021 HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) and Chairman of the World Green Economy Summit (WGES) confi rmed that preparations are complete for the 7th WGES. WGES is organised by DEWA and the World Green Economy Organization (WGEO) in partnerships with the UN Development Programme. It will take place on 6-7 October 2021 at Dubai Exhibition Centre, Expo 2020 Dubai. The 7th WGES will be organised both in person and virtually to allow the largest number of participants from all over the world to take part in the summit’s activities and events. Al Tayer made this announcement during a press conference by WGES organising committ ee. Emrill wins Deep Dive Dubai FM contract UPDATE WHAT’S THE STORY ServeU Essentials to provide FM services to Ayedh Tower in Al Jaddaf What’s the story? ServeU recently won a new contract to provide ServeU Essentials services for Ayedh Hussein Bin Dejem Real Estate Group, owner of various real estate properties in Dubai. What are the details? ServeU will cater to all FM needs of the residential property, located at the heart of Al Jaddaf, Dubai, which include cleaning, lifeguarding, mechanical, electrical, and plumbing (MEP), and more. What did the experts say? Gary Reader, general manager, ServeU, said: “We are delighted to support Ayedh Hussein Bin Dejem Real Estate Group in their eff orts to maintain the safety, security, and maintenance of Ayedh Tower. Through our specialised ServeU Essentials off erings, we are confi dent to deliver the highest standards of services that would meet their residents’ needs and expectations. This agreement also moves us closer to our goal of strengthening our presence within the MENA region.”UPDATE www.fm-middleeast.comOctober 2021 9 ASSET MANAGEMENT Bently Ne- vada, a Baker Hughes business, and Saudi Basic Industries Corporation (SABIC), have announced a strategic framework alliance agreement for the supply of asset performance management services. This five-year alliance includes the delivery of Bently Nevada’s plant-wide condition monitoring and machine asset protection services across 1,200+ assets at 16+ SABIC sites in Saudi Arabia. Bently Nevada provides critical plant- wide asset health monitoring, analytics and data protection for industrial custom- ers worldwide. The alliance with SABIC will deliver localized maintenance, sup- port, and more streamlined, assured ac- cess to Bently Nevada’s full suite of hard- ware, software and services, including the System 1 platform. With more than 10,000 DISINFECTANT Dhofar Global, a supplier of health and hygiene products in the Middle East, has partnered with Virus Protect Services (VPS) Worldwide to introduce the Citrox Protect range of products to the region, an innovative cleaning and sanitization brand designed to enhance health and safety in various facilities across sectors. Considered as one of the world’s most powerful natural biocide and disinfectants, the innovative product range also brings the world’s first 3D microbiota surface barrier for a wide array of surfaces. Citrox Protect products are made of natural and environment-friendly formulations which can be used both for daily sanitisation cleaning (multipurpose disinfectant spray) and also to seal and protect surfaces such as hard surfaces Five-year agreement to deliver condition monitoring and machine health protection solutions across SABIC sites in Saudi Arabia Dhofar Global and VPS Worldwide introduce Citrox Protect to off er powerful sanitisation solutions against many types of bacteria and viruses Saudi skyline. Bacterial image. performance management solutions to drive reliable, efficient operations,” said Ed J. Boufarah, vice president of Bently Nevada. “Baker Hughes continues to invest for growth and we are committed to devel- oping the latest technologies and deliver- ing deep domain expertise that will help SABIC strategically manage its assets”. Work under the alliance will begin in October 2021 and will be implemented by local talent to enrich knowledge and expertise locally. powerful antimicrobial, antiviral, and antifungal properties. These plant-based compounds naturally control the spread of infection while being non-toxic, non-corrosive, non- carcinogenic and non-allergenic. Its range of products have been dermatologically tested,are biodegradable and most importantly kind to the planet. Dhofar Global and VPS Worldwide have launched the product among members of the industry in line with their shared goal of promoting natural and safe disinfectants in the region. VPS Worldwide, which was formed in early 2020, has been expanding its reach across the world in response to the growing need for the highest level of cleanliness in built environments using innovative and natural products. installations in over 90 countries, System 1 is a key enabler of digital transforma- tion for industry and delivers operational efficiencies, extends asset lifecycles, and reduces non-productive downtime. “This is a great example of the value this strategic collaboration brings for both parties, driving cost optimization and manufacturing excellence,” said Abdullah Al Garni, SABIC’s Vice President, Global Procurement Services. “Our affiliates can utilize Bently Nevada’s strong track record in the domain of condition monitor- ing which will help boost SABIC’s asset management strategy while delivering local support, and knowledge transfer to our staff”. “This alliance ensures SABIC will benefit from local in-country support and timely access to critical industrial asset and textile sealants for up to six months (Citrox Protect Hard Surfaces and Textiles). The products have been extensively tested to fight many types of bacteria such as gram-positive, gram- negative bacteria, as well as viruses, including SARS Cov2 coronavirus, as well as moulds, yeast, and fungi. Citrox is a natural combination of organic acids and bioflavonoids derived from immature bitter oranges providing Baker Hughes and SABIC sign agreement for asset performance management services World’s fi rst 3D and eco-friendly surface barrier launches in the Middle EastNext >