WHAT LIES AHEAD FOR THE FM INDUSTRY IN A POST-PANDEMIC WORLD? NORMAL ITP MEDIA GROUP / BUSINESS JUNE 2020 • VOL. 15, ISSUE 06 BEYOND THEA LITTLE DISTANCE CAN UNITE US ALL! Ejadah.comwww.fm-middleeast.com CONTENTS June 2020 3 UPDATE 6 Tadweer adopts strict policy to protect staff combating novel coronavirus in Abu Dhabi 8 DSO appoints Ejadah for infrastructure maintenance at Hi-tech Park June 2020 VOLUME 15 / ISSUE 06 10 MAG launches new home maintenance app NEWS 13 G4S adds disinfection and sanitation as part of its services to tackle COVID-19 COVER STORY 16 How will the FM industry shape up in the future in a post COVID-19 world? Experts reveal some insights DISINFECTION SERIES 22 Abdulla Al Wahedi, CEO at Khidmah, reveals the fi rm’s practices in cleaning and containing the virus HOSPITALITY 24 How to prepare for Hospitality 2.0 in the post Covid-19 era? FIVE MINUTES WITH... 42 Ashok Jha, head FM, Universal Voltas 42 Regulars 15 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 32 13 @fmMidEast@fmMidEast @fmMidEastwww.fm-middleeast.com CONTENTS 4 June 2020 30 POWER GENERATORS Why batt ery backups are crucial? Mourad Younes from, Schneider Electric, fi nds out and says how to prepare from power outages through proper UPS backups In-depth June 2020 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 3216 VOLUME 15 / ISSUE 06 @fmMidEast@fmMidEast 16 COVER STORY Several global experts predict that there won’t be “a return to normal” for a few sectors, at least for a while. How does the future look for the FM industry in all this? @fmMidEast 32 FM AWARDS 2020 Have a look at the shortlisted nominees for the FM Middle East Awards 2020, which will stream online at 4pm on 10 June at www.fm-middleeast.com 38 SUPPLIER NEWS Find out the top facilities management supplier trends that are currently in the market, including some of the biggest digital trends set to shape the FM industry UPDATE www.fm-middleeast.com6 June 2020 Tadweer adopts strict policy to protect staff combating COVID-19 fmupdate KEEP UP-TO-DATE For all the latest FM news check out www.fm- middleeast.com Abi Dhabi skyine. contractors as the nature of their work requires around the clock response to ensure the cleanliness of the Emirate of Abu Dhabi. The team is carrying out a through washing and disinfection drive across all public and vital facilities as well as managing both general and medical waste related to Novel Coronavirus treatment from the emirate’s hospitals and healthcare centers. PROTECTION OF WORKFORCE AND CONTINUED GUIDANCE FOR STAFF Given the significant role of its workers in protecting the environment of Abu ast.cccom WASTE MANAGEMENT In parallel with the extensive precautionary measures taken by Abu Dhabi Waste Management Center (Tadweer) to prevent the spread of the Novel Coronavirus (COVID-19) in Abu Dhabi, Tadweer has adopted a well- coordinated plan to ensure the safety of all workers, whose health and wellbeing is a top priority for the Center. The Environment, Health and Safety Department at Tadweer has put in place effective programs to closely monitor the health and safety of the Center’s approximately 9,000 workers and Center monitors health and safety of nearly 9,000 workers carrying out disinfection operations in Abu Dhabi Dhabi, Tadweer’s Environment, Health and Safety Department has taken a host of precautionary measures to ensure the health and safety of its specialised team of engineers, technicians, supervisors, inspectors and workers tasked to carry out daily disinfection, cleaning, waste collection and pest control operations. It has issued 5 circulars containing official instructions and guidelines for all workers in the waste management sector, detailing preventive instructions, precautionary measures and guidelines that must be followed to ensure their health and safety. COMPREHENSIVE MEASURES TO KEEP TEAM HEALTHY The Environment, Health and Safety Department at Tadweer developed an action plan that allowed workers to learn about relevant precautionary measures and carry out cleaning and disinfection work at their workplaces and accommodations. Furthermore, workers were provided with valuable information on monitoring their health condition, using personal protection equipment, ensuring social distancing, and quarantine and isolation procedures. The plan was implemented with the active participation of all safety managers and 50 safety officers working on various Tadweer projects. AWARENESS MOST EFFECTIVE TOOL TO PREVENT COVID-19 OUTBREAK The close collaboration between the Environment, Health and Safety Department and Awareness and Communication Department helped Tadweer to elevate awareness and prevent the outbreak of Novel Coronavirus among Tadweer workers. Tadweer also distributed UPDATE www.fm-middleeast.comJune 2020 7 health bulletins approved by the competent authorities, which helped create awareness among all employees in different languages. Preventive measures also included daily cleaning of surfaces, floors, work sites, vehicles, equipment and waste bins using disinfectants safe for both humans and environment and approved by relevant local and international authorities. These products were used as a part of the ongoing national disinfection drive throughout the emirate. MONITORING WORKERS’ HEALTH CONDITION As part of the stringent policy adopted by the health and safety team at Tadweer, it stepped up daily monitoring of workers’ health conditions through installing thermal cameras at the entrances of offices and high-density areas. In addition, it used hand-held devices to monitor workers temperature and other symptoms related to respiratory diseases. Effective measures were put in place to ensure the immediate isolation of cases that suffer from any symptoms and necessary tests were conducted to ensure that cases are timely contained. Such proactive measures helped prevent the spread of the disease among Tadweer workers. Tadweer’s Environment, Health and Safety Department has adhered to the highest international standards and specifications for personal protection equipment and such information has been shared with all environmental services providers in the waste management sector. This ensured those handling waste related to Coronavirus disease use appropriate personal protection equipment such as gloves, masks and sanitisers . To adhere to the government’s directives on social distancing, various departments at Tadweer have taken several measures including the adoption of remote working for Tadweer’s in-house staff and service providers according to the nature of their work. Furthermore, it reduced the number of workers using transportation by 50%, as well as the number of workers in accommodations provided by Tadweer and its contractors. SUCCESSFUL PLANNING MINIMISES RISKS Engineer Hani Hosni, Director of Environment, Health and Safety Department at Tadweer said: “The coordinated and comprehensive plan adopted by Tadweer to prevent the spread of Novel Coronavirus has achieved positive results in protecting workers and society from risks associated with medical waste at a time when the use of preventive equipment and supplies increased as part of various precautionary measures taken by the Center.” Hosni revealed that there were no Novel Coronavirus cases reported among Tadweer employees thanks to the Center’s efforts to strictly follow the directives and procedures taken by relevant authorities. He also applauded the role of experts and specialist across Tadweer’s different departments and divisions in preventing any cases, and successfully implementing the prevention plan to protect society, preserve environment and keep the emirate healthy and safe. Hosni added: “Tadweer formed a committee to coordinate efforts between senior management and all departments working on the ground, and to identify any challenges and difficulties experienced by various teams. The committee seeks to find prompt solutions and ensures efficient workflow in line with the action plan put in place since the beginning of Novel Coronavirus crisis. In addition, the Center’s staff has been trained to work on alternative plans during emergencies, and maintain normal functioning of the Center despite the current circumstances.” Hosni also assured Abu Dhabi community of Tadweer’s continued commitment to appropriately handling all the medical waste related to Coronavirus treatment, noting that Tadweer’s specialised teams operate according to the latest treatment methods and the best international practices to prevent any risks posed by their operations. All hospitals, drive through testing centers and quarantine and isolation facilities across the Emirate are staffed with highly trained and qualified field teams who use all necessary personal protection equipment to ensure the safety of the emirate’s community in the fight against Novel Coronavirus. Tadweer is the key government entity responsible for all activities related to the development of waste management services in the emirate of Abu Dhabi, including the collection, transportation, treatment and disposal of waste in a safe, efficient and economical manner. www.fm-middleeast.com UPDATE 8 June 2020 Ejadah’s services include the maintenance and repair of DSO’s sewerage network, irrigation network, storm network, and their respective pumping stations CONTRACT Dubai Silicon Oasis Authority (DSOA), the regulatory body for Dubai Silicon Oasis (DSO), announced that Ejadah has been contracted to manage all infrastructure maintenance works across the integrated community. Ejadah’s services include the maintenance and repair of DSO’s sewerage network, irrigation network, storm network, and their respective pumping stations, as well as the fountains and water features at its lakes and street lighting. Public park maintenance and open area infrastructure is also part of the scope. Speaking on the appointment, Eng. Khalil Shalan, senior vice president - Operations & Facility at DSOA, said: “DSOA is committed to maintaining a state-of-the-art community that offers its residents and visitors an enhanced quality of life. As part of this priority, we are keen to offer our community members a clean, aesthetically appealing, and seamlessly connected environment. This includes all elements of our infrastructure - from civil works to landscaping.” He added: “Given Ejadah’s consistent track record of excellence in providing a comprehensive range of world- class and innovative facilities management and community service solutions, we are confident in their ability to carry out the required work in a professional manner that best suits DSO’s advanced infrastructure.” On his part, Tarek Nizameddin, senior executive director at Ejadah, said: “This contract follows several similar high-profile ones that Ejadah has managed to secure across the UAE, and is well-aligned with our strategic expansion plans for the year 2020. We have achieved remarkable growth over the past few years, which has positioned us as an industry-leading asset management company in the UAE and the wider region.” NEWS IN BRIEF Mace announces changes and new hires at FM business Mace, the global consultancy and construction business, has announced a number of changes as it reshapes its facilities management (FM) division. Alongside a number of new leadership team appointments, Mace’s Operate division will stop using the ‘Macro’ brand and formally adopt the Mace Group corporate identity. With the coronavirus rapidly transforming the way that workplaces operate across the globe, Mace has moved forward plans to integrate the Operate division with the wider business. The change will enable the business to provide clients with more cohesive services. ENGIE to provide smart building services to AI fi rm’s COVID-19 detection lab ENGIE Solutions is providing Group 42 (G42), an artifi cial intelligence and cloud computing company, to improve safety and effi ciency within the new high throughput COVID-19 detection laboratory in Masdar City. The lab, which is one of only a few in the world to reach Biosafety Level (BSL) 3, is capable of conducting thousands of COVID-19 tests per day, and is the fi rst in the world of such scale to be operational outside of China. It plays an essential role in combatt ing the virus by accelerating the identifi cation and diagnosis of suspected cases. ENGIE Solutions will provide the laboratory with bespoke smart building and technology services. Dubai Silicon Oasis appoints Ejadah for infrastructure maintenance at Hi-tech Park UPDATE WHAT’S THE STORY Transguard Group breaks its own profi ts record What’s the story? Transguard Group ended the 2019-20 fi nancial year with a record-breaking AED234m in profi t and AED1.5bn in new contract wins. What are the details? Transguard Group reported its FY 19/20 consolidated fi nancial results for the year ended 31 March 2020. In addition to exceeding its profi t forecast by a record-breaking 25%, the business solutions provider reported a number of additional highlights for the year, including AED1.5bn in new business, the launch of its own catering company, a further expansion of service off erings and an impressive number of awards. Transguard Group ended the fi nancial year with revenue of AED2.55bn. What did the experts say? “The result of four solid years of eff ort, we’ve made it a priority to embed operational effi ciencies into everything we do,” said Greg Ward, managing director. “What the virus has ultimately revealed is our resilience. Our training continues to set industry standards, our capacity for innovation has led to the development of new products.” Your Rental Partner in Powered Access 04 424 0280 infoawp@ajirentals.com | www.ajirentals.comNext >