Essential information for FM & strata professionals, building owners, developers & contractors FIVE MINUTES WITH... Joseph Yousef, ENGIE Cofely p50 An ITP Media Group Publication | JANUARY 2020 | Vol. 15 Issue 01 @fmMidEast@fmMidEast INTRICATELY DESIGNED GLASS SKYSCRAPERS HAVE BECOME THE NORM. SHOULDN’T FM TEAMS NOW BE INVOLVED AT EARLY STAGES OF CONSTRUCTION? Plus FM IN EDUCATION Managing educational establishments p40 SPECIAL REPORT Making buildings secure through innovation p27 Download the free fmME app and be the fi rst to read the latest issue on your mobile devices.10 second dry time7 Ergonomic drying angle and Curved Blade™ design follow the curves of your hands to remove water quickly, for fast, comfortable hand drying. HEPA filter Fleece-lined glass fiber HEPA filter captures 99.95% of particles,6 including bacteria and viruses, from the washroom air. 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Dyson Airblade 9kJ 275x205 indd 111/13/19 4:49 PMwww.fm-middleeast.comJanuary 2020 3 CONTENTS UPDATE 6 Emrill announces record annual contract wins of over $167m 10 Imdaad concludes cam- paign with 40% increase in recycled material EDITOR’S LETTER 15 The importance of in- January 2020 VOLUME 15 / ISSUE 01 vesting in human capital in the FM industry COVER STORY 16 The construction of complex glass buildings in the region will expand the role of FM to early stages of design COMMENT 22 Katerina Manou from Regus talks on fl exible workspace being the next green revolution TRAINING 24 FM mangers need to em- brace the reality of tech- nology and automation, says Rogier Roelvink, Oracle Construction and Engineering FM IN EDUCATION 40 FM plays a crucial role in determining how effi cient, profi table and safe an educational institute will be 50 Regulars 15 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 22 6 @fmMidEast@fmMidEast @fmMidEastwww.fm-middleeast.com 4 January 2020 CONTENTS 27 SPECIAL REPORT This month’s special report focuses on the security aspects of a building and innovations in the fi eld. There should be a convergence of physical and cyber security. 40 FM IN EDUCATION Facilities management plays a crucial role in determining how effi cient, profi table and safe an educational institute will be. Dr. Matt hew Sukumaran, explores. In-depth January 2020 DOWNLOAD NOW FOR iOS, ANDROID, AND KINDLE 2716 VOLUME 15 / ISSUE 01 @fmMidEast@fmMidEast 44 SUPPLIER NEWS Find out the top facilities management supplier trends that are currently in the market, including some of the biggest digital trends set to shape the FM industry 16 COVER STORY With more complex glass buildings coming up in the region, the responsibility of FMs shouldn’t just begin aft er the handover of a project, but much earlier, experts reveal COMING UP IN fmME FEBRUARY 2020 fmME’s Special Report on Energy Management, will be published in the February 2020 issue and will focus on energy management in a facility and how it can save costs and increase the lifecycle of a building. To learn more about upcoming stories and advertising opportunities in future issues of fmME, please contact Vinay Ravindran through vinay.ravindran@itp. com, or +971-55-8101197. fmME ON LINKEDIN With more than 1,000 members from all over the Middle East, the fmME LinkedIn Group is the place to be to find out news, discussions and opportunities in the region’s FM industry. Email the editor at rajiv.pillai@itp.com to join the fmME LinkedIn Group and get in on the industry conversation. @fmMidEastCOME WITNESS INTERSEC DUBAI 2020 STAND: EP - H12 WHERE TECHNOLOGY MEETS INNOVATIONwww.fm-middleeast.com UPDATE 6 January 2020 Emrill announces record annual contract wins of over $167m EVERYONE IS TALKING ABOUT... fmupdate KEEP UP-TO-DATE For all the latest FM news check out www.fm- middleeast.com (From left ) Philippa Carman, Emrill head of business development, and Stuart Harrison, Emrill CEO. ast.cccom CONTRACT WINS UAE-based facilities management provider, Emrill, has announced contract wins and renewals for the past year of over $167m, setting a new record for the company with an increase of over 23% compared to the previous year. The announcement follows a string of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubai, where Emrill provides integrated facilities management to a diverse range of sectors including residential, commercial, retail and hospitality. During the period, Emrill secured over $44m in new project awards. Emrill CEO, Stuart Harrison, said a major factor in Emrill’s success in winning new business was its people. He said: “At every level of the organisation, we are committed to raising regional FM standards and redefining and improving the client experience – one building, one community and one place at a time. We do this by building value partnerships with our clients, working with them to deliver long-term growth. “Our commitment to our partners’ success has enabled us to not only win a number of new major projects but also retain existing clients, with over 88% of our new contract wins coming from existing clients.” Renewals for the period were 81% higher than those in the previous year, totalling over $123m. Commercial contract renewals included Dubai International Terminal 3 and Dubai Opera. Residential contract renewals included Royal Amwaj Residences, 23 Marina and Princess Tower. Philippa Carman, Emrill’s head of business development, commented on the recent Dubai Airports contract award: “We were delighted to be awarded a six-year contract by Dubai The announcement follows a string of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubaiwww.fm-middleeast.com UPDATE January 2020 7 Airports and to continue the excellent partnership we have built over the last four years. While the scope of work remains unchanged and will see our staff carrying out cleaning and janitorial services in passenger, stakeholder and logistics areas, we welcome the opportunity to expand our offering into concourse A in addition to concourses B and C.” Emrill will deploy over 1,000 cleaning staff at Dubai International Terminal 3 for the duration of the six-year contract, the longest contract Dubai Airports has awarded the company. Speaking about current market conditions, Harrison said: “While there is certainly pressure to reduce costs in certain price-sensitive sectors, the feedback we have received from our clients is they are still prioritising service quality and seeking out partners who can support their strategic aims. We have made substantial investment into FM innovation, and this approach has given our clients access to cutting-edge technology and enabled us to deliver operational efficiencies.” In 2018 and 2019, Emrill launched a number of technological firsts into the UAE market, launching the first efficiency- enhancing app of its kind, specifically designed to enhance and refine the delivery of soft FM services in both horizontal and high-rise communities. The company also mobilised the UAE’s first and only CMAR street cleaner, significantly reducing water usage. Carman explained: “Technology has always played a big role in shaping the facilities management sector. In 2019, our goal has been to ensure we are future ready, both in our practices and procedures, as well as remaining ahead of the curve with the equipment we use. This technology-driven approach to soft FM services has enabled us to pass on this value-add to our clients.” Harrison added Emrill’s commitment to sustainability has also played a part in the company’s success as clients are becoming more environmentally conscious. He said: “We ensure sustainable practices are applied to all areas of the business and provide solutions that help our clients work towards carbon neutrality and sustainability. In 2018, we launched an organic vegetable garden in Dubai, accessible to 5,000 residents living in 1,500 apartments. We also developed a 700 square metre plot of sand into a sustainability park. The newly laid grass and shrubs were fertilised with recycled food waste. “Essentially, we have been able to grow year on year, retaining contracts and winning new contracts by being flexible and dynamic. Emrill’s Future Ready Programme was launched to build upon our existing company-wide culture of innovation and future proofing, enabling us to deliver innovations in technology and processes to achieve demonstrable productivity improvements. This is why our clients partner with us,” Harrison concluded. With over 7,500 directly employed staff, Emrill has operations in Dubai and Abu Dhabi and opened new offices in Sharjah and Ras Al Khaimah in the second half of 2019. AWTAD FACILITIES MANAGEMENT_FLYER design_17.5X11.7 CM.ai 1 20-Nov-18 12:43:15 PMwww.fm-middleeast.com UPDATE 8 January 2020 The event drew the strong participation of Tadweer’s partners from both government and private sectors and discussed ways to enhance investment climate for private sector suppliers and specialised companies in integrated waste management sectors EVENT As part of its continued efforts to promote collaboration and competitiveness in offering best in class waste management services to Abu Dhabi society, Abu Dhabi Waste Management Center (Tadweer) hosted its annual suppliers conference in Abu Dhabi under the theme Partners in Excellence. Held at Fairmont Bab Al Bahr, Abu Dhabi, the event drew the participation of Tadweer’s partners from both government and private sectors and discussed ways to enhance investment climate for private sector suppliers and specialised companies in integrated waste management. Eng. Saeed Alhaddadi, Contacts and Procurement Director of Tadweer, said: “The Annual Suppliers Conference is an important opportunity for Tadweer to deepen partnerships between public and private suppliers and contribute to the sustainable economic development goals identified by Abu Dhabi Economic Vision 2030.” The event allowed participants to exchange ideas to achieve the Center’s plans. NEWS IN BRIEF Bilfi nger signs 3 year contract for maintenance of disinfection systems at TRANSCO pumping stations Abu Dhabi Transmission & Despatch Company (TRANSCO) has awarded Bilfi nger a multimillion dollar, three year blanket maintenance contract from 2019 to 2022. The contract, secured by Bilfi nger Middle East Division, involves routine maintenance, equipment repair, replacement and new equipment installation of Sodium Hypochlorite Plants, which includes Generation system and Dosing system from process water inlet up to injection points across Abu Dhabi, Al Ain, Northern and Western Region. UAE Ministry of Energy and Industry launches Emirates Nuclear Technology Center in Abu Dhabi The UAE Ministry of Energy and Industry (MoEI) has opened the Emirates Nuclear Technology Center, at Khalifa University Campus in Abu Dhabi, UAE, which will support the long-term sustainability of the UAE Peaceful Nuclear Energy Program by creating a dedicated innovation hub for peaceful nuclear technologies. The MoU has been signed between the UAE MoEI and the Ministry of Science, and Information and Communications Technology of Republic of Korea, under the UAE and Korea Consultation Committ ee on Nuclear Technology. The MoU outlines cooperation between the center’s relevant parties. Tadweer hosts annual suppliers conference in Abu Dhabi WHAT’S THE STORY Imdaad, wasl properties to launch new library What’s the story? To encourge the habit of reading among the UAE community, Imdaad and wasl properties have collaborated for the launch of a new library at Al Hudaiaba building. The opening ceremony was att ended by Naganandh Lakshmanan, FMS executive director at Imdaad, and Ali Nassiri, senior operations manager at wasl properties. What are the details? The facility is home to more than 2,000 books, which have been donated by members of the local community. Located at Al Hudaiaba – Block F4, the community library is the fi rst in the area and has been created in line with the government’s drive to encourage reading among UAE residents. What did the experts say? Jamal Abdulla Lootah, group CEO, Imdaad, said: “In line with the government’s vision for the advancement of society, Imdaad is proud to participate in this highly commendable community initiative. Next >