< Previous POWER 50 www.fm-middleeast.com30 December 2020 ACCIONA is one of the foremost European business corporations in the development and management of facility services, infrastructure, renewable energy and water. ACCIONA has more than 50 years of experience offering Advanced Management and Service Solutions in the services industry. It has a team of over 15,000 professionals throughout 18 countries, and over 2,000 customers. ACCIONA Services offers integral service solutions for the operation and maintenance of assets in the areas of infrastructure, the industrial sector and cities, reaping a return on the synergies that ensure the global integrated management of all activities. Maximiliano Antonio Ades, managing director – ACCIONA Facility Services, says: “As the FM market matures, the contracts are becoming more performance based and ACCIONA is more competitive and can provide attractive and cost effective FM solutions.” Inspire Integrated had a busy start in 2020. In line with making its workplace more inclusive and diverse, Inspire Integrated has moved to a newly designed space at the Onyx Tower, The Greens, Dubai, to better connect and inspire its people. Inspire Integrated has created a new and open workspace which supports the physical and mental well-being of its people, through modern flexible, collaboration environment fostered by natural light. In addition, Inspire Integrated was approved as an IOSH licenced training provider. Through being a licenced training organisation, Inspire Integrated’s Quality Assurance Team will ensure that the highest standards of learning is maintained raising the quality standards provided by its teams and across its business. The firm also launched its internal recognition programme, InspireX, which recognises its people for living and embracing its values. CoreServ is a UAE-based company offering facility management services at international levels with an emphasis on effective customer service and efficient delivery. Earlier this year, as part of the sustainable Arabia project, CoreServ initiated its sustainability programme across all its camps and are in the process of replacing the entire camp lighting in rooms and common areas to LED lights. Furthermore, the firm has also installed timers on the comCmon area lights to reduce additional wastage of electricity. It has also installed push taps and flow reducers to decrease the water consumption in the washing areas, showers and wash basins. Malika Bhatti, general manager for CoreServ, said: “The implementation of green standards has enabled us to reduce the carbon footprint of our camps and decrease the overall wastage of energy and resources. With these savings, we provide incentives to our laborers residing in the camps and invest the funds into various welfare programs for the workers.” Over the years, Cushman&Wakefield has maintained its reputation as a global leader in the property services business. As the second largest property services company in the world, with more than 53,000 employees in more than 60 countries, the firm continues to expand its commitment to delivering world- class services across borders, through its team of talented professionals with diverse backgrounds and culture. Mike Moore, CEO, says: “Despite the challenges posed by the pandemic, the new strategic business direction with limited numbers of staff has allowed the company to proceed on a ‘business as usual’ basis. Whilst trading conditions remain tough, the company remains confident that it will achieve the 2020 budget and will remain stable towards 2021. The shift in direction undertaken in 2019 has allowed the company to focus on the immediate opportunities born out of the 2030 vision.” STEPHEN THOMAS MANAGING DIRECTOR MAXIMILIANO ANTONIO ADES MANAGING DIRECTOR MALIKA BHATTI GENERAL MANAGER MIKE MOORE CHIEF EXECUTIVE OFFICER INSPIRE INTEGRATED ACCIONA CORESERVCUSHMAN & WAKEFIELDPOWER 50 www.fm-middleeast.comDecember 2020 31 Abu-Dhabi based Cleanco has renewed and extended most of its projects during 2020 such as ADAC (Abu Dhabi Airport, Al Bateen Airport and Al Ain airports contracts) and ADNOC Group Companies (ADNOC HQ, ADNOC Onshore, ADNOC Offshore and ADNOC Gas Processing). Cleanco employs around 15,000 staffs and the company has extended its client base to the other parts of United Arab Emirates, resulting in three branches situated in Al Ain, Dubai and Fujairah. The firm has completed its mobilisation of the Sheikh Shakhbout Medical City (SSMC), for cleaning, housekeeping, pest control and portering Services. Samer Hani, general manager, says: “We serve hundreds of our clients’ locations whether it’s a single service or an integrated service.” About the current situation, Hani adds: “We are very optimistic that pandemic will be over in 2021 and we will go back to our normal life, and business will continue its growth.” Headquartered in Dubai Silicon Oasis, Sodexo Middle East has been delivering Quality of Life services in the Middle East since 1984. Across the Middle East, Sodexo’s 9,000 employees work across 800 locations, servicing 100,000 consumers each day. Over 35 years, its teams have grown to offer services ranging from food services, reception and cleaning to construction management, asset maintenance, security and grounds maintenance for our clients in offices, schools and hospitals as well as on military bases and remote locations. Rachid Noujeim, CEO, says: “The impending pandemic has brought to the fore many new opportunities for the industry especially in FM with a focus on technology lead solutions. Through our experience globally in dealing with the pandemic and understanding our client’s requirements to meet the challenges of the new normal we launched Rise – a systematic approach to embracing new ways to live, work, play and care. We have seen this being welcomed by the Middle East markets and this trend will continue for us resulting in growth opportunities. “We see the healthcare market as an opportunity considering our global expertise in the healthcare market.” He adds: “Our biggest challenge is to prove the value we offer as a company with integrity, top class HSE performance and international quality standards. While being price competitive, we offer significant added value in open and honest commercial management practices including SLAs, performance management, service bundling, and others.” SAMER HANI GENERAL MANAGER RACHID NOUJEIM CHIEF EXECUTIVE OFFICER • Number of years in his role: 1.2 • Total number of years in the company: 19 • Number of years in the Middle East: 21 CLEANCO SODEXO Earlier in 2020, Al-Futtaim Engineering & Technologies introduced a new service to provide customers with effective sanitising services for home owners, businesses and public facilities. The non-toxic and food-safe sanitisation service is approved by the Dubai Municipality and other relevant bodies including the U.S. Food and Drug Administration (FDA), Boeing and Airbus and is effective for disinfecting surfaces against viruses for up to 30 days. Al-Futtaim also announced the launch of an innovative Web Based Crowd Management Service for its store customers to ensure they can continue to adhere to social distancing guidelines while visiting Al-Futtaim properties. The quick and convenient service was developed in response to the Dubai Government’s health and safety directives following the announcement by the Supreme Committee of Crisis and Disaster Management to reopen malls and retail stores. The technology solution helps manage the flow of customers to maximum 30% of store capacity. AL-FUTTAIM ENGINEERING & TECHNOLOGIES POWER 50 www.fm-middleeast.com32 December 2020 G4S is a global integrated security provider specialising in the delivery of security and related services to customers in more than 110 countries including UAE, where we offer wide range of services and solutions to more than 20 different sectors across the region. The UAE-based G4S recently added disinfection and sanitation services to its Covid-19 offerings, which already included a broad range of services such as scanning and detection technology, AI and analytics as well as technology enabled physical guarding. In addition to the work done and advice given by the government, G4S can provide Dubai Municipality certified disinfection and sanitation services to ensure a facility has a safe work environment. The firm recommends this service on an ongoing and regular basis. This is in addition and in compliance to any and all current regulatory requirements, the company stated. Earlier in May 2020, Waqar Mohamed, director G4S FM UAE, said: “Our people are always our first priority, so the protection of our colleagues was where the need first arose, and now we are providing this service to our customers, existing and new. As a BICSc certified provider, we operate to the highest standards to help keep a safe environment, and only use Dubai Municipality-approved biocides.” During the past 12 months, BK Gulf has proven to be an FM company built on solid foundations of 23 years’ experience in the Middle East. It has successfully sailed through unprecedented global events of 2020 and managed to continue the operations of all its projects by the experience of its management and staff which gave continual assurance to its clients, whilst experiencing a 38% growth in revenue. In 2020, BK Gulf FM continued its success in securing major total facility management contracts with JA Hotels & Resorts (seven prestigious 5 star hotels within the UAE), Muzoon Holdings (11 residential towers and villas complexes, as well as four labour camps) and Al Ali Property Investments (adding 69 commercial, residential and mixed use properties/ developments to the total portfolio managed by BKG FM). BK Gulf FM also continued its successful performance and securing customer satisfaction at key developments such as Al Wasl Properties (where BKG FM is providing a complete hard and soft service for 62 buildings and 526 villas), Equinix, Execujet and many others. Stuart McGregor, general manager, says: “BK Gulf Facilities Management is excited about the future. We have seen substantial growth in 2020 to date and we have plans to continue our expansion within the Middle East region. We are focused on clients who truly understand the value of maintaining their assets properly and we are focused on seeking out continual improvement in terms of energy efficiency of these assets also.” WAQAR MOHAMED DIRECTOR STUART MCGREGOR GENERAL MANAGER Number of years in his role: 3 • Total number of years in the company: 10 • Number of years in the Middle East: 13 G4S BK GULF FMPOWER 50 www.fm-middleeast.comDecember 2020 33 Muheel was conceived by two Saudi family businesses. One of them is Al Muhaidib, who built the company selling rice, and now claims to be the world’s third largest provider of cables and also provides 40% of KSA with fresh water. The other is Abdul Latif Jameel who built a company selling Toyota. Both companies had the desire to increase the food quality and adapt the Toyota way and used this philosophy to change the FM industry for the better. Talking more about the origin of the firm, Jason Ruehland, CEO of Muheel, says: “For too long building assets in the Kingdom have been neglected. They wanted to create a company that could change how FM is delivered and Muheel was born (Muh = Muhaidb and eel = Jameel).” The company would only deliver international standards, but at a Saudi market price. Muheel provides cleaning and maintenance services, pest control, energy management and home maintenance through its new business YellaFix. Muheel’s clients include those from the royal, government, semi- government, aviation, industrial, private, entertainment, healthcare and education sectors. All contracts of Muheel implemented and renewed between January 2020 and October 2020 are IFM-based contracts. Muheel had to complete full assets surveys, snagging and establish cleaning and maintenance schedules for each clients that included Driyah Gate Authority (home of the Saud family), Royal Commission AlUla, Adjan Walk (open food market), British International School of Al Khobar (BISAK), Toyota & Lexus Sale & Services Centers, Abudwodd Distribution Center, and King Abdullah Economic City (Authority & Emaar Residences). The biggest challenge facing the business over the next 12 months is recruitment. Ruehland says: “We currently have 700 vacancies for new contracts. Only a handful of countries are currently processing Saudi work visa.” Revenues for the Saudi firm in 2019-2020 stand at $40m (SAR150m). JASON RUEHLAND CHIEF EXECUTIVE OFFICER Number of years in his role: 4 • Total number of years in the company: 4 • Number of years in the Middle East: 10 EMPLOYEES: 2,100 QUALIFIED OPERATORS/ENGINEERS: 200 FEMALE STAFF: 500 MUHEEL POWER 50 www.fm-middleeast.com34 December 2020 “In spite of the uncertainties caused by the pandemic Covid-19, we are confident to close the year with 5% increase in revenue and about 7% increase in profit. Although the hospitality sector, mainly hotel and restaurants which constitutes one of our major target sectors was seriously affected by the pandemic Covid-19, we managed to compensate the losses by quickly introducing disinfection services which we continue to provide,” says CEO, George Thomas Tharepparambil. Epsco this year celebrates 25 years in business. Established in 1995 with a couple of services, Epsco now is synonymous with specialised FM services. Tharepparambil says: “One of the opportunities we see is of possible acquisitions that can augur well with our long term plan of expansion and growth. We believe that there will be rewarding takeover opportunities.” Initial Saudi Group is headquartered in Jeddah, Saudi Arabia with regional offices in Riyadh, Dammam and Dubai. Established over 35 years ago, Initial Saudi Group (ISG) is one of Saudi’s Arabia’s leading Facilities Management Services Groups, with over 20,000 employees, serving over 1,400 customers on a daily basis across all main cities and towns withn the Kingdom of Saudi Arabia. Talking about the challenge this year, John Nolan, CEO, says: “Due to the current pandemic successful mobilisation within the contractual terms with the available manpower resources has become a bit of a challenge.” Some of the projects the firm is involved in 2020 include Saudi Arabian Mining Co “Ma’den”, Saudi Basic Industries Corporation, Ernst & Young, Kellogg Brown & Root “KBR”, and King Abdullah Economic City. Initial Saudi Group delivers hard, soft and integrated facilities management services through its in-house developed and customised “Saudi market centric” CAFM system. This ensures KPIs’ and dashboards are available on a real time basis to all management and technicians in the day to day performance of their duties as well as for monitoring and reporting performance against SLA’s. Tanzifco was established in 1963 in Kuwait and in 2003 in the United Arab Emirates. Today, as a strong regional player, its operations span across the United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, India, Nepal and Sri Lanka. Its services include general cleaning, pest control, security services (Dubai), external façade and internal cleaning at heights (rope access, cradle and scaffolding), waste collection, provision of office boys and girls, housekeeping, porter and soft landscaping. Ali Deryan, general manager, says: “The biggest opportunity for any organization is growth. Both challenge & opportunity exist in continuously upgrading ourselves and keeping in touch with latest technology & training through Tanzifco Training Centres as required. Hence, the single biggest opportunity is offering value added propositions to clients with trained manpower. This has gained greater import in these times wherein cleanliness and hygiene demand prime focus in all walks of living.” GEORGE THOMAS THAREPPARAMBIL CHIEF EXECUTIVE OFFICER JOHN NOLAN CHIEF EXECUTIVE OFFICER ALI DERYAN GENERAL MANAGER • Number of years in his role: 2 • Total number of years in the company: 2 • Number of years in the Middle East: 20 EPSCO INITIAL SAUDI GROUP TANZIFCOPOWER 50 www.fm-middleeast.comDecember 2020 35 Reliance is a property solution provider with facilities management, property management and engineering maintenance verticals. The firm has offices in Dubai, Abu Dhabi, London and Doha. The company is projecting a 15% revenue increase in 2020-2021. The major contracts implemented and renewed between January 2020 and October 2020 are FAB Abu Dhabi, Grace Holdings and Silver Lining Dubai, Pastor Real Estate London, and Remco Projects Qatar. The biggest challenge, Dilip Khatwani, CEO, says, is to maintain healthy cash flows. He adds: “We are an established brand, and this year we see a good opportunity for acquiring synergic companies.” The three most important Middle Eastern markets for the company are Dubai, Abu Dhabi and Doha. However, in the year ahead, the focus will be more on Saudi Arabia. Awtad FM has had sustainable growth and turnover and has grown by 8% in Q3 2020 despite difficult market conditions. Naiju Anselam, general manager, says: “This has been a challenging year for all of us, and our hearts go out to everyone affected by the Covid-19 outbreak. My priority is to continue to strengthen the strong connection we have with our customers and communities as the leading FM provider. One of our greatest strengths is our teamwork. The skills and passion of our people will continue to underpin our success and our future growth. We will work alongside all the teams involved and our objectives for 2021 is to continue the strength of our organization business and lasting FM initiatives.” Awtad FM provides a fully integrated facilities management service and remain focused, passionate and determined to provide a quality FM service that will impact change. It has made strong market presence by delivering high quality facility a management services to the private, public and governmental sectors having a well-established track record of serving clients ranging from residentials and hospitalities to commercials and industrial facilities. Awtad FM has an 89% employee retention rate and a 92% client retention rate over 2020. DILIP KHATWANI CHIEF EXECUTIVE OFFICER NAIJU ANSELAM GENERAL MANAGER Number of years in his role: 8 • Total number of years in the company: 4 • Number of years in the Middle East: 15 RELIANCE FM AWTAD FM Etisalat Facilities Management (EFM) is an independent entity of the Etisalat legacy, with its headquarters in Dubai. The firm offers smart, innovative, integrated and sustainable facility management solutions for large infrastructure projects. It began its journey in the industry 40 years ago when it started managing large-scale facilities for Etisalat’s entities. Today, the firm claims to have operations running at 5,000 sites in the UAE. In March 2007, EFM was revamped with global management facilities, as per industry standards. Its range of services include integrated facility management, integrated projects management, security services, and other related support services to various sectors, including education, healthcare, hospitality, ICT, and aviation. Etisalat FM also provides services for data centers and consulting services for facilities management, commissioning management, health safety, environment solutions, and IT solutions. ETISALAT FACILITIES MANAGEMENT POWER 50 www.fm-middleeast.com36 December 2020 Solmed Alliance is a facility management company with international networking-chain of offices and warehouses in the most convenient worldwide locations. Ali Dahche, managing director, says: “Our knowledge and spirit of service let us supporting our clients, adding value in every project and working with the maximum security, following international standards in any worldwide location, to guarantee clients’ satisfaction in each operation we manage.” The sectors that the firm caters to include remote sites, defence, corporate and industries, health care, education, sports and leisure and environment. The activities that Solmed Alliance services in the above sectors include catering, onshore and offshore oil and gas fields and facilities services, management and operation of public utilities, restaurant management, building maintenance, waste and garbage treatment, cleaning services (buildings, interface, industrial, airport runways, airplanes, trains), educational facilities management, disinfection and sterilisation services and garbage collection. Talking about the biggest challenge facing the business, Dahche says: “The expectation to manage costs without compromising workers experience [is a challenge]. In other words, to respond to companies that need to be increasingly efficient, both financially and in regards to energy, while satisfying increasingly multicultural and integrational teams. We sum this up in two words ‘Smart Workplace’.” ALI DAHCHE MANAGING DIRECTOR Number of years in the role: 3.6 • Total number of years in the company: 3.6 • Number of years in the Middle East: 14 SOLMED ALLIANCEPOWER 50 www.fm-middleeast.comDecember 2020 37 Established in the UAE market for the past 20 years, ETS is a specialist pest control service provider with licenses and offices in Dubai, Abu Dhabi, Sharjah, Ajman & Fujairah. The firm is an active member of the USA’s National Pest Management Association & British Pest Control Association and fully accredited to ISO 9001:2015, ISO 14001:2015 OHSAS 18001:2007. ETS has the full operational and financial resource base, process methodologies and management philosophies to be the pest control contractor. Mohammad Molham Othman, managing director, ETS, says: “We are committed to supporting and working with our client in the long-term and have a structured service delivery model to deliver a robust solution that is well managed, adequately resourced and flexible to meet any future or changing needs. MEFMA’s (Middle East Facilities Management Association) biggest opportunity for the coming year is collaborating with government entities to set up standards and regulations for the FM industry in the region. Alaa AlBoali, MEFMA director, says: “We also aim to support this by conducting benchmarking studies and implementing best policy practices. Another opportunity for us is increasing the overall membership of MEFMA as well as increasing the awareness of FM especially to new generations. “This year we successfully sustained our income by launching MEFMA online Training Courses. We also managed to not layoff any employees’ or cut off salaries. We have also launched MEFMA Webinars to cope with the current situation and to keep the engagement on with the FM industry, Moreover, we launched MEFMA FM Heroes campaign recognising all the efforts that are being done from all the FM staff of members companies & individuals across the region to save the environment and our lives especially in this current critical situation.” MEFMA, which is a non-profit professional organisation, currently has partnerships with entities such as FHM, Saudi Society of Engineers, Saudi Contractors Authority, OMAINTEC, FM EXPO, Cityscape, IPAF and others. The most important markets for MEFMA are the UAE in terms of maturity and KSA & Egypt in terms of size. The second most important markets are Oman and Kuwait. MOHAMMAD MOLHAM OTHMAN MANAGING DIRECTOR ALAA ALBOALI DIRECTOR ETS MEFMA Stratum has addressed the difficulties in collecting service levies from the previous year’s and for the next 12 months the firm is expecting to face the same kind of challenges. Stratum laid and implemented an advance solution by engaging dedicated staff and implementing contact policies which includes SMS, direct calling etc., in order to communicate with owners. The owners explained why the funds were needed by regular issuing of newsletter updates on finances and proposed maintenance projects. Saeed Al Fahim, COO, says: “In this current pandemic situation, we are facing many difficulties in collecting the service charges from the owners. Seems like people are taking an advantage of the pandemic. This is one of the current major challenge that we are facing and not sure how long this will be continuing. But we are hoping for the best to happen in the future. “We anticipate that with the new Mollak systems and the implementation of the new law, we might get some leverage to improve the overall collection rate.” SAEED AL FAHIM CHIEF OPERATING OFFICER STRATUM • Number of years in her role: 4 • Total number of years in the company: 9 • Number of years in the Middle East: 13 POWER 50 www.fm-middleeast.com38 December 2020 YAEMCO Integrated Facilities Management is an ISO-certified integrated end-to-end service provider in facilities management. Established in 1997, the firm has an excellent track record of implementing standard practices and procedures for more than 23 years, and thereby, winning the appreciation of a number of cooperative clients across the UAE by providing high quality and prompt service, says CEO Mohammed Kabeer. The firm’s expertise ranges from providing complete customised solutions covering facilities management including hard FM, soft FM, specialized system services, guard services and sustainable & energy solutions. Kabeer says: “Our dedicated and professional team is committed to providing premium quality service in the best available time frame by following the industry’s best practices and pertaining to the rules and regulations of various authorities in the UAE.” Currently, the firm is involved with more than 12,000 apartment residential units, various projects including labour camps, commercial properties, hospitals and villa compounds in Dubai and various parts in the UAE. Kabeer adds: “With over 230 buildings under contracts, we are now entering in to the future driven FM services by using technology to deliver the best services in real time.” The company is undergoing major changes in its outlook and looking at the future through the implementation of latest techniques and innovation. The firm introduced a CAFM system and a YAEMCO mobile app for seamless services and service optimisation. Its home maintenance division is set to roll out in 2021. There will be a greater focus on sustainable solutions through expert solutions and energy efficient management will be introduced on a wider scale, the company states. The staff count is expected to increase by 10-15% with more focus on soft FM services. In addition, Kabeer says: “We are on the verge of winning major contracts in 2021 and look forward to extend our reach in infrastructure, energy and retail sectors.” MOHAMMED KABEER CHIEF EXECUTIVE OFFICER Number of years in his role: 12 • Total number of years in the company: 18 • Number of years in the Middle East: 25 YAEMCO EMPLOYEES: 650 QUALIFIED OPERATORS/ENGINEERS: 45 FEMALE STAFF: 48POWER 50 www.fm-middleeast.comDecember 2020 39 TBOAM Facilities Management (a TBOAM Group of Company) operates in Dubai, with its HQ located in Emaar Business park. The company provides FM services in commercial, residential, hospitality and educations and healthcare sectors. A complete technology driven FM firm, all its facility operations are managed through cloud-based computer aided facility management software (CAFM), and the capability of providing unlimited mobile web apps to log the customer maintenance requests. Talking about the opportunities, Manoj Kurup, group general manager, says: “We are expecting global investments in the Middle East and expecting improvements in the real estate and infrastructure developments. The facilities management industry has the opportunity to grow further.” Tadbeir Facilities Management is an integrated facilities management company that operates across the Kingdom of Saudi Arabia. The firm offers an integrated facilities management solution consisting of over 40 services through dedicated business verticals such as public sector, private sector, education, residential compounds, commercial towers, retail and mixed- use developments. Eng. Khalid Al Mubarak, general manager, says: “Tadbeir aims to manage, serve, and maintain each client’s facility at the highest standard of quality and cost-control. We provide a level of quality and expertise that is a step ahead of what is expected on a foundation of strict attention to occupational health, safety, environmental, and quality management (HSEQ) requirements. A one-supplier-solution for a truly integrated and partnership approach offering greater flexibility, cost transparency and the governance of central systems, processes, and reporting.” As a local Saudi player, the company’s target market is Saudi Arabia only. However, the plan to extend its services to Bahrain is on the pipeline in the coming five years. MANOJ KURUP GROUP GENERAL MANAGER ENG. KHALID AL MUBARAK GENERAL MANAGER TBOAM FACILITIES MANAGEMENT TADBEIR Established in 1975 with values of Shapoorji Pallonji group, Oman Shapoorji Company (OSCO) provides civil construction, infrastructure, MEPI and IFM Services. Under IFM division, the firm is now serving over 20 properties of national importance and 650+ other properties as integrated facilities management service provider, with over 3,600 people employed under the FM division. OSCO has over 40 years of consistent performance and impeccable service delivery, Oman Shapoorji Company has become one for the most trusted and reliable partners for many of the clients for integrated facilities management services. OSCO manages over 170 million square feet of property under its asset management belt. The firm provides technical services, housekeeping, security, pest control, landscaping & audit/ inspections as core services under facility/asset management. It provides services to segments spread over palaces and royal properties, residential, hospitality, education, retail & leisure, hospitals, commercial & cultural (places of worship). (Note: OSCO being a MEFMA member, the above data was taken from MEFMA website.) OMAN SHAPOORJI COMPANY • Number of years in his role: 4 • Total number of years in the company: 4 • Number of years in the Middle East: 20Next >