< Previous INSIGHT 30 January 2021www.fm-middleeast.com Cleaning and proper disinfection are important as they are making people stay and feel safe By Manuela D’Agata, ISSA international education and certifi cation director W hile waiting for the trusted vaccines and safe therapeutics to relieve Covid-19 fears, building owners, asset managers and facility managers must work to get occupants confidently back into buildings now. Even with the advent of the vaccine, we will have to learn how to live with the virus. As flu vaccine, which has been around for years, has not made the flu completely disappear, the same way the Covid-19 vaccine cannot be considered as the magic pill that will immediately restore occupants trust to return to built environments. Therefore, building owners and facility managers across all different asset types have been tasked to create CLEANING FOR WELLNESS new plans that inspire occupants’ and customers’ confidence that a building is safe to be used and that the facilities they might enter have done the best possible to reduce risk of contracting the virus. This means facility managers are turning to their trusted partners to create those plans and to get guidance and answers. This is a key tipping point for cleaning professionals who now are cleaning to remove or deactivate the virus causing the current pandemic and to reduce the spread of the disease. We need to shift our perception of clean. Shifting from the visual inspection of “does it look nice and smell nice” to ensuring that we are cleaning hygienically, removing and eliminating dangerous pathogens. Cleaning and proper disinfection are therefore important as they are making people stay and feel safe. But how do you define the level of cleaning and disinfection that is necessary to make people stay and feel safe? How do you most responsibly address your facility reopening and ongoing occupant protection? In this respect, ISSA, the worldwide cleaning industry association, advocates for an approach called “confidence cleaning”— a process involving proper risk assessment, followed by implementing all necessary steps for cleaning and, if needed, disinfection, providing assurance that the cleaned area is safe for use and occupancy. Confidence cleaning should not be confused with what many people have INSIGHT January 2021 31www.fm-middleeast.com been calling deep cleaning or hospital- grade disinfection. The latter, which is advanced levels of disinfection, is not necessary for routine operation of a facility if there are no confirmed cases of the virus. These more advanced tactics are best reserved for when an actual case of an infectious disease has been confirmed in the facility, at which time, experts with specific forensic cleaning training can decontaminate the area. A critical part of confidence cleaning during a pandemic is assessing the risk of the virus entering the facility and being transmitted to additional occupants. A proper risk assessment will identify the important areas, touch points and usage by customers, clients, visitors, etc. Then depending on the results of that risk assessment, a scalable protocol will be implemented. This will include the cleaning tasks, processes, procedures, frequencies, tools, and training that is required to effectively mitigate that risk for your specific facility. However, it is important to understand that risk mitigation is not risk elimination. No system in the world can guarantee that an infection will not occur, but every system in the world can undertake strategies that reduce the risks of infection. In this respect, the training and the education of our cleaning, disinfection, and response personnel are critical to conduct that risk assessment and to ensure preparedness in responding, reacting and recovering from biohazards. This applies to our in-house service providers, our contracted service providers, residential service providers, and more. Training and education are necessary to empower personnel to do their jobs well, both in their technical areas of excellence, and also in soft skills (communications, time management, teamwork, etc.). Well-trained staff are more effective and efficient in their job responsibilities. Plus, they feel respected and tend to stay longer. The current pandemic has made it clear how critical is for organisations and their teams to be responsive and resilience and the need of a well-trained workforce that can be flexible and able to adapt and change. In addition, both facilities managers and cleaning services providers need to prove they are the expert in the field and that they bring the know-how required to position themselves as the leaders in the field of cleaning for health. They need to be transparent on their strategies, tactics and activities and be able to communicate, and prove that they can deliver and achieve that level of professional cleaning for health that it is needed to ensure a safe return to the facilities in their communities. One option for facilities and cleaning professionals to help meet these new demands and provide international validation to your local response is the recently launched GBAC STAR facility accreditation programme for cleaning, disinfection, and infectious disease prevention. Created by pandemic response experts from The Global Biorisk Advisory Council (GBAC), a division of ISSA, GBAC STAR is the industry’s only global outbreak prevention, response, and recovery accreditation. It assists facilities in identifying which work practices, protocols, procedures, and systems they need to establish to control risks associated with infectious agents, such as SARS-CoV-2, as well as to prepare for any other future outbreaks. Facilities in the Middle East have already started to utilise GBAC STAR to confirm their choices and reassure their stakeholders, and many more are preparing to begin their accreditation process. Dubai Mall, for example, has been the first shopping mall to achieve the GBAC Star accreditation proving to all who visit it, that it follows the proper practices, procedures, and systems to prepare, respond, and recover from the global pandemic and other infectious disease outbreaks in the future. Plus, ISSA has made available in the Middle East a wide range of training, certification, programmes that help cleaning services providers to address some of the training and education needs that we are seeing such as improved quality assurance plans, robust workloading and improved cleaning methods and best practices. Overall investment in cleaning for health, in quality cleaning programmes and practices will lead to reduced operation costs through occupant wellness and productivity, asset preservation as well as sustainability directly connecting cleaning to an organisation’s bottom line. Manuela D’Agata, ISSA international education and certifi cation director . BUILDING OWNERS AND FACILITY MANAGERS ACROSS ALL DIFFERENT ASSET TYPES HAVE BEEN TASKED TO CREATE NEW PLANS THAT INSPIRE OCCUPANTS’ AND CUSTOMERS’ CONFIDENCE THAT A BUILDING IS SAFE TO BE USED AND THAT THE FACILITIES THEY MIGHT ENTER HAVE DONE THE BEST POSSIBLE TO REDUCE RISK OF CONTRACTING THE VIRUS. CERTIFICATION 32 January 2021www.fm-middleeast.com International WELL Building Institute acknowledges GBAC STAR accreditation from ISSA to fulfi ll the cleaning and sanitisation credits within the holistic WELL Health-Safety Rating T he International WELL Building Institute (IWBI) and the Global Biorisk Advisory Council (GBAC), a division of ISSA, the worldwide cleaning industry association, announced today a joint strategic initiative to accelerate the uptake of best practices that strengthen IWBI, GBAC PARTNER TO DELIVER STREAMLINED SOLUTIONS FOR BUILDING OWNERS IN COVID-19 FIGHT the role of buildings in the fight against SARS-CoV-2/Covid-19 and other infections. Specifically, the GBAC STAR Facility Accreditation Program will become a recognised path of partial compliance for cleaning and sanitisation criteria within IWBI’s holistic WELL Health- Safety Rating for Facility Operations and Management. A GBAC STAR accreditation will count towards 5 of the 15 points necessary to achieve the WELL Health-Safety Rating overall. Furthermore, ISSA members and GBAC Star accredited projects are eligible for a 25% discount when enrolling to pursue CERTIFICATION January 2021 33www.fm-middleeast.com the WELL Health-Safety Rating. “We could not be more excited about this joint initiative and the opportunity to partner with the world’s leading association for the cleaning industry worldwide,” said IWBI president and CEO Rachel Gutter. “We share a common commitment to deploy the places and spaces where we spend our lives as a first line of defense in combating the Covid-19 pandemic. As cleaning and sanitisation are critical components in the defense against the spread of pathogens, we are confident that our work with ISSA will lead to an acceleration of the industry’s uptake of best practices. In working together, we make it easier for shared customers to pursue dual designations and most importantly, help guests, employees and the communities they serve get back to business with confidence.” “Facilities using GBAC STAR as guidance know they are using proper cleaning protocols, disinfection techniques and infection prevention practices that are critical in the age of Covid-19 and beyond,” said ISSA executive director John Barrett. “Leveraging the power of partnership to ensure that GBAC STAR is fully supported as a critical compliance path within the third-party verified WELL Health-Safety Rating is a home run, not only for every market leader in health and safety, but also for every person who walks through the door that bears WELL Health-Safety Rated and GBAC STAR Accredited seals.” The WELL Health-Safety Rating is the world’s leading evidence-based, third-party verified rating for all facility types and is holistically focused on operational policies, maintenance protocols, emergency plans and stakeholder education. Iconic buildings like the Empire State Building and Taipei 101 Tower, a substantial number of professional stadiums, including Yankee Stadium, AT&T Stadium, and Prudential Center, all of Fairfax County, Va. public schools, and portfolios of major global companies such as JPMorgan Chase, Uber, Aimbridge Hospitality, Loews Hotels, and USAA, are using the WELL Health-Safety Rating to help visitors, employees and customers alike feel more confident in getting back to business. GBAC STAR accredits facilities that follow a rigorous set of proper cleaning protocols, disinfection techniques and infection prevention practices to combat biohazards and prevent the spread of infectious disease. More than 3,500 facilities in 81 countries have committed to GBAC STAR accreditation since the program launched in May. Notable facilities that have achieved GBAC STAR to date include Hard Rock Stadium in Miami, Dallas/Fort Worth International Airport, the Dubai Mall, and McCormick Place in Chicago. Additionally, GBAC STAR has garnered worldwide adoption from Hyatt Hotels & Resorts, The Leading Hotels of the World, and American Airlines. Gutter noted that this is just the beginning. Future collaborative efforts may include joint education on the critical role of buildings in advancing human health and well-being, partnering on key advocacy efforts, exchange of expertise between the IWBI community and ISSA and GBAC’s biorisk and cleaning professionals, along with the expansion of professional trainings and certificate programs. “Through this partnership, we’re doubling down on our considerable shared efforts to help companies respond to this global public health crisis, bridge what has become a pervasive confidence gap for re-entry, and get back to business. They have access to both the 100+ year bedrock that ISSA has established in the development of state-of-the-art cleaning and disinfection practices, and IWBI’s global leadership in advancing better buildings, more vibrant communities and stronger organisations that help people thrive,” Gutter said. Iconic buildings like the Empire State Building are using the WELL Health-Safety Rating to help visitors, employees and customers alike feel more confi dent in gett ing back to business. CLEANING NEWS 34 January 2021www.fm-middleeast.com Center completes 1.8 million hours of disinfection work in 227 days Abu Dhabi Waste Management Center (Tadweer) highlighted the significant contribution of its dedicated team during and after the national disinfection program in Abu Dhabi. Ever since the Covid-19 outbreak began, Tadweer teams have carried out an intensive disinfection drive for the public areas to prevent the spread of the pandemic in the emirate and support Abu Dhabi Government’s continued efforts to protect public health and safety in the emirate. To support those efforts, the Center put in place an effective action plan that covered targeted areas across the Emirate. It deployed a 972 strong task force of disinfection specialists, engineers, supervisors, technicians, cleaners and administrative staff. Working for ten hours a day, the team completed a total of 1.8 million hours over the course of 227 days till 8 November, 2020. As part of the drive, Tadweer teams cleaned and sanitized 229 areas and neighbourhoods across the three regions of Abu Dhabi using the latest equipment, technologies, and disinfectants. The team used 2.08 million litres of disinfectants, an average of 12,000 litres per day, that are approved by relevant domestic and international authorities and safe for both humans and environment, delivering significantly positive results throughout the sanitization drive. A total distance of 485,000 kilometres, or an average distance of 2,050 kilometres per day, was covered by the disinfection drive, and Tadweer provided its team with 136 vehicles and equipment fitted with the latest technology to support the field operations. Furthermore, 250 Million of litres of water, or a daily average 1.1 million litres, was used to ensure the completion of cleaning and sanitization at various sites and facilities in a record time. HE Dr Salem Al Kaabi, Director General of Tadweer, said: “Through its active participation in the national disinfection program, Tadweer has significantly contributed to the positive results achieved by the program. Ever since the Covid-19 outbreak was reported, we have rolled out prompt action plans that allowed our field and administrative teams to complete the disinfection operations in a well- organized manner. The success of this drive validates our instrumental role in protecting the environment, health and safety of the community amid Covid-19 pandemic. At Tadweer, we are committed to implementing the directives of our wise leadership that places investment in its people’s health and well-being at the forefront the country’s development priorities.” “To ensure optimal results from our participation in the national disinfection program, Tadweer has ramped up its operations by increasing workforce strength and operating hours throughout the program. We have also accelerated the deployment of latest equipment and vehicles to ensure that the disinfection drive is carried out in line with the highest standards of efficiency. Furthermore, our collaboration with our partners and relevant entities in Abu Dhabi has allowed us to complete the disinfection work in a record time. “We are proud of the outstanding role played by our teams throughout the disinfection program, which demonstrates their commitment and dedication towards protecting the lives of the people in the UAE. Such efforts articulate Tadweer’s strategic objectives of ensuring a clean, safe, healthy, and sustainable environment for all,” Al Kaabi added. Tadweer is the key government entity responsible for all activities related to the development of waste management services in the emirate of Abu Dhabi, including the collection, transportation, treatment and disposal of waste in a safe, efficient and economical manner. The Center is also tasked with carrying out pest control, educating communities about the significance of protecting the environment, and encouraging them to adopt sound environmental habits to drive sustainable development. Tadweer highlights contribution to public areas disinfection eff orts in Abu Dhabi Abu Dhabi skyline.CLEANING NEWS January 2021 35www.fm-middleeast.com Newest addition to LG’s family of robots will help hotels, schools, offi ces, restaurants and retailers Combining its core competencies in robotics, artificial intelligence and autonomous vehicles with a deep understanding of customer needs, LG Electronics announced that it is developing an autonomous robot that will use ultraviolet C (UV-C) 1 light to disinfect high-touch, high-traffic areas. LG plans to offer the UV robot to hospitality, retail, corporate and education customers in the United States in early 2021. “This autonomous UV robot comes at a time when hygiene is of the highest priority for hotel guests, students and restaurant customers,” said vice president Roh Kyu-chan, head of the robot business division in LG’s Business Solutions Company. “Consumers can have the peace of mind that the LG UV robot will help reduce their exposure to potentially harmful germs.” To be officially unveiled at Digital CES 2021, LG’s new robot is expected to enable a new standard of hygiene by helping to disinfect high-touch, high- traffic areas. Because of its autonomous design, the robot will be able to move easily around tables, chairs and other furniture, generally irradiating a room’s touchable surfaces in 15 to 30 minutes, disinfecting multiple areas on a single battery charge.2 Engineered to be easy to operate, LG’s robot can be integrated into established cleaning routines without requiring extensive staff training or specialists to operate. Staff will be able to monitor progress via remote updates to mobile phones or tablets. Employee exposure to UV rays will be minimized through a built-in safety lock activated by human motion detection sensors,3 pressing of an emergency stop button or via the mobile application. “A higher level of hygiene will be expected by customers in the contactless ecosystem which we are now facing,” Roh said. “LG is committed to leveraging its diverse expertise in robotics, artificial intelligence and autonomous driving to develop creative solutions to tackle tomorrow’s challenges.” LG announces autonomous robot with disinfecting UV light for various B2B applicationswww.fm-middleeast.com36 January 2021 SUPPLIER FOCUS The global Covid-19 pandemic has accelerated the adoption of technology in the FM space. Features and capabilities that were once desirable enhancements, have now become critical to operations, in the new normal. And this is not just apparent in specific aspects of real estate operations. The pandemic has led to most significant shift in tenant expectations in recent years, especially within the context of safety and hygiene. Wholesale changes in regulations and standard operating procedures (SOPs) have come into force, which often render the inflexible service models of many established players inadequate. One of the most significant changes, which this wholehearted adoption of technology has ushered in, is enhancing the stature of progressive niche FMs, within the industry. Forward thinking FM service providers, who have successfully integrated a data and tech driven approach to operations, are pulling ahead of the pack. Commercial real estate owners are finding their services and capabilities far more relevant in the new normal, than inflexible industry leaders. Adopting unified and data-driven operations is allowing this new crop of tech-savvy FMs to gain a distinct competitive edge, by unlocking predictive operations, highly personalised customer experiences, and other value additions, for their clients. NEW NORMAL, NEW OPTIMAL To be fair, the incorporation of breakthrough tech solutions, into the FM function, has been an established paradigm shift, in recent years. In fact, this trend has been instrumental in transforming the role of FM services, PROGRESSIVE AND TECH DRIVEN FMs ARE POISED TO SURPASS INDUSTRY INCUMBENTS, SAYS PRABHU RAMACHANDRAN, THE FOUNDER AND CEO OF FACILIO TECH-SAVVY FMswww.fm-middleeast.comJanuary 2021 37 SUPPLIER FOCUS and delivering personalised occupant experience. By implementing appropriate technologies and creating connected, unified and smart digital environments, progressive FMs are able to unlock optimal and holistic value, concurrently and in real time. Redefined priorities, and tech enabled opportunities for differentiation, are ensuring that niche FMs, who can successfully deliver on these new requirements, are rapidly expanding their share of the market. CREs ARE SEEKING OUT PROGRESSIVE FMS, FOR THE MULTIFACETED VALUE THEY ADD The capacity to deliver a predictive and data-driven approach, at portfolio-scale, allows niche, tech-enabled FM service providers to optimise workflows, automate maintenance activities, and deliver critical occupant health and wellness outcomes – abilities that have proved to be crucial differentiators in response to the Covid-19 crisis. The advantages have been no less striking for the day to day functionality of FM operatives themselves. In the post pandemic new normal, agility and real-time operational visibility are not just desirable, they are critical capabilities. Deploying centralised data- driven software platforms has allowed niche FM companies to empower their workforce, improves productivity, and positively impact occupant satisfaction levels. The result is full-spectrum value addition across all aspects and functions. For instance, the capacity to monitor occupancy in real time can optimise the management of shared resources, such as conference rooms or elevators. Environmental control assets, such as HVAC systems, can also be continuously adjusted based on occupancy and weather, to optimise tenant comfort while reducing energy consumption. Likewise, predictive maintenance, triggered by real time asset performance data, results in a sharp reduction in service disruptions and tenant complaints. VISION DRIVEN FMs IN THE MIDDLE EAST ARE GRAVITATING TOWARDS IOT, AI AND CLOUD LEVERAGING SOLUTION PROVIDERS AND SOFTWARE PLATFORMS. making them more about value addition than low-key - if necessary - back-end tasks. However, the aftermath of the pandemic has certainly added impetus to the shift and further expanded its scope. In the new normal, FM service providers are taking centrestage in enhancing customer experiences, sustainability, process optimisation, energy and resource efficiencies, reduced running costs, defence against the pandemic and similar threats. These varied and critical responsibilities have resulted in FM service providers emerging as crucial brand differentiators, for their clients. Technology has assumed a central role in unlocking capabilities as diverse as remote asset management, verifiable hygiene and visitor management, predictive maintenance, portfolio analytics and automation, achieving optimal energy efficiency, In effect, what is differentiating niche, progressive FMs from their competitors – including long established incumbents – is the ability to unlock value for all stakeholders, at once. LEVERAGING INNOVATION FOR MARKET LEADERSHIP Vision driven FMs in the Middle East are gravitating towards IoT, AI and cloud leveraging solution providers and software platforms. And companies like Facilio Inc., a leading AI-driven property operations & maintenance (O&M) platform, have played a key role in shaping this evolution. Winner of multiple awards, and recognised for their transformative innovation by some of global real estate’s most reputable experts, Facilio Inc. has entered into high profile partnerships with many of the leading real estate stalwarts in the region. The success of solution providers such as Facilio Inc., in the Middle East, and the very apparent advantages that they have unlocked for their clients, is likely to drive an even more accelerated adoption of data-led building operations, across the globe. Prabhu Ramachandran, founder and CEO of Facilio Inc. SUPPLIER NEWS www.fm-middleeast.com38 January 2021 PROPTECH Khurram Shroff, the Dubai-based chairman of the IBC group, has announced that his group of companies has invested approximately $6.2m (CAD8m) into Canadian facilities management software platform SITEFY. SITEFY will assist commercial real estate owners and facility managers in streamlining daily building operations and manage their real estate assets. The senior management team at SITEFY brings to the table over 35 years of experience and global best practices in real estate management. SITEFY increases transparency and accountability by leveraging real-time data and analysis to help building owners and FM’s in proactive management of their real estate portfolios. “The SITEFY software platform is ENERGY Shanghai Electric, manufacturer and supplier of electric power generation equipment, industrial equipment and integration services, has reached another milestone and signed a collaboration agreement with Siemens Energy on smart energy empowerment center at the global China International Import Expo (CIIE) held in Shanghai. The cooperation aims to build a smart energy empowerment center that can serve domestic and global energy industries. Based on continuously innovated industrial internet digital technology, the Shanghai Electric-Siemens Empower Center is establishing three high-tech SITEFY increases transparency and accountability by leveraging real-time data and analysis to help building owners and FM’s in proactive management of their real estate portfolios Dubai’s IBC group invests $6.2m in proptech firm, SITEFY The cooperation aims to build a smart energy empowerment center that can serve domestic and global energy industries Shanghai Electric and Siemens Energy to establish Smart Energy Empowerment Center a truly versatile and powerful solution that can generate huge efficiencies in real estate operations,” said Khurram Shroff. “The idea is to introduce SITEFY’s technology software to the Dubai market and implement it in all our buildings, as well as to make it available to the regional developer community. We believe that the solution can be a game changer that unlocks significant returns for property owners, and our plan is to take the platform to the GCC, African and Israeli markets as well”. The SITEFY software platform gives building owners, facility managers, and their workforces, access to real-time asset management, vendor management, unit management, sanitization management, and preventative maintenance, in the palm of their hand. As part of its many benefits, the solution automates the generation and assignment of workflows, enables assured compliance with Fire, Life and Safety procedures, and ensures the verifiable and digitally monitored sanitization of properties. “Data-derived intelligence is transforming the management of real estate assets globally,” adds Saleem Moosa, CEO SITEFY. business sectors, one virtual-real digital experience center and one industrial incubator cooperation platform. It will provide high quality industrial internet digital service for energy customers on the basis of the core high-end energy equipment industry of the parent company. The Shanghai Electric and Siemens Energy collaboration marks another step forward for the overall upgrade of China’s energy industry. The two companies aim to integrate artificial intelligence, industrial IoT and the value chains of the industry, in a bid to further expand the Company’s business scope and advance the ecosystem of its smart energy business. In addition to the agreement with Siemens Energy, the Company also inked deals at the CIIE with global top 500 enterprises. At the expo, it raked in import orders worth a total of nearly RMB 2.4 billion, about RMB 500 million more than last year. Khurram Shroff, chairman of the IBC group. The signing ceremony.www.fm-middleeast.com SUPPLIER NEWS January 2021 39 MILESTONE Al Salem Johnson Controls, a provider of integrated HVAC-R Solutions, Building Management Systems and Controls, celebrated the 30th anniversary of its innovative Building Management System, METASYS. Over the past three decades, METASYS has continuously upgraded its performance to offer enhanced flexibility, sustainability and productivity, thereby boosting its energy efficiency contribution to preserving the environment. Dr. Mohanad Al Shaikh, CEO of Al Salem Johnson Controls for Saudi Arabia, Egypt, Lebanon and Yemen, pointed out that “the industry-leading performance of the METASYS Building Management System at the local and global level is due to its ability to converge IT networks with multiple buildings’ communication technologies, in addition to providing a great user experience that displays information in a logical manner, helping the user to easily identify faults and operational problems, and take appropriate decisions, accordingly”. He added “the system offers a unique experience as it is easy to learn and has the ability to be monitored and controlled from anywhere using smart devices”. METASYS ensures that different building systems, including HVAC, lighting, security management and fire protection, can all be interconnected and work together as an integrated unit, through a unified monitoring platform. It also uses the latest wireless technologies, including Zigbee and Wi-Fi, to connect to the hard-to-reach systems, such as HVAC equipment located inside false ceilings. Among the advantages of the METASYS System is the seamless integration of the equipment and units - regardless of the manufacturer. The System has been designed in compliance with international standard technologies, with the application of the best information security techniques, and encryption of communications, to preserve any organization’s data and protect its networks from penetration. In doing so, METASYS helps facility managers achieve their strategic goals of increasing operational efficiency and rationalizing energy consumption, while providing a safe and comfortable working environment for the building occupants. APPOINTMENT Daikin has announced the appointment of Masaaki Miyatake as the new Daikin MEA chairman and president. Miyatake joined Daikin as a sales engineer in Japan more than 30 years ago. Due to his exceptional abilities, he was promoted to project sales manager. From Japan, he was transferred in 2017 to “Daikin Europe” in Belgium where he worked as the general manager for the Applied Business. In July 2020, he joined Daikin MEA based in Dubai. Miyatake led an award-winning team that developed an inverter heat-pump modular chiller in Japan. This product won the 2017 “Energy Conservation Grand Prize” and the “Energy Conservation Center Chairman’s Award”. “Seeking to expand its footprint in key regional markets, Daikin Middle East and Africa will open new affiliates, sales offices and service centers as well as introduce new products to enable us to reach as many customers as possible. This move will be supported by a stronger business structure and vibrant cooperation with our sales partners and other industry stakeholders. Internally, we will implement continuous career development and relevant skills training programs to strengthen our teams’ competencies, and to align with our mission to ensure best indoor air quality and deliver comfort through an energy- efficient building climate control solution,” Miyatake said. Addressing the Daikin MEA community, he highlighted the power of all teams to effect change, reach ambitious targets and transform the company in line with Daikin’s strategic Fusion 25 management plan. METASYS ensures that diff erent building systems, including HVAC, lighting, security management and fi re protection, can all be interconnected and work together as an Masaaki Miyatake joined Daikin as a sales engineer in Japan more than 30 years ago Al Salem Johnson Controls celebrates 30 Years of its Building Management System METASYS Daikin appoints new chairman and president for Middle East & Africa Building Management System, METASYS. Masaaki Miyatake.Next >