ITP MEDIA GROUP / BUSINESS MARCH 2021 • VOL. 16, ISSUE 03 An FM industry leader reveals the strategy for firms to focus on in the near futurewww.berkele yuae.com Personalised Integrated FM Solutions. Cleaning Company of the YearExcellence in Training & Assessment Cleaning Maintenance Security Landscaping Laundry Support Services Fitout Opportunities don’t happen. You create them, with Excellence.www.fm-middleeast.com CONTENTS March 2021 3 UPDATE 6 Emrill bags three-year facilities management contract from UAE- based developer Arada 8 Farnek launches in- house smart fl eet man- agement solution 10 Enova contributes to the region’s fi rst of its kind March 2021 VOLUME 16 / ISSUE 03 “Hemam café” owned and operated by people of determination VIEWPOINT 13 Is getting vaccinated the first step towards normalcy? FM firms take the lead SPECIALISED CLEANING 14 How technology, then Covid-19, accelerated the demand for specialised cleaning services? Kelvin Varghese, director, Hitches & Glitches (H&G), fi nds out COVER STORY 16 Tarek Nizameddin, se- nior executive director at Ejadah, reveals the strat- egy for FM fi rms to focus on in the near future FIVE MINUTES WITH... 42 Raymond AL Salhani, FM business unit director & contracting manager, Alhajry Overseas 42 Regulars 13 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 14 @fmMidEast@fmMidEast @fmMidEast 06www.fm-middleeast.com CONTENTS 4 March 2021 22 FM AWARDS 2021 The nominations for the 14th edition for FMME Awards 2021 is now open. The FMME Awards 2021 will be held on 16 June, in Dubai, at the JW Marriott Marquis In-depth March 2021 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 2216 VOLUME 16 / ISSUE 03 @fmMidEast@fmMidEast 16 COVER STORY In a conversation with Tarek Nizameddin, senior executive director at Ejadah, reveals the strategy that facility management fi rms should focus on in the near future @fmMidEast 25 SPECIAL REPORT The biggest investment in a CAFM project is not the CAFM solution but the time and resources you put into it before, during and aft er implementation, says expert 40 SUPPLIER NEWS Find out the top facilities management supplier trends that are currently in the market, including some of the biggest digital trends set to shape the FM industry COMING UP IN FMME APRIL 2021 FMME’s upcoming Special Report on HVAC Maintenance will explore the process of maintaining and monitoring HVAC systems and why it is more important during this time To learn more about upcoming stories and advertising opportunities in future issues of FMME, please contact Vinay Ravindran through vinay.ravindran@itp. com, or +971-55-8101197. FMME ON LINKEDIN With more than 1,000 members from all over the Middle East, the FMME LinkedIn Group is the place to be to find out news, discussions and opportunities in the region’s FM industry. Email the editor at rajiv.pillai@itp.com to join the FMME LinkedIn Group and get in on the industry conversation. UPDATE www.fm-middleeast.com6 March 2021 Emrill bags three-year facilities management contract from UAE- based developer Arada fmupdate KEEP UP-TO-DATE For all the latest FM news check out www.fm- middleeast.com One of Arada’s projects Aljada. CONTRACT UAE-based developer Arada has awarded Emrill a three-year facilities management contract. The contract scope includes the delivery of mechanical, engineering and plumbing (MEP), heating, ventilation, and air ast.cccom The contract will see Emrill mobilise a team of 51, of which 29 will be operating in the fi rst residential phase of Aljada (Block L) and 22 will be based in the Aljada Discovery Centre conditioning (HVAC), lifeguard, housekeeping and specialist services for several locations within Arada’s master community development, Aljada, including the Aljada Discovery Centre. The contract will see Emrill mobilise a team of 51, of which 29 will be operating in the first residential phase of Aljada (Block L) and 22 will be based in the Aljada Discovery Centre. The deployed team will be responsible for delivering a comprehensive range of MEP UPDATE www.fm-middleeast.comMarch 2021 7 AWTAD FACILITIES MANAGEMENT_ADD_17.5X11.7 CM.ai 3 08-Jun-20 8:35:11 AM services, including chiller maintenance. Housekeeping services will be delivered within residential and sales centre retail environments. Stuart Harrison, Emrill’s CEO, said: “We are extremely happy to have won this contract, which will see us delivering services to one of Sharjah’s most prestigious property developers, Arada. Aljada is one of Arada’s flagship destinations, offering spaces for living, working, entertainment, recreation, shopping, and culture within the same community. We are grateful for the trust Arada has placed in us to ensure its residents and visitors receive a lasting great first impression. “This contract marks our most significant win in Sharjah since our establishment of a new office in the emirate in 2019. This is another significant milestone in Emrill’s expansion plans, which see us delivering total facilities management services across Dubai, the northern emirates and Abu Dhabi. We look forward to developing a long- lasting value partnership with Arada and are committed to utilising the latest technologies to deliver operational efficiencies, sustainable practices and world-class facilities management services.” Commenting on the contract awarded to Emrill, Ahmed Alkhoshaibi, CEO of Arada, said: “Selecting best-in-class service providers is an important part of our mission to deliver a great lifestyle experience for residents and visitors at Aljada. That’s why Arada has chosen Emrill, and we look forward to working closely with the team as we move to complete a number of key buildings in the community in the coming months.” Commencing the three-year contract, Emrill mobilised its team progressively in line with the site’s requirements. Karthikeyan Ragothaman, general manager at Emrill, said: “Following a successful mobilisation meeting with the team at Arada, we established and executed a plan that ensures we are delivering services exactly when and where they are required. The mobilisation process has been an overwhelming success and 70 per cent of the team servicing the first phase, comprising Rehan 1, 2 and 3, the Aljada Discovery Centre and master community, are now on-site and delivering a full range of hard and soft facilities management services. The remainder of Emrill’s team will be deployed to service the second phase comprising eleven buildings in the second quarter of 2021. “We are delighted to be working with Arada and delivering the highest standard of services for the residents of its Aljada community. We are looking forward to further expanding our operations in Sharjah, which is a key growth target for us in 2021.” Emrill provides total facilities management for some of Dubai’s most popular residential communities, including Dubai Marina and Downtown Dubai. The company also holds long- term contracts with Dubai Airports and logistics giant Aramex.www.fm-middleeast.com UPDATE 8 March 2021 FLEET MANAGEMENT UAE-based smart and green FM company Farnek has launched an in-house smart fleet management solution that will not only optimise the performance of its transport fleet, but also improve service delivery to its customers. The solution, which covers Farnek’s entire transport fleet of more than 300 buses, vans and cars across the UAE, was built by its in-house technology division, which after a lengthy process of research and development, has simply and ingeniously adopted and adapted the latest smart technology to produce a homemade solution. “This bespoke telematics system has been developed in-house by our own IT engineers, using proven technology and is a Cloud and mobility-based platform. Our fleet is now powered by IoT telematic sensors connected with Google Maps for route optimisation with our drivers, fleet, service schedule and of course our customers, front of mind,” said Javeria Aijaz, director technology & innovation, Farnek. Using Farnek’s live administrative portal, operational staff at its logistics centre compare vehicle inventory with the current and scheduled demand and issue instructions to the drivers (each vehicle is fitted with a dedicated smart phone loaded with an app). The drivers log in, accept the notification based on a QR code sent to the smart phone in the vehicle and start their journey. The app calculates and compares the estimated and actual journey times and presents the driver with Google Maps-based navigation, to show the most time-efficient route to take. “All vehicles are integrated with an IoT sensor that essentially tracks the vehicle and monitors ignition status, sends idling notifications and speeding alerts, all in real time, which all contribute positively towards our drivers’ performance,” commented Markus Oberlin, CEO, Farnek. “Moreover, if we have two buses with a capacity of 30 seats each travelling to the same destination, if available, we can switch to one 60-seater bus. Furthermore, by downloading the app, customers can also track the vehicle themselves and at the end of their shifts, our own employees will be able to see where the bus is and how long they will have to wait,” commented Oberlin. The operational dashboard can also generate incident reports, organise new transport schedules, search for the nearest and most relevant available vehicle, corelating with customer demand. A whole host of reports can also be generated by the system, from vehicle assignment to monthly expense reports. NEWS IN BRIEF Adeeb Group recognises employees for their 10 years of service UAE-based FM fi rm Adeeb Group organised an awards ceremony in Abu Dhabi for recognition of 10 years of service for its employees. The management initiated the awards ceremony for recognising long-term employees having 10 years of extraordinary service with Adeeb Group. The event was organised on 23 January 2021 at the fi rm’s head offi ce auditorium at 1.00 pm followed by a lunch buff et for all its head offi ce employees. The move was initiated to recognise and appreciate those employees who have been dedicating themselves to organisation’s growth and development. The Red Sea Project becomes fi rst development in Middle East to secure fi rst stage of LEED platinum certifi cation for plans and designs The Red Sea Development Company (TRSDC), the developer behind the world’s most ambitious regenerative tourism project, has completed the fi rst stage of the LEED for Cities (Leadership in Energy and Environmental Design) platinum certifi cation in the ‘Plan & Design’ criteria for The Red Sea Project. “The award is a recognition of our eff orts to go beyond the current expectations associated with sustainable tourism, and to become one of the fi rst global destinations to demonstrate a regenerative approach to tourism,” said John Pagano, CEO of TRSDC. Farnek launches in-house smart fl eet management solution UPDATE WHAT’S THE STORY Global FM appoints Ali AlSuwaidi as vice chairman What’s the story? The Middle East Facility Management Association (MEFMA) has announced the appointment of Eng. Ali AlSuwaidi, MEFMA’s Vice President as the Global FM Vice Chairman for the year of 2021. What are the details? AlSuwaidi is one of the leading founders of the FM industry in the Middle East. From his voluntary role as MEFMA’s vice president and a former board director at Global FM, AlSuwaidi marked a major print in developing the industry at all levels. He also held several reginal and international workshop and webinars presenting the industry’s latest and best practices. Moreover, AlSuwaidi chaired several initiatives aiming to leverage the FM human resources competencies. What did the experts say? AlSuwaidi said: “It is overwhelming to be appointed as the Vice Chairman of Global FM, and I look forward to invest more in the Middle Eastern FM industry. This appointment affi rms MEFMA’s important role in supporting this vital sector.”UPDATE www.fm-middleeast.comMarch 2021 9 TRAINING As part of its commitment towards supporting the Dubai’s govern- ment’s Emiratisation efforts and integrat- ing young Emirati talent into the nation’s social and economic development, ServeU, a subsidiary of Union Properties and a facilities management provider in the UAE, has established the Emirati training programme. The comprehensive training pro- gramme is tailored to identify, develop and mentor promising UAE national talents. The Emirati training programme will enable them to grow professionally in the organisation while playing active roles in the country’s development. The programme’s duration is 14 months, with a framework devised to en- sure that the participants acquire all the required knowledge and skills to excel in the corporate world. The Emirati training programme will enable them to grow professionally in the organisation while playing active roles in the country’s development The comprehensive training programme is tailored to identify, develop and mentor promising UAE national talents. Gary Reader, general manager of ServeU, added: “We firmly believe that identifying and nurturing the brightest Emirati with drive, commitment, and determination are paramount to any or- ganisation’s development. A key element of ServeU 2021 strategy goes beyond hiring but raising awareness about the value that Emiratisation brings not only to individuals but also to organisations.” Highlighting the importance of this initiative, Khalifa Hasan Ali Saleh Al Hammadi, chairman of Union Properties, said: “We are committed to empowering the exceptional UAE national talents and to fortifying the domestic workforce. We will spare no effort to support the govern- ment initiative and provide the nation’s youth with limitless opportunities to flourish and achieve their full potential.” ServeU launches Emirati training programme Bedaia Building, Office 305 P.O.Box 487034, Al Barsha 1, Dubai Tel: +971-43958535 Email: info@virtual-it.ae Web: www.virtual-it.ae An Integrated CAFM Solution Minimize FM Administration and Costs Maximize productivity Expected Benefits: · Enterprise Asset Management · Orchestrate FM operations · Materials and Consumables Management · Maximize resource utilization · SLA Alerts and Notifications · Effectively CM and PM plan and schedule · Contract and Budget Management · Self service Help Desk and Call Center · Comply to international quality standards · Communication platform with stakeholders · FM Mobile solutions · Find Deficiencies through failure analysis · GIS, BIM, AutoCAD, BMS and ERP integration · Extend life expectancy of your assets and customer satisfactionNext >