< Previous40 edge_ july 2024 smartbuys and data science techniques, IQ 2.0 provides more accurate anomaly detection and predictive analytics. It helps identify potential issues before they impact the user experience, reduces downtime, and improves performance. The platform includes enhanced capabilities for correlating data from multiple sources, reducing false positives and making pinpointing the root cause of issues more straightforward. Additionally, IQ 2.0 incorporates advanced automation capabilities, automating the entire incident management process from detection to remediation, speeding up issue resolution and freeing up valuable human resources for more strategic initiatives. “IQ 2.0 is a game-changer,” added Khneisser. “The combination of open architecture, advanced machine learning, and enhanced automation capabilities makes it a powerful tool for modern IT environments.” The technology behind IQ 2.0 is built on several enabling technologies that work together to provide a comprehensive observability and automation platform. The core components include high-quality telemetry data collection, a sophisticated data store, and a multimodal AI approach. “IQ 2.0 collects high-quality telemetry data across all elements of the IT enterprise, ensuring granularity often down to one-minute intervals or even seconds to capture performance nuances. The collected telemetry data is stored in a ‘data ocean,’ a flexible data store that virtually maps all collection layers from both Riverbed and third-party data sources, maintaining historical and streaming data efficiently and scalable,” said Khneisser. The multimodal AI approach combines machine learning and expert systems to help ingest and parse data, detect anomalies, and provide predictive analytics. In contrast, expert systems automate investigation and remediation processes, ensuring consistency and reliability in incident management. “High-quality data collection is the lifeblood of IQ 2.0,” Khneisser noted. “Our multimodal AI approach ensures we can provide accurate and actionable insights, automating the incident management process to improve efficiency and reliability.” The upgrade to IQ 2.0 involved comprehensive and iterative A/B testing to ensure enhancements delivered real value without introducing new issues. The testing process included data flow validation to provide high-quality and granular data collection from various sources, machine learning algorithm refinement to test anomaly detection capabilities and refine algorithms based on customer feedback, incident management testing to create and test automated workflows for various incident scenarios ensuring smooth and reliable incident management, and a focus on user experience to provide the platform was easy to use and that automation capabilities genuinely reduced the workload for IT teams. “Customer feedback was invaluable during the testing phase,” said Khneisser. “It helped us fine-tune our algorithms and ensure the platform delivered on its promise of enhanced observability and automation.” IQ 2.0 is versatile and adaptable, making it suitable for many companies that have embraced digital transformation. It is designed to address challenges relevant to any organisation dependent on digital technologies, including large enterprises and smaller companies. For example, a large Riverbed IQ 2.0 collects high-quality telemetry data Riverbed IQ 2.0 includes enhanced capabilities for correlating data from multiple sourcesedge_ july 2024 41 smartbuys financial institution with critical applications like mobile banking would benefit significantly from IQ 2.0’s advanced observability and automation capabilities. Even a smaller shipping company generating significant revenue would find value in IQ 2.0, ensuring their digital platforms are monitored and issues promptly addressed. “In essence, IQ 2.0 is about enhancing digital reliability and performance,” Khneisser explained. “Its flexibility makes it an ideal solution for both large enterprises and smaller companies that place a high value on digital performance.” The future of IQ involves continuous innovation to keep up with the evolving digital landscape. Key development areas include further refining machine learning models for improved anomaly detection, predictive analytics, and root cause analysis, introducing GenAI to enhance capabilities further and provide sophisticated insights and automation, developing more integration libraries to expand the platform’s openness and flexibility, and enhancing the presentation layer to provide a single, cohesive user interface for managing and monitoring IT environments. “We are committed to continuous innovation,” added Khneisser. “Our future plans for IQ involve making it smarter, more intuitive, and more powerful, ensuring it remains the go-to solution for enhancing digital reliability and performance.” As Riverbed looks ahead, its commitment to innovation ensures that IQ will continue to evolve, offering more intelligent, intuitive, and robust solutions for enhancing digital reliability and performance. From the initial launch of IQ 1.0 to the advanced capabilities of IQ 2.0, Riverbed remains dedicated to providing solutions that meet the needs of modern IT environments. As Khneisser aptly put it, “IQ 2.0 is not just an upgrade; it’s a revolution in how we understand and manage digital performance.” Riverbed’s dedication to its mission is evident in its proactive approach to integrating customer feedback and continuously refining its technologies. With IQ 2.0, the company has addressed critical pain points such as alert fatigue, talent shortages, and the need for rapid innovation by automating complex processes and offering predictive analytics. Introducing a more open architecture has enabled organisations to achieve a unified observability platform that reduces complexity and enhances visibility, regardless of their tools. The company’s plans reflect a deep understanding of IT teams’ evolving challenges. By focusing on advanced data science, machine learning, and the integration of GenAI, Riverbed is poised to stay ahead of the curve. The commitment to expanding integration libraries and enhancing the presentation layer demonstrates a holistic approach to creating an open, simple, and smart platform that adapts to its users’ diverse needs. The narrative of Riverbed’s journey from IQ 1.0 to IQ 2.0 is a story of technological evolution and a commitment to innovation and customer satisfaction. As the digital landscape continues to evolve, Riverbed’s ability to anticipate and address the needs of its customers will ensure that IQ remains a vital tool for organisations looking to enhance their digital performance and reliability. Khneisser summed this, and said, “Our goal with IQ 2.0 and beyond is to provide our customers with a platform that meets their current needs and anticipates future challenges. By continuously innovating and integrating the latest technologies, we ensure that Riverbed IQ remains at the forefront of digital observability and automation solutions.” The testing process includes data flow validation Riverbed IQ 2.0 enhances digital reliability and performance42 edge_ july 2024 tech tips Creating unbiased AI Strategies for ensuring fairness and effectiveness AI By Sindhu V Kashyap The emergence of artificial intelligence (AI) has transformed various aspects of society, from automating routine tasks to making complex decisions. However, as the deployment of AI systems becomes more pervasive, the issue of bias within these systems has surfaced as a serious concern. Biases in AI can lead to unfair outcomes, such as discrimination against certain groups and the perpetuation of existing social inequities, thereby undermining the integrity and utility of AI technologies. These biases often stem from skewed data, flawed algorithms, or limited perspectives in the development teams. Addressing AI bias is not merely a technical challenge but a societal imperative, critical to ensuring that AI technologies contribute positively to society without reinforcing negative stereotypes. This comprehensive discussion outlines various effective strategies to mitigate AI bias, combining AI experts’ insights, algorithmic fairness research, and best practices established in the field. The aim is to foster the development of AI systems that are both ethically sound and highly functional, capable of performing accurately and equitably across a wide range of scenarios and populations. 1. Data diversification: The foundation of any AI system is the data it learns from. Ensuring this data is diverse and representative is crucial. This means incorporating data from varied demographic groups, geographical regions, and socio-economic backgrounds. Such diversity helps the AI system learn from a broad spectrum of human experiences, reducing the risk of one-sided learning. 2. Data cleansing: Data must be scrutinised for quality and neutrality prior to training. Removing errors and biases in the dataset is essential. This involves correcting inaccuracies and ensuring the data does not favour any particular group or perspective. 3. Data augmentation: This technique involves artificially enhancing the dataset with generated examples. By expanding the dataset in this manner, AI systems can better generalise their learning, making them more robust against varied inputs and reducing the influence of outliers. 4. Choice of algorithm: Not all algorithms perform equally across different tasks. Selecting the right algorithm involves understanding the specific requirements of the application and the inherent biases of each algorithmic approach. This selection must be informed by rigorous research and testing.edge_ july 2024 43 tech tips 5. Fair algorithm design: Incorporate fairness directly into the algorithm through methods such as debiasing, which involves algorithms that precisely adjust for biases in the data. Techniques like cross-validation are crucial for testing the algorithm’s performance across different subsets of data, ensuring it does not overfit to particular features of the training dataset. 6. Multiple task training: Exposing AI systems to a variety of tasks can prevent narrow tunnel vision and biased learning pathways. This diverse training helps AI systems to develop a more holistic understanding of the world. 7. Encourage exploration: AI systems should be encouraged to explore various solutions and pathways. This prevents the entrenchment of biased strategies and promotes the discovery of innovative, unbiased solutions. 8. Diverse development teams: Diversity among the teams developing AI ensures a wide range of perspectives are considered during the design and implementation phases, reducing the risk of unconscious biases being coded into AI systems. 9. Use of human feedback: Incorporating feedback from a diverse group of users can provide corrective adjustments to AI behaviour. However, it’s crucial to monitor for biases in the feedback itself, which the AI system could otherwise replicate. 10. Regular bias testing: Continuous testing for biases is essential. This should include specific tests designed to detect bias in AI responses, ensuring the system’s outputs remain fair over time. 11. Fairness audits: Before deployment, AI systems should undergo rigorous fairness audits to check for demographic parity, individual fairness, and social fairness. These audits help ensure that the AI system treats all users equitably. 12. Explainable AI: AI systems should make decisions transparently. Techniques in explainable AI can demystify the decision-making process, allowing for easier identification and correction of biases. 13. Continuous monitoring: Post-deployment monitoring is crucial to promptly address any biases emerging as the AI system interacts with real-world data and scenarios. 14. Transparent development: The processes involved in AI development should be transparent, fostering trust and facilitating broader oversight. 15. Alignment with human values: AI goals should resonate with human ethical standards, prioritising fairness, inclusivity, and non-discrimination. 16. Accessibility and global impact: Ensuring that AI technologies are accessible to all segments of society and considering their global impact, including environmental, social, and economic dimensions, is vital. 17. Informed regulation: Policymakers must be well-informed about AI technologies and their societal impacts to craft compelling and meaningful regulations. Implementing these comprehensive strategies can create AI systems that are not only unbiased but also more effective and fair. This holistic approach is crucial for developing AI technologies that positively impact society and operate equitably across diverse global communities. Data must be scrutinised for quality and neutrality Exposing AI systems to variety of data helps keep the systems unbiased44 edge_ july 2024 A cer Sp atialLabs E y es For creators who aim to push boundaries, the Acer SpatialLabs Eyes introduces an innovative approach to 3D visualisation. With high-resolution dual cameras, this device is not just capturing images but crafting immersive experiences that bring content to life across various platforms. This camera is a game-changer for professionals in 3D content creation. It offers unprecedented detail with 8MP resolution per eye. It is built to withstand diverse environmental conditions and simplifies complex 3D workflows. Users can create, stream, and interact with 3D content on popular platforms, leveraging the robust capabilities of SpatialLabs Player 3.0 for seamless delivery and immersive communication experiences. The Acer SpatialLabs Player 3.0 can stream on 3D content on platforms like YouTube. The SpatialLabs video call widget enables 3D video calls on platforms like Teams and Zoom. edge_ july 2024 45 gadget watch AYANEO Pocket SMG The ASUS ProArt PX13 is a dynamic tool for creative professionals who demand versatility and performance. Transitioning smoothly between multiple modes, this device supports creatives with a stellar display and robust features that adapt to any creative scenario. It is not just a laptop; it’s a versatile tool that adapts to the dynamic needs of creative professionals. Whether in an office or on the go, this device shifts between various modes to provide the best setup for creative tasks. Combining a high-quality OLED display and powerful NVIDIA graphics makes it suitable for everything from graphic design to video editing, ensuring creatives have a reliable, high-performance tool. ASUS ProArt PX13 Merging nostalgia with modern technology, the AYANEO Pocket SMG revives the essence of retro gaming. It packs advanced graphics and performance capabilities into a compact, sleek device that appeals to vintage aficionados and contemporary gamers. This gadget reimagines the joy and simplicity of retro gaming in a sleek, portable format. Its OLED display showcases graphics with unmatched clarity and colour depth, while the latest Snapdragon gaming platform ensures smooth performance across various games. The AYANEO Pocket SMG is designed for nostalgia enthusiasts and modern gamers who crave a blend of style and functionality. The gadget packs in years of AYANEO handheld expertise. 46 edge_ july 2024 Boring Phone In a digital age where connectivity often leads to overload, the Boring Phone takes a step back. The Boring Phone is a featureless flip phone. The idea is to bring in more freedom and reduce complexity. It focuses on the essentials, advocating for a simpler, less intrusive way to stay connected, promoting mental wellness and real-world interactions. Addressing the overwhelming complexity of modern smartphones, the Boring Phone offers a minimalist approach by focusing on essential functionalities— calling, texting, and simple photography. This device is perfect for those seeking to reduce digital distractions and enhance their quality of life. It encourages users to engage more with the physical world, promoting mental health and social interactions without the constant pull of notifications. gadget watch XGIMI Horizon Max Elevate your home entertainment with the XGIMI Horizon Max, a sophisticated projector that delivers cinema-quality visuals in your living room. It is reported to be the only projector that uses IMAX technology to enahnce the picture quality. From film buffs to casual viewers, this gadget offers a superior viewing experience with its 4K resolution and IMAX-enhanced technology, making every viewing spectacular. This projector transforms any room into a private cinema with its advanced 4K resolution and IMAX enhanced certification. This certification brings the picture quality up to IMAX’s standards for image quality. It projects with exceptional brightness and contrast, making every viewing experience a spectacle. It’s easy setup and cutting-edge projection technology offer movie buffs and casual viewers a superior alternative to traditional TV screens.edge_ july 2024 47 gadget watch .lumen Glasses The .lumen Glasses are at the forefront of assistive technology, offering a new level of independence for the visually impaired. These glasses guide users safely through their environments by integrating AI and haptic feedback, paving the way for confident, independent mobility. It represents a groundbreaking advancement in assistive technology for the visually impaired. Combining sophisticated AI with intuitive haptic feedback, these glasses offer newfound freedom and independence, enabling users to navigate the world with confidence and ease. Revolutionising assistance for the visually impaired, the .lumen Glasses use advanced AI to provide real-time guidance through haptic feedback. These glasses detect obstacles in the user’s path and guide them safely, offering a level of independence previously hard to achieve. The technology behind .lumen Glasses marks a significant step forward in assistive devices, making everyday navigation safer and more intuitive for those with vision impairments.review 48 edge_ july 2024 AI and more By Sindhu V Kashyap MOBILE The Honor Magic 6 Pro is an intriguing smartphone that amalgamates advanced AI capabilities, secure 3D face unlocking, unique battery technology, and a powerful camera system into an exquisitely sleek design. The camera performance varies, and it is among the expensive bracket of Android phones in the market. Throughout different experiences across few weeks, the Honor Magic 6 Pro has reported to alternate between being impressively delightful and puzzlingly frustrating. For those drawn to cutting-edge technology and can tolerate some idiosyncrasies, the Honor Magic 6 Pro offers a unique value proposition. At its debut, Honor extensively highlighted the Magic 6 Pro’s AI-driven features. One notable demonstration at MWC involved Honor’s eye- tracking technology, which enabled interactions The Honor Magic 6 Pro redefines smartphone capabilities with an Alfa Romeo app through mere glances, controlling the car’s movements. Although, this feature has yet to be released, it promises practical applications such as hands-free control over notifications when your hands are occupied. Several AI features like the Magic Text allow users to extract and interact with text from images swiftly. This feature is incredibly convenient for quickly dialling phone numbers or copying text into other applications. Another intriguing feature, Magic Portal, facilitates the seamless transfer of content like text, images, or screenshots into applications such as Gmail or Notes by simply dragging them across the screen. This feature, while impressive, may require some habituation to become a routine tool in everyday use. These AI tools enhance functionality and showcase the potential of on-device AI review edge_ july 2024 49 processing through Honor’s dedicated MagicLM language model. The Honor Magic 6 Pro camera system is a standout feature, consistent with the trends in flagship devices from China. It boasts a 50-megapixel primary camera with a variable aperture, a 180-megapixel periscope telephoto lens offering up to 100X digital zoom, and a 50-megapixel ultrawide camera. The telephoto lens, in particular, is remarkable for its 5X lossless zoom capability, producing photos rich in detail and colour. However, despite these capabilities, the camera system reportedly suffers from drawbacks, such as colour inconsistency and occasionally aggressive image processing that detracts from the natural appearance of photos. The device also supports high-quality video recording up to 4K at 60 frames per second with all the main camera lenses. The pro mode is handy for enthusiasts looking to control shooting parameters or capture images in RAW format. The front-facing camera, equipped with a 50-megapixel sensor and a 3D depth camera, delivers above-average selfies and can record 4K video. The Magic 6 Pro’s 3D face unlock technology is notably efficient, rivalling Apple’s Face ID in terms of speed, accuracy, and security—even functioning flawlessly in low-light conditions. The silicon-carbon battery is another highlight, offering a substantial 5,600-mAh capacity that easily supports extensive use throughout the day, complemented by Honor’s fast charging technology. The phone’s design, featuring a large 6.8- inch OLED display with a pronounced curve, review is visually stunning but sometimes prone to accidental touches. Despite this, the display delivers an excellent visual experience, suitable for outdoor readability and capable of reaching peak brightness levels for HDR content. The Magic Capsule at the top of the display adds a unique touch with its Apple-like animations that integrate with certain apps, enhancing the interactive experience. While the Honor Magic 6 Pro excels in many areas, such as performance, AI integration, and battery life, it is not without quirks. Issues such as software instability and unexpected behaviour during setup were notable, along with some inconsistencies in biometric authentication and occasional unwanted notifications. Ultimately, the Honor Magic 6 Pro is never less than fascinating, with its array of impressive features and occasional quirks.Next >